Manor Farm Medical Centre

Feedback

• Confused

  4

  Submitted by Anonymous 24th June 2022

  I have been a patient of Manor Farm Surgery for 11 years now and have seen many changes and not all for the good. For example I rang up recently only to find out that my GP had left. I have been transferred to another GP. Would have been nice to have been told this. My last GP built up a lot of trust with me and now I have to start again. I am a little bit disappointed in that aspect. Please get this practice back to his it was and then you will be a green dot for the CQC in future and not a red one.

• Reply from Manor Farm Medical Centre

  Thank you for your feed back Tracey Smith Practice Manager

• Difficult process to get an appointment

  3

  Submitted by Collected at Healthwatch Norfolk event 3rd March 2022

  It is always difficult to get through on the phone. They tell you to call and then it takes ages to get through. You then have to tell the receptionist your symptoms - I don't want to tell the receptionist my symptoms. I would prefer to speak to the doctor and see them face to face.

• Reply from Manor Farm Medical Centre

  Thank you for your feed back your comments have been noted

• Very good so far

  4

  Submitted by Collected at Healthwatch Norfolk event 3rd March 2022

  I have just registered as a new patient and so far it has been very good. They have given me other contact numbers and helped with getting my COVID vaccinations.

• Reply from Manor Farm Medical Centre

  Thank you for your feed back it is much aprreciated

• 2hrs 14mins on hold to make an appointment

  1

  Submitted by Martin Anderson 3rd December 2021

  Was 2hrs and 14mins on hold Monday morning to get a telephone appointment.was told when got through that this was normal now they are very busy,I don't find this acceptable.online booking is still disabled so this probably doesn't help the call volume much I would say.

• Reply from Manor Farm Medical Centre

  Thank you for your feed back I agree this is totally unacceptable staff staying 2 hrs extra at the end of their shift is also unacceptable on a daily basis, We have recruited more staff and extra telephone lines we are limited to how far we can expand our work force to space we have to work in. This is still not enough we are doing the best we can with the surge of workload we now have. Please except my apologies I ask for you to be patient with us over the coming months as we foresee this will continue for a while yet. Regards Tracey Smith Practice Manager

• Excellent

  5

  Submitted by Marion Goodman 23rd November 2021

  The GPS and staff have all been extremely helpful, understanding and caring. The GPS take time with you and I always feel like they listen. I’ve never had a problem with them in the 7.5 years I’ve been at the practice. All the staff are helpful too.

• Reply from Manor Farm Medical Centre

  It’s really nice to have some positive feedback It is much appreciated Regards Tracey Smith Practice Manager

• Their Website needs Covid-19 update!

  4

  Submitted by Julian Pearson, 10th November 2021

  Went online to see what was happening at the practice regarding the Covid-19 Boosters roll out, only to find that the Covid-19 information still refers to pre-vaccine roll out!.. the Vaccine centre there was great, but there's no information on whether it will continue in some form, for boosters, etc.

• Reply from Manor Farm Medical Centre

  Thank you for your valuable feedback

• almost impossible to contact the surgery

  3

  Submitted by Lisa Benge 5th November 2021

  Received a text inviting me for flu jab. Keen to sign up so called the surgery. Get an automated message saying request use the online system. Go to emis patient access, get message box saying this surgery has no appointments bookable online. Go to surgery website to see if I should book through there - website well out of date, latest info seems to be from 2020 and absolutely nothing helpful about how to book. No email listed to feedback directly to the practice so have had to resort to healthwatch feedback. Can anybody tell me how to book my flu jab???????

• Reply from Manor Farm Medical Centre

  Thank you for your feed back We have plenty of appointments available please ring the reception team after 3pm to get booked be patient our phone lines are extremely busy Alternatively send us a message via our Footfall surgery website Tracey Smith Practice Manager

• GP “Service”

  1

  Submitted by Anonymous 5th September 2021

  Used to be a good practice with a commitment to patients. Despite several serious underlying health issues, which have deteriorated with the lack of medical support, getting more than a 2 minute phone consultation or a 3 minute video call with a nurse with poor internet connection is impossible. Impossible to get to see a GP.

• Reply from Manor Farm Medical Centre

  Sorry to hear this Please telephone me to discuss these issues Tracey Smith Practice Manager

• Used to be fantastic

  3

  Submitted by Anonymous 31st August 2021

  They are 'trialling ' a new system where you can only phone on the morning to get an (phone) appointment. Wondering how this sits with equality act? How do people who can't call at 8.30 get an appointment?

• Reply from Manor Farm Medical Centre

  Thankyou for your feed back We are experiencing high volumes of patients asking to see or speak with the Doctor, we have to try and manage this in the best way we can, this is a trial and a bit of an experiment of which will not continue if it does not work well. At this stage it is far to early to tell how successful it will be as we have only just started it. You are able to telephone anytime of day and if it is something that cannot wait it will be added onto the Doctors list. We are also in the process of recruiting more staff but this also takes time to filter through. We are doing our best to maintain the standards we and our patients would like ,but is becoming very difficult with the current situation. Thankyou Tracey Smith Practice Manager

• Great Service

  5

  Submitted by Paul Knock 26th August 2021

  Been with this practice for many years & always find everyone very helpful, the online services are great & saves time for yourselves & the doctors, nurses etc

• Reply from Manor Farm Medical Centre

  Thank you for your kind words Tracey Smith Practice Manager