Norfolk Community Health and Care NHS Trust

Feedback

• Volunteers on PBL have been outstanding

  5

  Submitted by Collected via Healthwatch Norfolk postbox 13th January 2023

  The volunteers on PBL have been outstanding, offering practical help (meals, drinks) to emotional support when it all gets too much. They are quietly available and sensitive to our needs, making us laugh or offering a hand to hold. Thank you.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your kind feedback. NCH&C Patient Experience Team

• Excellent

  5

  Submitted by Collected via Healthwatch Norfolk post box 12th January 2023

  Excellent staff and excellent information

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Thank you

  5

  Submitted by Collected via Healthwatch Norfolk post box 10th January 2023

  I had been suffering with my shoulder for 2-3 years, after a frozen shoulder issue. I saw Jibril in October and after just one visit with exercises given, the improvement was remarkable. This has continued to improve and he gave me more exercises today. This is the best it has been for years!! Thank you once again Jibril.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your positive feedback, I'm glad the treatment is helping your shoulder improve. NCH&C Patient Experience Team

• Husband Isolated and Ignored

  2

  Submitted by Collected via Healthwatch Norfolk post box 30th November 2022

  My husband was admitted to Beech Ward after a stroke in February 22 after having spent a few weeks at the N&N. We were assured that the therapy he had had there would continue at Beech, in fact it would be better and more constant.. That has not been the case. The first week seemed to start well enough but after he suffered a short infection of shingles he was moved to a single ward and everything seemed to stop. He was moved from single ward to single ward where it seemed no therapists were allowed to visit! In all those months during afternoon visits I have seen very little - although after a battle I did manage to get him moved back to a 4 bed ward. He has been isolated and ignored for too long. Therapy appears to be only for a chosen few.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback and I\'m sorry to hear of your concerns. If you wish us to look into this for you, please email complaints@nchc.nhs.uk with all of your husband's details, and we can investigate this for you. NCH&C Patient Experience Team

• Still trying to resolve problem

  4

  Submitted by Collected via Healthwatch Norfolk post box 13th October 2022

  They are still trying to resolve my foot problem with inserts, not given up yet.

• Reply from Norfolk Community Health and Care NHS Trust

  Hi, I\'m sorry to hear that you are having a problem with inserts. If you contacts PALS@nchc.nhs.uk we will try to help resolve this for you. Patient Safety and Experience Team

• Convenient Car Park

  5

  Submitted by Collected via Healthwatch Norfolk post box 13th October 2022

  The Car park is much better and convenient then the N&N

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. Patient Safety and Experience Team

• Can't fault them

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2022

  I have been coming to the leg ulcer clinic for 4 weeks now, I was being seen at my GP but my leg got worse so I needed the specialist leg ulcer nurses. I have been coming here (Diss Health Centre) for 4 weeks now and they are just wonderful I want to keep coming and seeing them and my leg has started to get better now.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your positive feedback. NCH&C Patient Experience Team

• More volunteers

  5

  Submitted by Collected via Healthwatch Norfolk Postbox 6th October 2022

  More volunteers would be good as the one who was in today was very helpful and very efficient in her role.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Very Good

  4

  Submitted by Jill Bignellin collected via Healthwatch Norfolk post box 6th October 2022

  Nothing needs to be improved- it was very good

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• All good

  4

  Submitted by Peter Landrum collected via Healthwatch Norfolk post box 6th October 2022

  All good: Parking, Staff attitude. A bit of a wait

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team