Paston Surgery

Feedback

• Staff are awful

  1

  Submitted by Anonymous 23rd August 2024

  Medial.practioners at this surgery fail to diagnose you. The reception staff are rude. They are happy to leave you without important medication.

• Reply from Paston Surgery

  To ANONYMOUS - We are very sorry to read your comments. All of our staff are here to do their very best to help patients, diagnose their problems and treat them. Important medication is never withheld. Please contact us at the Practice and we will be very pleased to look into what you feel went wrong. For ease, please use our webform https://www.pastonsurgery.nhs.uk/navigator/feedback/ We look forward to hearing from you.

• They're pretty good

  4

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  It's alright. They're efficient. They see you on time. They're pretty good.

  
  
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• Absolutely excellent

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  Excellent, absolutely excellent. I had an issue over the weekend and they got me in on the Monday. Very professional. I've had follow up tests. I can't fault the service at all. The staff are lovely. The receptionists are helpful. I can't think of anything to improve. The longest bit was getting through on the phone but that's just how it is; you expect that. I've never had a problem here.

  
  
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• I've been dealt with very quickly

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  Very good; the service I've had. I can't complain. I've been dealt with very quickly. We've been very lucky really.

  
  
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• Very good

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  Very good. I had a phone call and half an hour later I was in. Any other thing I need to talk about with them, I can email them.

  
  
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• I feel I'm well cared for

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  They're very good actually. The professionalism of the doctors and nurses! I feel I'm well cared for. I get text messages with reminders. Parking can be a bit stressful at times.

  
  
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• I get seen

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  I get seen alright. I was a bit late this morning but they saw me alright. I only go for my bloods.

  
  
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• I do struggle with accessibility

  1

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  I do struggle with accessibility to the building. The front door isn't automatic and neither is the next one. I have to rely on others to help me open the doors. The surfaces outside are very uneven.

• Reply from Paston Surgery

  Thank you for your comments and we are very sorry to hear of your struggles. We are aware of the issues you raise and have looked at making improvements. Unfortunately, the cost of doing so has so far been prohibitive. However, these changes will remain a high priority as soon as any funding becomes available we will be very pleased to revisit them.

• This surgery is the best surgery around

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  This surgery is the best surgery around. They're very professional and friendly. The doctors are very good. Very thoughtful. They follow up things quickly. It's brilliant, from the receptionists to the doctors. I won't go anywhere else.

  
  
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• They're all excellent

  4

  Submitted by Healthwatch Norfolk staff on behalf of person 21st August 2024

  They're very good. They always look after me. It's the personal care. They think of you as a whole person rather than the individual things that are wrong. I can usually get an appointment when I need one. They're all excellent; the girls on reception, the dispensary. There is no improvement that I can think of.

  
  
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