Manor Farm Medical Centre

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• Excellent service

  5

  Submitted by Anonymous 19th February 2024

  All practice g.ps, and both clinical and non clinical staff very helpful and supportive. Only rarely are reception staff unhelpful, usually very good

  
  
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• Staff are caring and helpful

  5

  Submitted by Anonymous 23rd November 2023

  I cannot thank this practice enough, all the staff we have seen are so friendly. They are also especially helpful which shows as they go above and beyond to listen and genuinely want to help you. The staff here look like they enjoy what they do which is so lovely to see. I don’t think they get the recognition they truly deserve

• Reply from Manor Farm Medical Centre

  Thank you for your feedback, we really appreciate it.

• When I need a Dr I see one

  5

  Submitted by collected by Healthwatch Norfolk staff 11th September 2023

  They did exactly what I wanted today. I have a recurrent problem, I sent in a sample and they said they would ring today when the sample results are back. It is always the same service when I need a Dr I see one. It is true that when you call at 08.30 there are a lot of people in a queue, but they get through the calls quickly. Or just wait and phone a bit later. I have never not got what I have needed. I think they have a hard job and people should tell them when it is fine more.

• Reply from Manor Farm Medical Centre

  Thank you for your feedback, we appreciate it.

• It is a caring surgery

  5

  Submitted by collected by Healthwatch Norfolk staff 11th September 2023

  Dr Ian is absolutely superb. He sits and listens to your problems, he is a caring Dr. And the care I have received today - I had pains last night and he took me straight in for an ECG. It is a caring surgery. We all know it is hard to get an appointment but it is also hard to cancel an appointment, you have to go into the queue to cancel. A cancellation line maybe where a message can be left, and monitored could free up the appointment for someone else.

  
  
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• They listen and that is so important

  4

  Submitted by collected by Healthwatch Norfolk staff 11th September 2023

  I have been with them for such a long time, they are my family doctor. They listen and that is so important. I just wish life could be easier for them. They look after us it is only right we look after them. I'd like not to have to wait so long but you have to bear in mind what they are all going through, it is to be expected.

  
  
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• nursing staff really good

  4

  Submitted by collected by Healthwatch Norfolk staff 11th September 2023

  I have got a lot of health problems and I tend to get seen quite quickly. The staff are normally nice to me, the nursing staff are really good. You don't ever see the same Dr, so you have to go over stuff again and again. The phones and getting an appointment can take a long time, like I was 22 on the list when I called in.

  
  
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• Dr listened and cared

  4

  Submitted by collected by Healthwatch Norfolk staff 11th September 2023

  I have only been twice as am new to the area but I appreciate the problems as I used to be a GP receptionist. I need to speak to a Dr about blood results so I called at 8.30 and it took 40 minutes to get through, but was 7 in the queue. I can't book ahead a non urgent appointment but I don't want an urgent appointment to discuss my cholesterol. I want to make it clear this is NOT a criticism it is an observation but I have put off ringing and delayed treatment because of this system, I feel bad taking a same day space from someone who may need it more urgently. The Dr here today, she was brilliant, she listened and cared.

  
  
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• Staff polite

  4

  Submitted by collected by Healthwatch Norfolk staff 11th September 2023

  The staff are hugely polite

  
  
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• It can be hard work

  2

  Submitted by collected by Healthwatch Norfolk staff 11th September 2023

  They are better than they were. When you get to see doctors they are very nice and helpful. You have to do everything when there is a hospital appointment, you have to chase chase and chase them, they never help. It can be hard work. The pharmacy here is a complete nightmare I refuse to come here for my medicine, they are rude. One big issue, my 93 year old mother, every time we call up and ask for a doctor they never send one, it is always a paramedic. She needs a doctor. You also have to chase everything for the housebound such as covid vaccines.

  
  
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• They were quick to refer me

  5

  Submitted by Feedback collected by Healthwatch Norfolk 6th September 2023

  It's excellent, but I don't come very often. When I did come a little while ago now they were very quick to refer me to the Queen Elizabeth Hospital. I can only say they are good as whilst I don't come very often my experience here has been excellent.

  
  
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