Ludham and Stalham Green Surgeries

Feedback

• They Make You Feel Like You Actually Matter

  4

  Submitted by Collected by Healthwatch Norfolk Staff 30th June 2022

  I make appointments online and sometimes it takes a while for the surgery to respond and allocate an appointment. The doctors are excellent and give you the time you need when you have an appointments without rushing you. It makes you feel that you actually matter.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.

• Polite and Cheerful

  4

  Submitted by Collected by Healthwatch Norfolk Staff 27th June 2022

  The staff are always polite and cheerful and try to be accommodating with appointments. I often have a long wait from requesting an appointment to being able to be seen. I contacted the surgery online and received a reply the next day. They made me appointments for blood test and sample and an appointment to see the GP in three weeks time.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.

• Excellent

  5

  Submitted by Collected by Healthwatch Norfolk Staff 27th June 2022

  Very good as always. I've got no complaints. It's always been excellent.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk Staff 27th June 2022

  I call up to make appointments and it works fine for me. I think it's brilliant. The service is spot on, the doctors are all helpful. There's nothing I'd improve or change.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.

• Very Good

  5

  Submitted by Collected by Healthwatch Norfolk Staff 27th June 2022

  I think it's a very good surgery. The doctors and nurses are all very good. I use the phone to make appointments and have no complaints.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.

• Perfect!

  5

  Submitted by Collected at Healthwatch Norfolk event 27th June 2022

  This surgery is perfect. It's the best on I've ever used. The staff are all very helpful. They are genuinely concerned about my problems and want to find solutions. I find it easy to book appointments online and by phone.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.

• Never Been Wrong!

  5

  Submitted by Collected by Healthwatch Norfolk Staff 27th June 2022

  It's brilliant, nothing wrong. I've been a patient here since 1944. They've never been wrong. I come in early and get booked and then go home and have a call with the doctor. If you talk nice to someone you can get somewhere!

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.

• Marvelous

  5

  Submitted by Collected by Healthwatch Norfolk Staff 27th June 2022

  When booking an appointment I never get quite what I want, but I nearly get there. That's life! The surgery is marvellous! Everyone is friendly, helpful and professional. It's very good, no more to say than that!

  
  
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• Quick To Respond

  5

  Submitted by Collected by Healthwatch Norfolk Staff 27th June 2022

  They are very quick to respond to suggestions, I've had problems with my hearing in the past and they've been quick to respond in a sensitive way. The level of humanity here is very high. It's the extra bits that amount to quality.

• Reply from Ludham and Stalham Green Surgeries

  Thank you for your valued feedback, we welcome all patient input and your comments have been shared with our team.

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk Staff 27th June 2022

  I find the best way to request appointments is online. It's brilliant and they respond very quickly. I emailed at 8:58am and got a call at 9:05am with an appointment that morning. It's brilliant. The doctors and nurses are great. They are always there when I need them.

  
  
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