Plowright Medical Centre

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• Unable to move unaided ,you won’t come to me

  3

  Submitted by Anonymous 30th January 2021

  I have lung fibrosis ,Addison disease ,diabetes.I can not move unaided my lower legs are swollen to the size of my thighs and no one will do home visit I am and have been shielding since March 2020 I am contacting nhs England to make formal representation and complaint . You have one nurse who is fantastic along with dr Richardson and one nurse who is quite rude and unpleasant .

  
  
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• Requests ignored and discussion refused

  1

  Submitted by Julie kennealy 23rd November 2020

  I used online prescription service , my HRT prescription was changed to a different drug . It doesn’t work for me at all. I used the online service , twice raising this matter in the comments box . Asking not to be given the HRT as it didn’t work . Request ignored twice . Same drug issues and an email message sent to me refusing to give me any HRT as it had been prescribed for 3 months . No discussion. No response to my comment. And , when I rang to raise this with the practice manager I was told to use this service as they were too busy to talk to me . And you would investigate . I’m quite shocked .

  
  
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• Red Tag Item, Misinformation. Postcode!

  1

  Submitted by Alan Keeble 7th September 2020

  New to the area I ordered my repeat prescription on August 14th, allowing plenty of time to get. On 21st August my mother collected my prescription but one item out of stock and she was told to contact them on Monday 24th August. On 24th August we was told that they are having problems getting hold of my medication and suggested I contact different local pharmacy’s. Which I did & discovered out of stock until December! I informed Plowright medical centre of this problem and left a message for my endocrine nurse at Addenbrookes hospital. Between 24th August and 4th September, I had many conversations with Plowright Dispensary, Endocrine nurse at Addenbrookes Hospital and eventually a doctor. He didn’t seem to know or have any information but eventually it came out that my medication and the alternative suggested by my endocrine nurse was also a Red Tag item. First it had been mentioned that they are unable to prescribe because of its cost. I was told they had contacted hospital and they was sending me a prescription or the medication. However, talking to Endocrine nurse on 4th September, she did not seem know anything about this and could not understand the issue. 7th September I have left messages at Addenbrookes hospital for endocrine nurse, assistant explaining situation and spoken to Plowright Pharmacy who tells me 100% they can not prescribe because of cost and I need to speck to the hospital to obtain. I have been on this medication most of my life, never had any problem like this. At the start, if Plowright had told me they are not able to prescribe then I could of sorted with hospital much earlier. But instead I’ve been made to call around, email, message, and just gone around in circles. Plowright tell me they have spoken to Addenbrookes hospital but when I speak to hospital they do not know anything about. I have now run out and I still have no answers, Plowright washed their hands of issue as they just can’t give it to me. So left for me to try and sort out. Having been put on this medication after a Pituitary Tumour age 6-7 and then back on in adult hood as discovered it improves wellbeing in adults. I can not believe how little care or concern there is for patients and medication that they are on for life. To be denied because of Postcode. It’s disgusting.

• Reply from Plowright Medical Centre

  I am very sorry to hear that you have been unsatisfied with the service you have received from the Plowright Medical Centre. We take all complaints, issues and feedback seriously and aim to learn from them. Had this been bought to my attention by way of an official complaint, I would have been more than happy to investigate, explain the situation and/or address your concerns. I am sorry that we have not been given the opportunity to respond directly. If you would like me to look into this for you further then please contact me through our website. www.plowrightmedicalcentre.co.uk. Further details can also be found on here about how to raise a complaint.

• Emergency appointments

  5

  Submitted by Anonymous 13th August 2019

  Whenever I need to ring for an emergency appointment for either myself or my husband (who has suffered numerous strokes) we can always get an appointment to see a doctor.

  
  
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• Very good care

  5

  Submitted by Anonymous 21st May 2019

  I receive very good care at this practice and I do not have a problem getting an appointment. The staff are all pleasant and I like the fact it has a dispensary too.

  
  
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• They don't do anything

  2

  Submitted by Anonymous 14th February 2019

  They don't do anything. My boy was really ill but we had to rush in to the emergency department at the hospital instead.

  
  
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• They understand my fear of needles

  5

  Submitted by Anonymous 31st January 2019

  Totally fine here, they understand my conditions and that I'm scared of needles.

  
  
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• Nurse is lovely

  4

  Submitted by Anonymous 30th April 2018

  Both my girls go here and they have always been brilliant. If we need to see them we can usually get same day. Really good on injections, it's not easy with small kids but the nurse is lovely.

  
  
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• Staff always helpful

  5

  Submitted by Anonymous 25th April 2018

  I have found it is a one month wait for routine appointments but if it's urgent you can get in. The staff are always very helpful. I find it useful to be able to book stuff online.

  
  
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• Dispensary

  4

  Submitted by Anonymous 30th January 2018

  This surgery has a dispensary inside the practice which is very good.

  
  
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