Norfolk Community Health and Care NHS Trust

Feedback

• Convenient Car Park

  5

  Submitted by Collected via Healthwatch Norfolk post box 13th October 2022

  The Car park is much better and convenient then the N&N

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. Patient Safety and Experience Team

• Can't fault them

  5

  Submitted by collected by Healthwatch Norfolk staff 7th October 2022

  I have been coming to the leg ulcer clinic for 4 weeks now, I was being seen at my GP but my leg got worse so I needed the specialist leg ulcer nurses. I have been coming here (Diss Health Centre) for 4 weeks now and they are just wonderful I want to keep coming and seeing them and my leg has started to get better now.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your positive feedback. NCH&C Patient Experience Team

• More volunteers

  5

  Submitted by Collected via Healthwatch Norfolk Postbox 6th October 2022

  More volunteers would be good as the one who was in today was very helpful and very efficient in her role.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Very Good

  4

  Submitted by Jill Bignellin collected via Healthwatch Norfolk post box 6th October 2022

  Nothing needs to be improved- it was very good

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• All good

  4

  Submitted by Peter Landrum collected via Healthwatch Norfolk post box 6th October 2022

  All good: Parking, Staff attitude. A bit of a wait

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Absolutely no problems

  5

  Submitted by Collected via Healthwatch Norfolk post box 6th October 2022

  Free parking!! Outpatients follow-up. AHP Partnership-Orthopaedics. Absolutely no problems.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Very impressed with my treatment

  5

  Submitted by Collected via Healthwatch Norfolk post box 6th October 2022

  I was very impressed with my treatment. Sarah talked me through the procedure and carried it out swiftly and efficiently. Very pleased.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your positive feedback. NCH&C Patient Experience Team

• All great

  5

  Submitted by Mark Reid collected via Healthwatch Norfolk post box 6th October 2022

  All great, thanks

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Which waiting area to go to

  4

  Submitted by Collected via Healthwatch Norfolk post box 6th October 2022

  More information as to which waiting area to go to

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. If you would like to contact us directly to tell us which team your appointment was with, we can contact them to ensure they provide more details in future. Please email PALS@nchc.nhs.uk NCH&C Patient Experience Team

• Care received from clinician was exemplary

  4

  Submitted by Collected via Healthwatch Norfolk post box 6th October 2022

  The analysis, advice and care received from the clinician was exemplary- thank you. Unfortunately, the arrival and processing were marred by an unnecessarily aggressive attitude which was not helped by the staff member not knowing the location of the department and then sending me to the wrong venue where I waited until someone realised I should not be there. This had nothing to do with the clinician. Chair arms in the examination room were sticky.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. I'm sorry that not all of your visit went smoothly. If you wanted us to follow up on any of your comments, please contact us directly with the details at PALS@nchc.nhs.uk NCH&C Patient Experience Team