The Norfolk and Norwich University Hospital (NNUH) carries out outpatient appointments, day procedures and inpatient admissions. Patients are predominantly from Norfolk and north Suffolk, although some patients are referred from further afield especially to access specialist services.
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2004 responses from the local community
Good support after discharge
5
Submitted by Anonymous28th February 2020
My father was getting sufficient support at home before he was admitted to hospital for a heart attack. After he was discharged for his second heart attack the care improved. It was all organised from the hospital but the people who organised it all disappeared after he went through the system - it was really weird.
Excellent! Cardiology were brilliant. They saved my life! It was wonderful - I got to watch the surgery on a screen. Coped with me well. I go regularly for check-ups still.
They're really good - a few years ago I had a really bad infection and was in hospital for 4 months. They were really good throughout, couldn't do enough for me. I was in an isolation unit and also went for aftercare too which was good. You could tell they was a wider issue of lack of staff though, but that's an NHS problem not an N&N problem
I had an appendix operation a few months ago, the doctors and nurses were nice, as well as the ward I was on. I can't remember what it was called though! I was in for 4 days in the end, it was a bit long but they wanted to monitor what was wrong with me. The food was alright too, you get a massive menu with lots of choices
I myself have leukaemia and I spend a lot of time as an impatient at N&N hospital. I have to have a lot of bone marrow biopsies and other procedures which is fabulous that they do these on the actual ward.
Previously I have had procedures done on gas and air at a different hospital and I think that gas and air would be beneficial on the cancer wards and cancer clinic at the N&N hospital for not just me but other patients too.
The support N&N gives me is amazing and they are very person centred care.
I hope that what I have mentioned gets looked into as it would improve things in the way of biopsies/procedures etc. for cancer patients. Especially since I know it has helped me when I've had it in the past during a couple of biopsies/procedures I've had at another hospital.
Submitted by Richard Cunningham West19th February 2020
I attended 3x weekly to receive phototherapy.
I found it to be very helpful and I definitely benefited from it.
The staff were very helpful and treated me with dignity and respect. I would recommend their services to anyone in need.
Dr Tsang was my first consultant, I had a brain tumour scan but was referred to Addenbrookes for my surgery. I was told on the day of the scan that it was cancerous which was good as I had no waiting around, I was phoned with the results which was nicer as I was at home and not in hospital. Dr Tsang was brilliant, when I reached 18 and went over from paediatrics to adult care he still stayed as my consultant
I fell ill away from hometown. I used the online 111 service who were fabulous. I was seen by a Nurse Practitioner at the Norwich Urgent Treatment Centre, I cannot praise her enough. She was kind, listened and thorough!
She tried to get me seen in a clinic on Monday, but they refused and told her to send me to the AMU at NNUH. I was taken there by a family member and dropped off.
I was sat waiting in a wheelchair for about 10 mins. I was then wheeled to room 7. Left there for a while and told someone would see me. The first girl that came in was called Molly, she took my obs and was very sweet.
Molly asked if I wanted any food to which I declined due to.tje nature of.my pain. Then a nurse popped her head in and said she would be my nurse and be with me shortly to take bloods. I never saw her again. She had a headscarft on but I didnt get her name. She was polite. Some time later, a blond haired nurse came and took bloods. she wasn't gentle and didn't ask if I needed anything. Just did the task and left a thing in my arm.
I needed the loo, but didn't know where it was. I have never been to the hospital before. I pressed the nurse buzzer. A while later a male dressed in a grey uniform.came in. I asked if I was allowed any pain killers as I was in severe pain. And wjere the loo was. He said my toilet was next door. He went and asked about pain killers and told me.I wasn't allowed any as I hadnt been seen by a doctor.
He was extremely patronizing and spoke to me like I was a Child. He told me to.drink water and moved the table and water close so I could reach it. He left woth a female.colleague who waited outside my room.
By this time, I had been there a good 3/4 hours and no one had checked to see if I could reach the water or help me
Eventually a doctor came and saw me. She was again short and to the point. No caring was shown.
I felt like I was intruding something and shouldent be there. Like I was wasting people's time.
I was eventually given pain killers, Gaviscon and buscopan.
They completely ignored the fact I told them I had a suspected stomach ulcer as well as abdominal pain from bowel.
My gastric pain was not investigated until.tIhe following Tuesday when I got home and saw my own GP who immediately.otdeed tests and have me appropriate medicarion
.I was told.I could leave and asked if I wanted a taxi. O called.my.husband.
I then had to call the nurse to take the needle thing from my arm. Walked out with husbands support , No one said anything.
I was in there nearly 7 hours, No one asked if I needed anything or checked I was ok. between nurse and doctor visits. People.walked past the door that was left open and stared in, until.evemtually, in pain I had to get up and close it and turn the lights off because my head was so bad.
7 hours with no pain medication.
I hope I never have to go there again.
My experience was dreadful.
Our daughter was born by Caesarean section on 07/02. From the minute we arrived at the hospital we were treated with care, consideration and kindness by every member of staff. The birth was calm and efficient, but filled with humour and a genuine desire to ensure we were fully informed and comfortable. The transition through recovery to the Blakeney ward was seamless and incredibly supportive of mother and baby to ensure feeding was successful and everyone was comfortable.
Once on the ward, the care shown by both medical staff and everyone else was impeccable. Meals were exceptional and we were never left feeling isolated or uninformed. We were able to leave for home feeling confident and reassured that all was well. As a father, I appreciated being able to stay through the night and never felt as if I was an inconvenience, but able to be involved in every aspect of our new daughter.
Everyone is superb.