Norfolk Community Health and Care NHS Trust

Feedback

• there was very good

  5

  Submitted by Anonymous 17th May 2022

  There have helped me a lot

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your kind feedback. Patient Safety and Experience Team

• ASD diagnosis

  1

  Submitted by Anonymous 22nd April 2022

  I was referred for an ASD diagnosis in August 2019. I had my first part of the ADOS assessment in January 2020, since the pandemic hit I’ve received no updates and had very little communication from the service providers. It’s making me really distressed and I feel like I can’t move on with my life until I have this assessment.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback and I\'m sorry to hear that you have had little communication or updates from the service. Please make direct contact with the Trust, with your details, so that we can investigate this for you. Please email complaints@nchc.nhs.uk and we will ensure that you receive a response. Kind regards Patient Safety and Experience Team

• MS Nurse is brilliant

  5

  Submitted by Collected at Healthwatch Norfolk event 22nd February 2022

  My MS nurse is brilliant. She's a wonderful lady. Been doing telephone called during COVID and it didn't matter how long you were on the phone. She listened. No "I've got to go now". It was very good. They're back to visiting me now and I've been able to request on specific nurse who I prefer. She's got a bit more time and patience to listen which is what I need. She's a lovely lady.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you so much for your kind feedback, the team always appreciate it, thank you for taking the time to post this. NCH&C Patient Safety and Experience Team

• Hardly Seamless or Integrated Care

  3

  Submitted by Anonymous 4th November 2021

  Firstly, actual personalities, GP, DN's, Admin staff are approachable friendly and appear committed to a concept of care at home. Grateful to receive a GP Home Visit to my 97 year old Mum who has remained amazingly at home with little support until a recent serious and thought to be grave setback. GP visited made a decision was kind but which left family perplexed and who Thankfully challenged choice of medication management. Promptly, DN called re implementing said challenged medication and explained that if an emergency she would be coming from Great Yarmouth some 44 miles away for out of hours. Next Day, local DN visited, kindly and informative, advised re availability and telephone numbers for contact. No response to message left next day and CHC assessment not offered although Norfolk Social Services saying it should be done. GP says they do not complete so back to DN who a week later does complete. Medication left at Pharmacists to be given 'As Directed' ( no directions having been given. On day of emergency meds needed, no DN locally due to 'Away Day' and after two frantic requests just within their 2 Hour(!) response time 2 kindly DNs arrive from Dereham some 15 miles away, they do not know case and do not understand medication, agree I query with Pharmacy or GP. Despite appearance of patient, do not check on patient physical comfort in bed , nor offer mouth care pack etc. ASS still want CHC completed before committing to care package but did increase for urgent care and support to family who were providing 24 hour support. Norfolk NHS sent a box of inco pads, helpful OT sent equipment promptly. It took two call and two visits for me to obtain essential repeat meds. Providing holistic services requires a multi agency 'joined up' response, carers or patients cannot be calling across a list of contacts or waiting in call queues at urgent times. Local services need to be local to the people they seek to serve and despite what I have read about Norfolk CH, I am not witnessing it.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for taking the time to provide your comments. If you would like us to look into this further for you, please contact complaints@nchc.nhs.uk with details of your Mum\'s name and date of birth, and we can arrange for your concerns to be investigated. Patient Safety and Experience Team

• You cant get Treatment Anymore!

  1

  Submitted by colin flowerday 16th March 2021

  i had Physio and Motomed treatment at Kelling Hospital but thats no more the Treatment you could get had steadily decilned to a point where its not available its really bad i need help to walk and Motomed treatment but the service is so bad you cry in pain and they do nothing completely useless!

  
  
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• Physio treatment

  1

  Submitted by Anonymous 8th September 2020

  I was referred by my GP for physio, the referral took 6 months to come through and I had to go to both Kelling and Sheringham surgeries for treatment - I live in Fakenham. They didn't tell me there would be such a long wait. I still have problems but the referral time is so lengthy it's not worth trying again.

  
  
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• Epilepsy service

  5

  Submitted by Anonymous 24th March 2020

  The epilepsy service is really good and very understanding with communication difficulties. The staff are very accommodating and helpful.

  
  
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• 3 year wait

  1

  Submitted by Anonymous 23rd March 2020

  My child is being cared for by the developmental service. I keep getting told to do parenting courses and if you try to get on one you can't because they are full. My child is now self harming as well and I have been waiting 3 years to get some sort of autism diagnosis and help.

  
  
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• Don't tell young carers any information

  2

  Submitted by Anonymous 12th March 2020

  A young carer has told us about the starfish team who look after the people you care for but how they don't get the carer involved. That a lot of teams involve parents but never talked to the young carer. They could hear them saying ‘so your daughter’s a young carer’ but they weren’t talking to her. They talked about her but never talked to her. She told us that she just wanted health professionals to actually explain things to her because she's involved too. That she knows that her sister has seizures so give her the information. She wants to be involved and she cares for her sister just as much as her parents do.

  
  
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• Continence Assessment

  3

  Submitted by Anonymous 28th February 2020

  I have been referred by my GP for an adult continence assessment following my relocation to West Norfolk. In the area I have moved from I received continence products free of charge and delivered to my home address. This care can not be transferred and I have to have a new assessment however there is an 8 week wait for the assessment. I am having to buy my own products and it is causing me a real financial hardship.

  
  
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