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Old Catton Medical Practice

Address: 55 Lodge Lane, Old Catton, Norwich, NR6 7HQ
Telephone: 01603415519
Website: www.oldcattonsurgery.nhs.uk

Feedback

  • Reply from Old Catton Medical Practice

    Good afternoon, Thank you so much for taking the time to provide feedback via Healthwatch, which we will of course share with the staff identified. The reception team often go beyond their duty to help resolve patient problems and get the answers patients need to their problem, so its really lovely to hear that your experience mirrors this. Our Health Care Assistant appointments are usually available to book at least 4 weeks in advance, but these can get booked quite quickly. We have recently trained two other members of staff to take blood samples and hope this will increase our capacity for phlebotomy. With regards to the sad departure of Dr Anttila, we had previously appointed 2 new salaried GP's (Dr Adebayo and Dr Oyelola) who will each be taking on a partnership role and have their own patient lists, as well as this we will be having an additional salaried GP joining us in September. Once we are settled with all the changes we will inform those who were previously registered under Dr Anttila of their new named GP. I hope this answers all of your questions, but please do get in touch if you would like any further information. Thank you again and best wishes Christina | Assistant Practice Manager

  • Reply from Old Catton Medical Practice

    Hi Carol, Thank you for the positive feedback which we will share with Charlotte. We too think she is a real asset and hope to be seeing more of her at the Practice in the future. Her role (Physician Associate) is very new to General Practice. She is very highly skilled and has a great knowledge base! Thank you again and best wishes Christina

  • Reply from Old Catton Medical Practice

    Thank you Dorothy for the lovely feedback! It is so helpful for us to receive this as it helps us to understand how patients are receiving the service and where we can make tweaks to make it more accessible. Using the website for patients to communicate through has been a real highlight for us as its so much more efficient for patients and staff. Thank you again and best wishes, Christina

  • Reply from Old Catton Medical Practice

    Thank you for taking the time to provide a response, which we appreciate!

  • Reply from Old Catton Medical Practice

    Hi Katherine, Thank you so much for taking the time to provide positive feedback about the service you have received. This is invaluable in helping us to understand how the service we offer is being received by our patients. We have shared your comments with the individuals identified and with the wider organisation, which have been very warmly and gratefully received. Again, thank you. Christina Easter | Assistant Practice Manager

  • Reply from Old Catton Medical Practice

    Good afternoon, Thank you for taking the time to provide a review about our services, it really is valued and appreciated! Any feedback we receive is shared across the organisation and this helps us to identify any learning points as well as giving us the opportunity to commend good work from our hard working employees. This also gives us the opportunity to reply to patients with (what we hope will be) helpful information. There are several ways to access our service, including; - our website https://www.oldcattonsurgery.nhs.uk/digitalpractice/consulting-room/ Requests for appointments and any other enquiries can be submitted via our website, which you do not need a log-in for. You can also submit attachments, including photos, if you think this would be helpful to your enquiry. - by telephone 01603 415519 You will be given multiple options to choose from. - by coming to the practice If you would like to speak to someone more discreetly please inform the receptionist who can arrange for a private room to listen to any information you are happy to share or if preferred we can provide you with paper and a pen to write the information down. All requests for appointments are put on our triage list which is assessed by either the Practice Nurse or the Duty GP, depending on who is most appropriate. However, we do ask our reception team to take as much information as possible prior to placing the request on the triage list. Please be assured that any decisions taken and assessments made are done so by a Health Care Professional. Please do not hesitate to contact the practice if there is any further information you need or if you have any concerns. Thank you again! Best wishes Christina Easter | Assistant Practice Manager

  • Reply from Old Catton Medical Practice

    Good afternoon, Thank you for the feedback you have provided, which has been shared with the rest of the organisation. We really like the online forms too, as it allows patients to give lots of information and specify what kind of help they are looking for. There are lots of other forms on the website, which allows patients to submit key information (anything from blood pressure readings through to medication requests) without needing a username and password to log-in! We also welcome communication by whichever means suits the patient; whether that\'s via e-mail, face to face or the telephone, but would probably draw the line at pigeon mail or smoke signals! Many thanks again. Best wishes Christina Easter | Assistant Practice Manager

  • Reply from Old Catton Medical Practice

    Hi Sarah, Thank you so much for providing a review of the all round service you have received. Its really important for us to receive and share this recognition with our colleagues who, as you say, work hard and long hours! We try to be accommodating where possible, to limit the number of trips you need to take to the Practice as well as other health care organisations - we appreciate it can be hard to fit appointments in around every day life! If there is anything further we can help you with please don\'t hesitate to contact us. Many thanks and best wishes Christina Easter | Assistant Practice Manager

  • Reply from Old Catton Medical Practice

    Thank you so much for taking the time to review the Practice, which has kindly been shared with us by Healthwatch Norfolk, and has in turn been shared with our Practice Team. We appreciate all feedback, which helps us to understand how our services are being received by patients and where we may need to enhance or change the way we do things. Thank you again and best wishes Christina Easter | Assistant Practice Manager

  • Reply from Old Catton Medical Practice

    Thank you for taking the time to provide such positive feedback which has been shared with the wider Practice team. We appreciate all comments and will always consider these when changing and shaping services. Thanks again and best wishes Christina Easter | Assistant Practice Manager