Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

Feedback

• Worrying

  1

  Submitted by Anonymous 2nd September 2022

  Nursing staff were completely indifferent. Sat in pain for nearly six hours, in the waiting area, until I eventually caught someone’s attention. The Dr who eventually examined me was very thorough and professional.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share your experience with us. I'm sorry to hear that you have had reason to raise concerns about the level of care and attention you were offered at the hospital. Should you like to raise this with us, you can contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045, and we will endeavour to resolve matters, where possible.

• Urgent ct scan not done

  1

  Submitted by Adam Wicks 24th August 2022

  I have been waiting since September 15th 2021 for an urgent ct scan that was requested by surgeon then as urgent as he says have inguinal hernia and been severely ILL because of it . As keep feeling physically sick every week , in pain with it. Everytime phone up surgeon secretary she says very hard get hold of that department. Been to my doctors and they have said with everything going on at minute shouldn't take this long for CT scan be done. I would like to know what's going on as have had no communication from hospital since September 15th last year.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. The Trust values feedback of all kinds, so thank you for taking the time to share your experience with us. I'm sorry to hear that you have had reason to raise concern about the waiting time you are experiencing for a CT scan. In order to investigate this matter, it would be helpful to have further information about you. You can contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045, and we will endeavour to resolve concerns, where possible.

• Ignoring ta 92 year old who can't get help

  1

  Submitted by Yvonne Ayliffe 19th August 2022

  My mum was sent home from NNUTH after 28 hours on a plastic covered board.A diagnosed hip fracture, sent home in a taxi with a walking frame. No care, no Dr, no-one cared.The surgery said we can't see her as we have no discharge papers , she doesnt exist. We can't see her at home she isnt housebound, a Dr has to state this.She can't get to the practice she has a fractured hip she moves very slowly.Her wounds are bleeding on her bed, her bandages fell off, she wasn't allowed a comb. She was given one Weetabix, no bed , no care , she could hardly stand, her clothes were covered in blood, she was in shock. 2 days later after many phone calls the nurse dressed her wounds. 4 days later a Dr finally came after emails and calls. We weren' t there. A nurse came for the first time as a welfare check.No Care, no food nothing to help her cope We asked for an occupational assessment, since the start. Nothing happend. She took one hour to make a sandwich, then ate it standing up, at she can't carry it as she has to use her hands on the walker.She can't use the oven, she can't walk and use a pan.She can't eat a meal out of a microwave unless she eats it on the worksurface. She can't carry a drink .She can't shower due to her wounds.We have tried to help , the surgery has not done anything to help. My mum has now talked about an overdose as she can't live like this. We can't get the doctor to listen We can't get her any help The next fall she has will be due to the watchful negligence of the NHS doing nothing .What do they get paid for ?

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on the care your mum has received from Norfolk & Norwich University Hospitals NHS Foundation Trust, and from her GP surgery. The Trust values feedback of all kinds, so thank you for taking the time to share your experience with us. I\'m so sorry to hear that you have had reason to raise concern about the level of care your mum has received following discharge from the hospital, and fully appreciate how stressful and frustrating this will have been for you and your family. It would be helpful to know more details in order to try to resolve your concerns, where possible. You can provide these by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.

• Can be a long wait but good

  5

  Submitted by Collected by Healthwatch Norfolk staff 15th August 2022

  The walk in centre sent me to A&E at the N&N as they do not deal with eyes. From there I got referred to the eye department. If can be a long wait for your appointment but when you are seen they look after you.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us. We understand that wait times for services across the Trust can be long and are working to reduce these wherever possible, however it's reassuring to hear of the positive experience you had when seen by our staff. Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you\'re welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.

• System is Broken

  4

  Submitted by Collected by Healthwatch Norfolk Staff 15th August 2022

  While I was there the care I received was fantastic, I was really happy with the nurses and doctors. However, I had to wait on a trolley in A&E for 17 hours. I was next to the nurses and heard one of them calling wards begging them to find a bed for me. When I eventually got a bed there was no room in the actual ward so for the first day I was put in the corridor. While I was on the ward there were lots of people around me with severe mental health issues. Hospital was not the right place for them. I think the system is just broken.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us. I'm so sorry to hear of the wait you experienced in our Emergency Department, and of your initial experience on one of our wards. Should you have any other questions, concerns or compliments which you would like to raise with us, now or in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.

• Colonoscopy 2 weeks ago went to doctors after

  1

  Submitted by Anonymous 13th August 2022

  Waiting will be either or never to get some thing done for my my colonoscopy and camera up my anus after weight loss of about 14 kilos in 2 weeks unintentional to my neighbour only witedv1 week for her camera next Monday 15th I am 74 do they not think my life is worth any help very annoyed my doctors are useless too

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us. I'm so sorry to hear about the wait you have experienced for a colonoscopy. Many services across the Trust are facing longer than expected waiting times, and we're work hard to reduce these. Please be assured though, that the care of each and every patient is of the highest importance to us. Should you have any questions, concerns or compliments which you would like to raise with us, now or in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.

• Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 11th August 2022

  When I was checked for breast cancer, when the appointment happened they were brilliant. I went up on a Sunday at 11am and was seen straight away, there was no waiting around.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us. It's reassuring to hear of the positive experience you had during your recent mammogram. Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.

• Staff rushed and busy but great

  4

  Submitted by Collected by Healthwatch Norfolk staff 10th August 2022

  I have had two experiences in the last year at the N&N. The first is when I was slipped my disc. I was lying on the floor is so much pain and the ambulance said it would be 6 hours. I managed to get some to drive me to A&E and I was seen really quickly but everyone told me I had kidney stones even though I told them I felt me back go. They eventually scanned me and gave me pain killers. I had to stay in over night and the staff were busy and rushed but great. I also felt very well looked after when I had a problem with my heart. The paramedics were great and tried to avoid taking me in but they had to in the end. The Doctor who saw me when I got there was nice and really calmed me down. I felt really well looked after on ward.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us. It's reassuring to hear of your positive experiences, and of the caring and considered treatment you have received. Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.

• Poor safeguarding

  1

  Submitted by Anonymous 4th August 2022

  My sixteen year old at the time had been admitted to AnE for Self harm and attempted over dose the adult team had seen her (should of been camhs) for all of 5 mins I requested her to be sectioned due to the danger to herself and others but the norfolk and norwich deemed her fit released her at 1 or 2am in the morning to a friend. poor safeguarding.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us. I'm so sorry to hear of your concerns regarding the discharge of your daughter, which I appreciate must have been incredibly stressful and worrying. Should you wish to discuss this matter further, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045, and we'll endeavour to support you where possible.

• Very good and very reassuring

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 31st July 2022

  They were very good and very reassuring when I went in but I had to wait a long time to get transferred to a ward.

• Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)

  Thank you for leaving your feedback on your care with Norfolk & Norwich University Hospitals NHS Foundation Trust. We welcome feedback of all kinds and thank you for taking the time to share your experience with us. We appreciate there are longer than expected waiting times across many services at this time, and are working hard to reduce these wherever possible. Should you have any other questions, concerns or compliments which you would like to raise with us in the future, you're welcome to contact the PALS & Complaints Department by emailing palsandcomplaints@nnuh.nhs.uk, or calling 01603 289045.