The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments, day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services.
Feedback
2004 responses from the local community
We have had lots of lovely experiences
4
Submitted by collected by Healthwatch Norfolk staff8th December 2022
I would give it a 4 and a half stars if I could, there is lots to do while I wait and the people here are really nice. A long time ago I had a really bad blood test experience and it has taken a long time to feel I wanted to come to appointments again but I am fine now. We have had lots of lovely experiences.
My mum said that Fiona the Learning Disability nurse has been brilliant, and that everyone here works so hard and are very helpful under so much pressure.
Submitted by Collected by a Healthwatch Norfolk member of staff8th December 2022
My daughter has been on the waiting list since March which has lead to a hospital admission in October. Paediatric A&E dealt with it really well and during her two day stay she was well looked after but it was a worrying, awful time as a parent. I had also been to the walk in centre but they would not give me medication as she did not have a diagnosis even though she had had the medication before. I really can not fault the care we have had now we are here and have the diagnosis, but it has been a long wait. They take the time to explain to my daughter what they are doing and why.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving this feedback on the care experienced with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share this experience with us.
I'm sorry to hear that there has been reason to raise concern about waiting list times. Should anyone have questions, concerns or compliments which they would like to raise with us in the future, they would be encouraged to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
caring, kind staff
5
Submitted by collected by Healthwatch Norfolk staff8th December 2022
It is not my first visit to the Jenny Lind, I think they have really nice, caring, kind staff. The wait is normally pretty good, the most I have had is an hour wait.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving this feedback on the care experienced with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share this experience with us.
Should anyone have questions, concerns or compliments which they would like to raise with us in the future, they would be encouraged to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
always been good here
5
Submitted by collected by Healthwatch Norfolk staff8th December 2022
The care has always been good here. Reception can be a bit abrupt but the nurses are always really lovely. The waiting times can be a little long, there is always a wait which is really frustrating as I have to book time off work to be here and I can't be late back to work. I understand 5-10 minutes but 35+ is a bit much and today it was an hour.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving this feedback on the care experienced with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share this experience with us.
I'm sorry to hear of the longer waiting time experienced in recent visits. Should anyone have questions, concerns or compliments which they would like to raise with us in the future, they would be encouraged to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
They're really good with my son
5
Submitted by collected by Healthwatch Norfolk staff8th December 2022
My experience with this team is they are so helpful, they're really good with my son. They are all nice people and easy to talk to and they give the best information they can. Wait times are to be expected, but we are really lucky. The Drs, nurses, they're all amazing.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving this feedback on the care experienced with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share this experience with us.
Should anyone have questions, concerns or compliments which they would like to raise with us in the future, they would be encouraged to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Did not feel listened to
2
Submitted by Collected by a Healthwatch Norfolk member of staff8th December 2022
My son got admitted to Jenny Lind in patients via children's ED. He was in for 4 days and I didn't feel listened to as a parent, I felt blagged off. There was a delay in his diagnosis, he has been poorly from a baby and I feel like nobody believed me till he had to be resuscitated. It took Great Ormond street hospital to get to the bottom of the problem and Brompton hospital treated him, I do have to say that the communication between the 3 hospitals was good.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving this feedback on the care experienced with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share this experience with us.
I'm sorry to hear that there has been reason to raise concern about the level of care offered in the Jenny Lind Department. Patients with concerns of this nature would be encouraged to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Organised
5
Submitted by Collected by a Healthwatch Norfolk member of staff8th December 2022
The outpatients at Jenny Ling is well organised. Today we got a cancellation appointment and despite the pressures the hospital is under we normally see the same doctor and they take the time to explain to my 6 year old son what is going on. Occasionally the receptionist can be a bit abrupt but I know they are busy.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving this feedback on your the care experienced with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share this experience with us.
Should anyone have questions, concerns or compliments which they would like to raise with us in the future, they would be encouraged to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
The staff are brilliant
4
Submitted by Collected by a Healthwatch Norfolk member of staff8th December 2022
When you are here the staff are brilliant. I am meant to see the consultant every 3 months but for the 3 visits it has been a nurse. It's been a very worrying year with my son being so little so seeing the consultant and being communicated with better would help.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share your experience with us.
Where there is a desire to see a specific clinician, this can sometimes be facilitated, and we would encourage you to contact the PALS & Complaints Department with your concern or questions, by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
They have been amazing
4
Submitted by Collected by a Healthwatch Norfolk member of staff8th December 2022
My son is four and we have been coming her since he has been born.
They have been amazing, any questions or queries I have they go over and above to answer them.
We have also been in inpatients and always felt well looked after.
We also have to go to the eye department, hearing and physio, on occasions I have had to chase eye and physio appointments, but they have booked in as soon as I chased, but I do have to be on the ball to make sure they are not missed.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving this feedback on the care experienced with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share this experience with us.
Should anyone have questions, concerns or compliments which they would like to raise with us in the future, they're encouraged to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.
Treating me very well
5
Submitted by collected by Healthwatch Norfolk staff4th November 2022
I cannot fault the hospital, I have been seen by the team at vascular surgery, they are treating me very well, the whole team are brilliant.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share your experience with us.
Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.