Feedback Centre

Address: Woodlands House, Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU
Telephone: 01603697300
Website: www.norfolkcommunityhealthandcare.nhs.uk/

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Q.1

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Q.2

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Q.3

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Q.4

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Q.4

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Q.5

Quality of care

Staff Attitude

Staff communication with you

Waiting Time

Cleanliness

Quality of food

Q.6

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Q.7

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Q.11

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Feedback

136 responses from the local community

Waiting for an Autism assessment

1

Submitted by Feedback collected by Healthwatch Norfolk staff 28th March 2024
My son has been waiting for a neurodevelopmental (Autism) assessment for the last 3 years. We are still waiting and have not been communicated with.

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The physio I have is very good

5

Submitted by Feedback collected by Healthwatch Norfolk staff 29th February 2024
The physio I have is very good. They are excellent and knew exactly what they were doing. They also showed me what to do.

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Worked hard to get me what I needed

4

Submitted by Collected by Healthwatch Norfolk staff 1st February 2024
The team at the West Norfolk Community Neurology Service were great. I have quite a specific condition, and it can be difficult to get equipment that is just right for me. The staff took the time to find me a wheelchair that is padded and supported enough for me, they got me a king sized bed with all the padding and support that I need, and a recliner chair that can support me properly. They seem to be overworked and very busy, but they were always good at communicating with me.

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Kind and Caring

5

Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024
Hannah was kind, caring and considerate. She took time to listen and investigate my problems.

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Fantastic

5

Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024
I go to a back class physio with Claire, I go twice a week for 6 weeks and it is really helping me. Bonus Claire is great.

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Well looked after

4

Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024
I was well looked after, It was very cold on admission, food needs improvement it needs to be hotter.

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Staff care is good

4

Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024
The staff care has been good. The food sometimes can be cold, it could be improved. The staff are nice

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Excellent

5

Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024
You are treated with dignity, they are respectful, polite and you are treated as a human. They are excellent.

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Staff were considerate and caring

4

Submitted by Caroline King collected via Healthwatch Norfolk post box 10th February 2023
Staff were considerate and caring in difficult circumstances. Our family were well looked after and particular care was shown towards my sisters 14 year old daughter and making sure she was supported during her mum's final weeks.
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your feedback. NCH&C Patient Experience Team
Absolutely amazing

5

Submitted by Collected via Healthwatch Norfolk post box 10th February 2023
The service that Priscilla lodge provides to the residents and their families are absolutely amazing.
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your feedback. NCH&C Patient Experience Team

Norfolk Community Health and Care NHS Trust

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About you

Feedback

Waiting for an Autism assessment

The physio I have is very good

Worked hard to get me what I needed

Kind and Caring

Fantastic

Well looked after

Staff care is good

Excellent

Staff were considerate and caring

Reply from Norfolk Community Health and Care NHS Trust

Absolutely amazing

Reply from Norfolk Community Health and Care NHS Trust