The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments, day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services.
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2004 responses from the local community
Excellent service
4
Submitted by Anonymous30th September 2021
Excellent service! I've visited many departments including plastics.
Getting what I want when I visit is most important to me. There are no improvements they could make regarding my conditions.
When I go to the hospital I want to feel comfortable and reassured and that's how I felt today. They kept me informed throughout the whole process and answered all my questions. The only thing they could improve is the food, it's too bland.
I came in today for a small procedure and everyone was marvellous. Can't fault them. They've kept going throughout covid and have coped so well. There's nothing I would improve.
I came to the hospital today for a day procedure and everyone was so lovely. It was an amazing team of people. Everyone in the operating theatre was so nice. I felt really loved and looked after, which is important to me when I have to go to the hospital. It stops my nerves. Today was the best service I've had in any hospital. I even got tea and toast! The only thing I think they could improve on is the repetitive paperwork. I lost track of the amount of times I was asked my name and age at the start.
My daughter was referred to orthopaedics by her GP for pain in her knee. We went for an X-Ray and it went fine. We were in and out for the X-ray - just got it done and left. However, we're now just waiting for an appointment with the consultant now. My daughter keep asking "when will I get an appointment" because she's in a lot of a pain. We've been waiting for an appointment with a consultant since before the school holidays - so at least a 9 week wait now.
They were fantastic! I had a blood clot in my leg and the way they dealt with it couldn't have been better. I had no physical signs, you wouldn't have known I had a blood clot. Saw a nurse and they thought it was muscular, especially since I'm very fit but due to my age they thought it was best I had it checked. Phoned 111 and was booked to go to A&E. My GP booked me for a scan here at the hospital. I explained how everyone thinks it's muscular and they also agreed that it was probably muscular but said "now that you're here we might as well scan it". I couldn't thank them enough. If they'd listened to me they wouldn't have found it. They put me on medication to help sort it.
I didn't like to phone afterwards and waste their time. But at no time did I feel like I was wasting their time - they were so nice. It was such a quick and simple process.
Before I start I will say you do have some great nurses and Dr's.
There are numerous issues but will briefly explain some for me of the major issues
1. Husband went to A&E with stomach pains at about 10pm (He'd had major hernia surgery 3 weeks prior in London) young Dr Tommy (super) ordered a scan and it showed free flowing fluid, on call surgeon came and saw him at about 1.30am and said "what's the problem" in a very condescending attitude, husband was vomiting and in incredible pain, and he said I can book you an appointment to come back in the morning for a scan, it was only when I said that I would take him back to London, that his attitude changed and he was xrayed and admitted to the Assessment ward.....Later we were told it was a blood clot compressing bowel.
2. when admitted to another ward was told that he would need to stay in hospital for a few weeks for blood clot to disperse
3. London surgeon tried to contact N&N consultant with no response, mainly I believe because his email was set to out of office, I got the nurse to write in my husbands notes to contact the surgeon - NOTHING
4. I requested a covid test on a Tuesday at 4PM so that my husband could be transferred back to London multiple tests were tried and dud swabs had been used meaning that he didn't leave the N&N until Friday at 5pm
5. We paid for a private ambulance on the Thursday which was to arrive on between 5.30-6pm (this was the day I had seen him have the most care) his blood pressure and blood oxygen were low. and we were told at 6.30 that he was too unstable to move and they wouldn't release him.
a) they never had the good grace to tell us the paramedics had arrived so that we could speak to them they were just turned away - so we had a charge for unused ambulance
b) they knew he was being discharged so why weren't his bloods results requested to be back earlier (which apparently showed low potassium and results back at 5pm)
c) they clearly knew they weren't going to release him earlier as a member of staff care in to see him and said "well at least you haven't got the long journey to London" whereby we both replied "no the ambulance is due between 5.30 & 6pm"
So knowing that the covid test had a 24hr limit for the other hospital to accept him, instead of thinking we need to get him discharged and blood done by x o'clock no it ran out and he had to have another covid test done...so tying up the bed even longer and using up precious NHS resources!
But I feel the 2 most concerning issues
1. My husband had a blockage in his small bowel which had to be surgically rectified and would never have solved itself just being left .
2. When my husband had arrived at the N&N he was fully hydrated but when he arrived at the other hospital he was totally dehydrated and with renal impairment - this happened in a week in their care!!!!!!!!
He was clearly showing all the classic symptoms of dehydration when the Dr examined him on Thursday evening he asked my husband if he was tired my husband replied yes, I also told the Dr my husband had told me he couldn't focus properly and that he felt woozy when he got out of bed and of course the plummeting blood pressure and oxygen levels and his urine was dark brown - although they may have realised it was dehydration as they did up the IV flow twice for 15 minutes.
So in truth I'm not sure he would have survived had he stayed in the care of the N&N
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Good morning
I am sorry that you have had this experience; it would be really helpful to know who you are so we can look into this with the team, with you. If you are able to contact us via PALS on 01603 289036 or via email pals@nnuh.nhs.uk we would really like to help try and resolve this.
Kindest regards
PALS Norfolk and Norwich Hospital
I was admitted via A and E.
4
Submitted by Gillian 31st August 2021
I was treated with kindness, respect and my dignity intact throughout my long stay. I received excellent care and attention on AAU and on Mattishall Ward. The staff were kind and helpful but allowed you independence if you wanted it and were then on hand with encouragement and support. We had a laugh too when I was learning new ways of doing things. The only criticism was with one care assistant who seemed to have not had the training in using certain apparatus to help her patients and consequently I was left in bed all day because of that.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Good morning
I am sorry that you have had this experience; it would be really helpful to know who you are so we can look into this with the team, with you. If you are able to contact us via PALS on 01603 289036 or via email pals@nnuh.nhs.uk we would really like to help try and resolve this.
Kindest regards
PALS Norfolk and Norwich Hospital
Very helpful
5
Submitted by Anonymous12th August 2021
Both the cancer unit and dermatology units have been very helpful. They are monitoring me frequently with their teleclinic calls and in person visits.
Reply from Norfolk and Norwich University Hospital NHS Foundation Trust (NNUH)
Thank you for your feedback. I will ensure that your positive comments are passed onto the departments.
Positive feedback makes all of the difference at the moment.
thanks.