I’ve just gone into a whole world of pain trying to find how to contact the surgery via the web , I tried signing up for the new patches service but it doesn’t work . I then tried to find the email contact for the surgery - not able to use either so I resorted to calling to resolve my query - I’ve had to book an appointment to answer a 30 second query that could easily be dealt with by a receptionist
I’ve visited the surgery a couple of times and found everyone wonderful so no problems at all just the lack of ease of use in communications
I’ve just had a telephone appointment with a doctor and I have been left in tears, he was rude, didn’t listen to me or my concerns, removed 2 of my pain medication and hasn’t given me anything else so I’m going to be in agony, he judged me about my age, pain doesn’t discriminate it happens at whatever age and I should be listened to and helped by my GP surgery, I am still recovering from major surgery and I also have chronic inflammation from my health condition that I have which will give me extra pain and I now have a joint problem and I haven’t been helped I’ve been made to feel worthless and not know what to do next because I am so upset I’ve been belittled and made to feel like I’m not important and my pain can’t be bad because I’m 27 years old, I have never been spoken to by a doctor like that before to the point of making me cry and I’m now stuck not knowing what to do!
I managed to get an appointment for something that probably isn’t urgent with an appropriate doctor in less than a week. I do wonder about the 6 contacts with admin that preceded though.
Since my son was born in June I have been in countless times to the GP as I had a suspicion he has a dairy allergy. 4 times on separate occasions I was told that I am over thinking (because of my mental health issues) and that I’m being dramatic and to just feed him an oz less. 4 times!! I asked what would happen when my son still cries in pain then what he said be a mother and console him. My 5th visit I requested a different doctor and they were ready to fob me off with feed him less again but I kicked off this time and said they’re basically telling me to neglect my child and making my mental health issues the reasons for me to be in nearly weekly to have him seen. They’ve advised me to try lactose free formula but still refusing to refer me to hospital to see the dietician. My Health visitor has also requested they refer him but they’ve ignored her emails and calls. To say I’m beyond annoyed is an understatement and when I’ve complained about the service I’ve received nothing ever gets done about it. People wonder why nobody trusts the NHS no more this is a prime example why!
When you have an very ill child, and contact triage at 9am, you expect to be able to get medical help that day. Not get a phone call mid afternoon to say that they are too busy to even provide a call by a clinician, let alone a face to face appointment. I am now faced with having to go through hours of waiting via 111 or indeed go to A&E.
Dangerous reception team, that do not listen and to hell bent on saying there not an emergency service!! No your not but while you are open you have a duty doctor to assess urgent needs of patients. Not send them to clog a/e up or call 111 when you are open and only to be referred back to you, telling a disabled person with learning disabilities to go walk in centre or just no we are full in a very rude unhelpful way is disgusting. I work for the NHS and triage patients! If someone came to me with those symptoms, they would have been assessed by the duty doctor!! Not the rude person on the phone who did not listen . What's happened to your duty of care to patients??
Rang to speak to GP about a few things I was concerned about with my son. Asked to be seen but was told they weren’t concerned and he didn’t need to be seen. I am not happy with this as I have rung a few times regarding the same thing and have been told I do not need my son seeing.
Then I asked about being referred to the Dietician for my son as he has a dairy allergy (he is breastfed which means I have to be dairy free within my own diet.) she told me I was wrong and that I did not need to be dairy free. She said there was new evidence to say I didn’t need to be dairy free, but could not back up where this could be found. She made me feel really stupid and as if she wasn’t going to refer me to the dietician even after my health visitor has requested it.
It’s very dangerous advice as there is a lot of research to back the dairy allergy theory up, and I have also proven this by ingesting something with dairy in it to see My sons reaction and he was in so much pain it was heartbreaking.
Completely dangerous advice given with no evidence to back it up and I am disgusted. It made me really doubt myself in the beginning and made me feel very stupid.
After speaking to my health visitor, she is appalled at the advice and has recommended I continue as I have been on my dairy free diet and will be ensuring herself that I am referred to a Dietician.
I am really disappointed with the care I have received over the last few months to be honest.
Yet again the receptionist has not listened.
I spoke face to face with a receptionist in the Reepham surgery to make a routine telephone appointment with a doctor.
I emphasised that it needed to be on my landline.
The appointment was made, I checked with the receptionist that is was to use the landline - yes was the reply.
Today at the appointment time the doctor rang my mobile!!!!!!
It was out of signal at the time so did not ring.
With the current telephone system there is no way to ring and talk to someone to ask that the doctor tries again on the landline!!!!!!!!
I have a chronic stomach illness which causes me to get small intestine bacterial overgrowth infection, I rang the surgery the receptionist sent a message to a doctor as on my records there is a letter from my consultant stating when this happens to prescribe antibiotics and gives a list of the antibiotics to prescribe. I got told by the doctor from the receptionist to ring back in the morning when the duty doctor can talk to me or if urgent ring 111. They are supposed to have a duty of care which isn’t the case here.
Submitted by Collected at Healthwatch Norfolk event30th March 2022
I find the reception staff to be very helpful. I think the nurses are very good. The triage system seems to be efficient. I can see a doctor face to face when I ask. I had to be referred to the hospital and that was all handled very smoothly.