Norfolk Community Health and Care NHS Trust

Feedback

• Excellent

  5

  Submitted by Collected via Healthwatch Norfolk post box 27th September 2022

  I have always found my visits to the 'West Norwich' excellent.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Friendly and helpful

  4

  Submitted by Collected via Healthwatch Norfolk post box 27th September 2022

  Facility clean, seen on time. Staff polite, friendly and helpful.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• No issues

  4

  Submitted by Collected via Healthwatch Norfolk post box 27th September 2022

  Good! No issues

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Clearer signs for parking

  3

  Submitted by Lisa Magon collected via Healthwatch Norfolk post box 27th September 2022

  Clearer signs for parking would be helpful.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. I will share this with our Estates team. NCH&C Patient Experience Team

• Excellent

  5

  Submitted by David Skinnon-Collected via Healthwatch Norfolk post box 27th September 2022

  Excellent cannot thank you all enough.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your positive feedback. NCHC Patient Safety and Experience Team

• A warm welcome and big smile!

  5

  Submitted by Collected via Healthwatch Norfolk post box 27th September 2022

  I have visited this hospital before and I have always had a great experience. Staff attitude and communication have been always excellent. Today I've received a warm welcome and big smile!

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your positive feedback. Patient Safety and Experience Team

• Very professional

  5

  Submitted by Collected via Healthwatch Norfolk post box 27th September 2022

  Very professional

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you

• Happy and friendly

  5

  Submitted by N Gormaby collected via Healthwatch Norfolk post box 27th September 2022

  I saw a lady called Hayley. She was happy and friendly discussing what can be a sensitive subject.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your kind feedback. Patient Safety and Experience Team

• Always made to feel welcome

  5

  Submitted by Stuart Tigor collected via Healthwatch Norfolk post box 27th September 2022

  Always made to feel welcome and comfortable. I cannot fault the treatment I received

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your kind feedback. Patient Safety and Experience Team

• Thank you

  5

  Submitted by Jean Robertson collected via Healthwatch Norfolk post box 27th September 2022

  Couldn't be improved. Very caring friendly, all explained exceptional. Thank you.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your positive feedback. NCHC Patient Safety and Experience Team