The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments, day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services.
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2004 responses from the local community
Staff are so friendly
5
Submitted by Anonymous30th April 2019
I have appointments every three months at the Colney Centre and it's brilliant because the staff are so friendly. They'll always answer any concerns I have.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Patient
Thank you for your kind comments about the care and treatment you have received from the Colney Centre. I am pleased to read that staff are friendly and helpful. I will share this with them, and thank you for taking the time to write.
With best wishes
Sarah, PALS Manager
Should liaise with Parkinson's UK
2
Submitted by Anonymous30th April 2019
It is difficult to get a referral to a Parkinson's UK nurse after you've been diagnosed. Charities like them are trying to respond to the needs of the community, but NHS services aren't reciprocating.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Family Member
Thank you for your feedback regarding access to services. Thank you for your comments which I will share with senior staff here. Please contact PALS at pals@nnuh.nhs.uk if we can assist in anyway.
With kind regards
Sarah, PALS Manager
Need more Parkinson's education classes
3
Submitted by Anonymous30th April 2019
The Parkinson's education classes that the N&N used to run were good, but used to be a lot more frequent than they are now. Now I think they wait until the sign up list is full, but this can take months, and proper information is difficult to come by if not. Also, should run them at the evening or weekends so that people who are working full time can still attend. There should be an education class for each stage of Parkinson's, because as the disease develops the symptoms become a lot more severe and have different repercussions. For example at stage one it would be mostly around managing the psychological effects of being diagnosed, whereas by stage five carers will want to know what sort of assistive technology is out there.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Family Member
Thank you for your feedback about the Parkinson's education classes and information for relatives and carers. I will share this with the senior managers in the department, to see if improvements can be made. Thank you for bringing this to my attention.
With best wishes
Sarah, PALS Manager
Happy with steroid shots
4
Submitted by Anonymous30th April 2019
I am relatively happy with my rheumatology consultant, the steroid shots I he prescribed me has helped me to manage my joint pain. My only complaint is that the consultant wasn't willing to look outside the box to spot that I had POTS. I had to go and see a specialist in Coventry to get that diagnosis.
I had a head scan a couple of months ago because they weren't sure if I had a stroke or some kind of fit. It's a bit worrying to be kept waiting I but I suppose it takes as long as is necessary.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Patient
Thank you for your feedback regarding waiting times for your head scan. If PALS can assist in any way, please contact us at pals@nnuh.nhs.uk.
With best wishes
Sarah, PALS Manager
Frustrated and deeply worried
1
Submitted by Anonymous26th April 2019
My daughter has had reoccurring UTI for over a year which have been getting worse. We ended up at A&E over the weekend, after needing an ambulance to assist leaving the house. We have been to different consultants over and over. The procedure my daughter now requires has been put off it seems and my daughter is now out of college and missing exams. After explaining all the to the consultant the answer we received is that there isn’t any spaces available for the procedure. When contacted it’s as if no one has any answers to anything. My daughter has been sent off with numerous painkillers now this morning also given Tramadol, there is no diagnosis after all this time , just masking of symptoms . We tried to get seen at Spire in Norwich and offered payment, Spire informed us that my daughter was a minor and so couldn’t be seen there. At the NNUH they insist my daughter is not a minor but treated as an adult, prolonging her treatment? The ambulance staff took my daughter on arrival in the ambulance to paediatrics who dismissed her instantly, I’m frustrated and very deeply worried and disappointed in the treatment and the length of time it is taking to get any real help.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Family Member
I am sorry to read your concerns about your daughter's care and treatment at the hospital and for the distress clearly caused to you both. Please contact PALS at pals@nnuh.nhs.uk to see how we can best assist you. In the meantime, I will share your feedback with senior managers in the hospital.
With best wishes
Sarah, PALS Manager
Can't contact gastro reception
1
Submitted by Anonymous25th April 2019
I'm supposed to be having my iron levels monitored for anaemia, but when I call up the hospital there's no one to talk to. My treatment was initiated through the gastroenterology department. I was told to call up the receptionist at the department but when I did on the phone all I got through to was a voicemail system. Until they sort out the finances I think these kinds of administration problems is just going to continue.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Patient
Thank you for your feedback of your experiences contacting the hospital. I am sorry to read the difficulties you have had and apologise for the frustration. I will share this with the relevant senior staff to consider improvements to communication. Thank you for bringing this to my attention.
With best wishes
Sarah, PALS Manager
Financial difficulties evident
1
Submitted by Anonymous25th April 2019
It's quite evident that there is a financial difficulty in the NHS, within the last few years the hospital has been way overstretched. Appointments always run late at the eye clinic, when I was there in January, they told me my next appointment would probably be in March. After not hearing from them I called up and they said June was earliest they could do.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Patient
Thank you for your feedback regarding appointments at the hospital. I am sorry to read your concerns and thank you for sharing this with us. I will bring this to the attention of the managers in the department. Please contact me at pals@nnuh.nhs.uk should you need any assistance.
With best wishes
Sarah, PALS Manager
Understanding of missed appointment
5
Submitted by Anonymous25th April 2019
I had an appointment for an x-ray at the hospital, and even though I turned up at the wrong time they managed to fit me in without any trouble. I was very appreciative of that.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Patient
Thank you for your kind comments about your recent appointment. I am pleased to read that staff were helpful. Thank you for taking the time to write and I will share this with senior staff in the hospital.
With best wishes
Sarah
Life saving treatment
5
Submitted by Anonymous23rd April 2019
Cancer services at the N&N are absolutely wonderful. I can't fault the NHS, especially as they're so strapped for funds. It doesn't matter that you have to wait a little while, because the service they provide is life saving and we don't pay anywhere near as much as we should for it.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Dear Family Member
Thank you for your kind comments about the cancer services at the hospital. I am pleased to read that care has been good. I will share this with senior staff in the hospital and staff involved in the department. Thank you for taking the time to write.
With best wishes
Sarah