Norfolk Community Health and Care NHS Trust

Feedback

• Waiting for an Autism assessment

  1

  Submitted by Feedback collected by Healthwatch Norfolk staff 28th March 2024

  My son has been waiting for a neurodevelopmental (Autism) assessment for the last 3 years. We are still waiting and have not been communicated with.

• Reply from Norfolk Community Health and Care NHS Trust

  I am so sorry to hear that your son is still waiting to be seen. I would be grateful if you could contact the patient experience team using the following email patientexperience@nchc.nhs.uk. This will enable us to look further into this matter.

• The physio I have is very good

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 29th February 2024

  The physio I have is very good. They are excellent and knew exactly what they were doing. They also showed me what to do.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Worked hard to get me what I needed

  4

  Submitted by Collected by Healthwatch Norfolk staff 1st February 2024

  The team at the West Norfolk Community Neurology Service were great. I have quite a specific condition, and it can be difficult to get equipment that is just right for me. The staff took the time to find me a wheelchair that is padded and supported enough for me, they got me a king sized bed with all the padding and support that I need, and a recliner chair that can support me properly. They seem to be overworked and very busy, but they were always good at communicating with me.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Kind and Caring

  5

  Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024

  Hannah was kind, caring and considerate. She took time to listen and investigate my problems.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Fantastic

  5

  Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024

  I go to a back class physio with Claire, I go twice a week for 6 weeks and it is really helping me. Bonus Claire is great.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Well looked after

  4

  Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024

  I was well looked after, It was very cold on admission, food needs improvement it needs to be hotter.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. If you would like us to comment further about the food, please contact PALS@nchc.nhs.uk giving details of which hospital you stayed at, and we will look into this for you. NCH&C Patient Experience Team

• Staff care is good

  4

  Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024

  The staff care has been good. The food sometimes can be cold, it could be improved. The staff are nice

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. If you would like us to comment further about the food, please contact PALS@nchc.nhs.uk giving details of which hospital you stayed at, and we will look into this for you. NCH&C Patient Experience Team

• Excellent

  5

  Submitted by Collected via Healthwatch Norfolk post Box 30th January 2024

  You are treated with dignity, they are respectful, polite and you are treated as a human. They are excellent.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Staff were considerate and caring

  4

  Submitted by Caroline King collected via Healthwatch Norfolk post box 10th February 2023

  Staff were considerate and caring in difficult circumstances. Our family were well looked after and particular care was shown towards my sisters 14 year old daughter and making sure she was supported during her mum's final weeks.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team

• Absolutely amazing

  5

  Submitted by Collected via Healthwatch Norfolk post box 10th February 2023

  The service that Priscilla lodge provides to the residents and their families are absolutely amazing.

• Reply from Norfolk Community Health and Care NHS Trust

  Thank you for your feedback. NCH&C Patient Experience Team