Norwich Community Hospital

Feedback

• They look after me

  5

  Submitted by collected by Healthwatch Norfolk staff 6th January 2025

  I go regular for my feet and they look after me.

  
  
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• Treated me well

  5

  Submitted by Collected by Healthwatch Norfolk engagement team 5th April 2024

  I've got problems with my toes and they're doing everything they can to help. My appointment was a little bit late but they treated me well.

• Reply from Norwich Community Hospital

  Thank you for your feedback. NCH&C Patient Experience Team

• Good and straight forward

  5

  Submitted by Collected by Healthwatch Norfolk staff 6th March 2024

  It's very easy to park, although the price is a bit much for the short time I was here. My appointment was all as scheduled. The staff are all nice, friendly, and cheerful. First class service! Communication from my doctors has all been good and straight forward, the appointment was all straight forward too.

• Reply from Norwich Community Hospital

  Thank you for your feedback. NCH&C Patient Experience Team

• First time here was wonderful

  4

  Submitted by Collected by Healthwatch Norfolk staff 6th March 2024

  When we arrived there was a lady sat in the reception who stood up, but we weren't sure who she was. She told us where to go but don't think she really explained it properly. We tried to follow the directions but there were some confusing signs. I just think that it could have been explained better. Our experience in paediatrics was wonderful! The receptionist in there was lovely, it's our first time coming here and as a whole it was just wonderful. The appointment was all booked over the phone. I had to ring ahead to let them know we were running late, and I think that was all handled really well.

• Reply from Norwich Community Hospital

  Thank you for your feedback. NCH&C Patient Experience Team

• No improvements that I can think of

  5

  Submitted by Collected by Healthwatch Norfolk staff 6th March 2024

  Everyone here is pleasant and very helpful. They explained things properly to me and in a way that I can understand. The staff are very sympathetic/empathetic and I feel they are actually doing something to help me. The communication with the hospital has been excellent. I think it is great that there is always someone to greet you and see you out. There are no improvements needed that I can think of, though a cup of tea would be nice!

• Reply from Norwich Community Hospital

  Thank you for your positive feedback. NCH&C Patient Experience Team

• Professional and friendly

  5

  Submitted by Collected via Healthwatch Norfolk post box 6th November 2023

  Professional and friendly. Very helpful clinician. Welcoming service.

  
  
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• Most impressed

  5

  Submitted by Collected via Healthwatch Norfolk post box 6th November 2023

  Working as a volunteer for Elite care co Cromer, I have brought a lady and her husband to orange department. They come from West Runton. The reception staff are very helpful, the café and shop staff also friendly and helpful. 1st time I have visited this hospital and I was most impressed with the general attitude of all staff and the cleanliness.

  
  
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• All very good

  5

  Submitted by Collected via Healthwatch Norfolk post box 6th November 2023

  Had a blood test and all very good

  
  
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• Totally pleasant experience

  5

  Submitted by Collected via Healthwatch Norfolk post box 6th November 2023

  Totally pleasant experience, meet and greet excellent. Very happy with service.

  
  
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• Excellent Care

  5

  Submitted by Collected via Healthwatch Norfolk post box 6th November 2023

  Excellent care and service. Very professional and friendly

  
  
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