Millgates Surgery

Feedback

• Always grateful

  5

  Submitted by collected by Healthwatch Norfolk staff 8th March 2023

  I find no fault with this surgery, everyone is so polite and kind to me, I am always grateful. The dispensary are all so lovely too. The only slight improvement would be it would be good to be able to walk in and book an appointment like we always used to be able to do.

  
  
  Leave a provider response

• Very good

  5

  Submitted by Collected by Healthwatch Norfolk staff 8th March 2023

  From my experiences i've had an excellent service. No changes needed at all.

  
  
  Leave a provider response

• Wonderful

  5

  Submitted by Collected by Healthwatch Norfolk staff 8th March 2023

  All the staff are fabulous. It's very good here.

  
  
  Leave a provider response

• All services are moved to Poringland

  2

  Submitted by Collected at Healthwatch Norfolk event 7th March 2022

  All services are moved to Poringland. Everything has to go to Poringland, even for urine samples we have to go to Poringland. I dropped in a sample to Poringland and the receptionist was quite rude about it "we're not taking that if it's from a COVID household!" I said "I'm a volunteer and I'm just doing what I've been told to do." We have to go to Poringland for most things so it's hard to say much about our surgery really. We didn't stop the COVID support group for a long time. We've been told it's not a way to close down our surgery but we feel quite left behind in Hempnall.

• Reply from Millgates Surgery

  Dear Patient We recognise that our patients at the Branch site have had to put up with closures during the past few years and understand the frustrations caused. I hope you will realise that the decisions have been based on careful risk assessments, and consultation with our Patient Participation Group. COVID has had a major impact on all decisions taken, initially as advised by NHS England we had to ensure we had appropriate and robust Infection Prevention Control measures in place at our surgery sites and more recently COVID infection amongst staff. Our branch site at Hempnall does not lend itself to a safe flow of patients and with small confined spaces, the same entry and exit and no automatic doors we felt the ergonomics did not allow us to manage both staff and patients safely. Furthermore, we felt initially that combining all our clinical resources in the safer environment would reduce our risk to provide an effective service to our patients. In recent times we have had to manage several staff absences because of COVID infection and it has been extremely difficult to man both sites safely with the resources we had at hand. We are now in a position to operate a full clinical service at Hempnall and hope you are now receiving the benefits of this.

• Efficient

  4

  Submitted by Anonymous 11th November 2019

  Efficient - was able to get an appointment, but told to just to bring a sample in. They are quick to make contact, and you can always get an appointment. Good when working.

  
  
  Leave a provider response

• Lacking support for depression

  3

  Submitted by Anonymous 24th September 2019

  I suffer from depression and it can be bad from time to time. I was told to speak to someone on the phone but I'd prefer to talk to someone face-to-face. I said that it would be easier for them and I to do it face-to-face but still no luck. I gave up because it wasn't suitable for me and just dealt with it by myself. My doctor then put me on tablets which made me feel sick. But I wasn't sure if it was the tablets making me feel sick or if I was feeling sick due to the depression. Doctor took me off the tablets but wasn't very good when I tried to ask if it was the tablets or the depression making me feel sick. They're not great with treatment explanation - I've got an illness that I feel like they've not explained to me. In general, I just wish it was easier to check on your concerns and not feel like you were being an inconvenience.

  
  
  Leave a provider response