Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments, day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services.
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Mixed experience
22nd July 2019I was given conflicting advice by different people about my son then they denied giving the advice. As parents you obviously worry. A couple of times doctors made careless comments - they should have realised they would make parents worry without reason behind the comments. However the midwives and birthing team were great! But mixed experiences on visits with my son since.
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Kind staff
19th July 2019My doctor has been excellent, all the staff including him are very kind and I got an appointment promptly
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Lousy parking
19th July 2019You now have to pay on arrival for parking so often have no idea how long you need. I visited the day the systems changed over and it was chaos - there was one member of staff having to verbally tell every car that arrived. The company named in the information around the car park isn't correct. They have also scrapped the free 30 minute option.
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Inaccessible from North Norfolk
19th July 2019I live in Sheringham and the transport to the N&N is really poor if you don't have a car - it takes around 2 hours and you have to get 2 buses
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Smooth experience
19th July 2019My son had a hernia, the GP referred us and he was seen really quickly - it was a very smooth process even though I know they can be overstretched.
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6 month wait for diagnosis
19th July 2019There was 6 months between me visiting my GP and finally getting my diagnosis because of an administrative issue - the department forgot to contact me regarding my results
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Water birth
16th July 2019I had a water birth at the N&N which was what I wanted, I was treated well and my birth plan was met
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Good experience
16th July 2019I had a good experience of the maternity department at the N&N, the midwife even gave me a bottle of massage oil to help me relax when I was discharged
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Variable care depending on day of the week...
2nd July 2019My father was unexpectedly admitted to Norfolk & Norwich University Hospitals as an emergency and, after the initial assessment, he and the family were told that his prospects were not good, and that a 24-48 hour period would be an expectation for his survival. Last Wednesday afternoon, a really good End of Life conversation was held with the family by a consultant, who professionally and sympathetically confirmed that care would be moved from treating the multiple conditions to palliative care going forward. Because of this, unrestricted visiting hours would apply, and whenever the family wished to visit, they could. For the hospital operational convenience, my father has been moved twice since that conversation - on the first occasion his notes did not follow his bed, and he himself was being asked whether he had been given his anti-coagulation tablet (given the prognosis, delirium due to kidney failure is present at times, and this uncertainty could be very risky - when the nursing team should have been able to see from the hospital notes what had been given when). However, it is the second move which has had the most profound impact on both patient and family. On moving to Loddon ward the unrestricted visiting continued for the first 2 days, but yesterday something was said which caused doubt that this was to continue today. On further enquiry this morning, the ward sister confirmed that the particular ward that my Dad was on did not allow unrestricted visiting, (even though that had been confirmed by the previous hospital consultant). When pushed for the rationale of going against the consultant, the ward sister explained that this is because the ward consultants need to be able to have full ability to hold confidential conversations on a bay of 6 patients. This need for confidentiality is ABSOLUTELY understood - but does not get away from the fact that the unrestricted visiting could apply on other days (when the family were asked to step outside the bay to allow confidentiality to be maintained), but not today as, quote 'today is a different day' i.e. a Monday, when the consultants make their rounds!!!.... So, a very caring and understanding consultant of the hospital can give a short term palliative care patient, who may have a very limited number of days left to live, a commitment for unlimited visiting from his loved ones, but because that patient moves wards, for hospital convenience, and because of the fact that today is a Monday (!!) that is not applicable in the eyes of the ward team..... How very sad that, in 2019, this part of the NHS is worked for the convenience of the ward consultants, not the wellbeing of the patient lying in his bed, or his family still coming to terms with the End-of-Life situation.....
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Spent 2 hours in an ambulance outside A&E
28th June 2019I was brought to A&E in an ambulance and spent 2 and half hours waiting with the paramedics the doors. It was nearly midnight before I was admitted, then I wasn't seen by a doctor until 6am. They are so busy it's terrible, but they do a really good job considering.
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