Submitted by Collected via Healthwatch Norfolk post box10th February 2023
Very caring and peaceful environment. Staff very friendly. Patient seemed well looked after.
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your feedback.
NCH&C Patient Experience Team
Volunteers are essential to the service
4
Submitted by Clare Tuner Collected via Healthwatch Norfolk post box26th January 2023
Staff were relaxed in our last few days with our family member. We had close family from afar spending long periods of time in the coffee area and rotating to spend time with him. Some staff took plenty of initiative, others were rude/policy driven.
Volunteers are essential to this service and make you feel very welcome. They would be good to share concerns with. No one wants to cause a problem for their loved one so some things are left unaddressed whilst your waiting for death.
What could be improved? Thinking about the patients ability. He had loss the use of his right side. His bed was pushed over to the left leaving very little room to sit with him and feel his hand responses. The table for the first 24 hours with drinks ect. was on the left! He could never reach it.
All family, not just spouse should be able to sit and drink a tea at his bedside especially in the last 48 hours. I missed his last breath as I went to Nero because we couldn't bring a hot drink from the coffee shop to his bed. It was early morning and -5ยบ!
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your feedback.
NCH&C Patient Experience Team
the nurses and staff are always very friendly
5
Submitted by Collected via Healthwatch Norfolk postbox26th January 2023
The nurses and staff are always very friendly, and do their upmost to make everyone feel as comfortable as they can
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your positive feedback.
NCH&C Patient Experience Team
Perfect
5
Submitted by Collected via Healthwatch Norfolk post box24th January 2023
Everything was perfect. Lovely people
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your positive feedback.
NCH&C Patient Experience Team
Very friendly staff
5
Submitted by Collected via Healthwatch Norfolk post box24th January 2023
Very friendly staff, had a mental health staff member on site as well which I think is very useful for people
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your positive feedback.
NCH&C Patient Experience Team
Feel respected
5
Submitted by Collected via Healthwatch Norfolk post box24th January 2023
I am made to feel respected and that my wellbeing is important to everyone. All nurses, doctors and volunteers are extremely kind and caring.
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your positive feedback.
NCHC&C Patient Experience Team
Quieter than the NNUH wards
3
Submitted by Collected via Healthwatch Norfolk post box24th January 2023
It's a nice quieter place to be then the NNUH wards
The staff and volunteers are very friendly.
Doctors visit daily and give more time than the NNUH
Food is good on the whole and always sent out at good times with efficacy.
This current ominously is pain specialist, much more emphasis is put on pain relief than other places I have been to.
I was told to come here by NNUH for the better pain management and better psychology as in NNUH I was not getting enough-I have terminal spine cancer at 40 years old.
During my time here I've been in a wheelchair 3 times in 3 weeks.
I like to have curtains around my bed for my own privacy I suffer from migraines because of this I've felt penalised because I'm different, or feel like I'm up to something.
At 40 the food portion size is not adequate for me, I could see it if I was a 70 year old man but since I'm not I've been buying food to make it up. Only recently was I made aware that I can ask for more food but was not made aware.
I feel just because I'm 40 and not 70 treatment shouldn't be difficult
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your feedback. If you want us to look into anything further for you, please contact PALS@nchc.nhs.uk
NCH&C Patient Experience Team
Care from HCA, Nurses and Doctors outstanding
3
Submitted by Lesley Matthews16th January 2023
My care from HCAs, Nurses and Doctors has been outstanding. All the work that I've seen from the domestic team has also been very thorough and as far as I can see they do an excellent job. My biggest concern is the lack of personnel on the ground at times. This can lead to having to wait at times for essential pain relief etc.
The main complaint that I have is the very poor quality of the food. We are told that it travels from another country so no surprise that we struggle to enjoy it. We all agree that food should be a major ingredient in the recovery of patients. I assure you I am not exaggerating.
This hospice is a peaceful and caring place. Patients should look forward to mealtimes and it certainly isn't the case at the moment.
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your feedback. If you would like us to comment further about the food, please contact PALS@nchc.nhs.uk giving details of which hospital you are at, and we will look into this for you.
NCH&C Patient Experience Team
I am very scared
5
Submitted by W Aves via the Healthwatch Norfolk Postbox16th January 2023
Very disgruntled at having to be on the same ward or hospital as people with covid. There still should be wards set aside for these people away from the clear people to help top the spread. My wife will no longer visit me so until I am better or live through this I shall not see my spouse or daughter if ever again. I am very very scared
Reply from Norfolk Community Health and Care NHS Trust
I'm sorry to hear of your concerns. If you would like us to look into this further for you, please email complaints@nchc.nhs.uk, giving further details of your name and which ward you are on, and we will investigate this for you.
NCH&C Patient Experience Team
Treated with the utmost dignity
5
Submitted by Collected via Healthwatch Norfolk postbox13th January 2023
I have been treated with the utmost dignity which is so important when you are ill
Reply from Norfolk Community Health and Care NHS Trust
Thank you for your kind feedback.
NCH&C Patient Experience Team