Sheringham Medical Practice

Feedback

• They all do their best

  4

  Submitted by Healthwatch Norfolk staff on behalf of patient 20th February 2025

  Brilliant! They are oversubscribed and it's a job to get an appointment. You get concerned when you can't see someone when you need to. But they all try. I know the people there. It's not their fault. They all do their best.

• Reply from Sheringham Medical Practice

  Thank you for your understanding and kind words. We truly appreciate your support and recognition of the hard work our team puts in every day. We know that getting an appointment can sometimes be challenging, and we are always looking for ways to improve access for our patients. Your feedback means a lot to us!

• we have received good care and support from the surgery

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 9th December 2024

  When my mother was in hospital, the surgery called us to check if there was anything we needed; both the nurse and dispensary called us. On several occasions I have called the surgery and have gotten through each time. I would say that we have received good care and support from the surgery.

  
  
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• The nurse was very helpful and pleasant.

  5

  Submitted by Anonymous 11th November 2024

  I have a nasty cough and I wondered if it had gone on to my chest. The nurse checked me over and was able to reassure me that it had not.

  
  
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• Appointments often late but doctor/nurse/etc always has plenty of time

  4

  Submitted by Anonymous 2nd October 2024

  Feel looked after every single time

  
  
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• Got all the help and understanding I needed

  5

  Submitted by Anonymous 30th September 2024

  Needed a fit note with altered hours for Universal Credit. Got a telephone appointment with the GP - she was very calm and collected, friendly and professional at the same time. The reception team was extremely helpful as well - went an extra mile to print it out for me

  
  
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• Speedy assessment and action

  5

  Submitted by Anonymous 24th September 2024

  Saw nurse practitioner at 12.30 due breathing difficulties - I was walking and talking. After initial assessment she called the doctor. By 3pm after the hour's journey I was in hospital. Their suspected diagnosis was spot on and probably saved my life. I should now make a full recovery.

  
  
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• They've been really good

  4

  Submitted by Healthwatch Norfolk staff on behalf of person 31st August 2024

  This is mostly on behalf of my dad. They've been really good. It's easy to get appointments. The system with prescriptions is really good. The care has been fine; we've never had to wait too long for appointments. I suppose one small thing is how long you sometimes have to wait on the telephone.

  
  
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• No issues

  4

  Submitted by Healthwatch Norfolk staff on behalf of person 31st August 2024

  I have no issues. It's improved actually - getting an appointment etc.

  
  
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• It's excellent

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 31st August 2024

  It's excellent. Appointments are on time. You get good attention from the nurses. It's been good getting an appointment; they usually get me in.

  
  
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• It's okay

  4

  Submitted by Healthwatch Norfolk staff on behalf of person 31st August 2024

  It's okay. The area is clean. It's sometimes difficult to get an appointment. You have to ring at eight on the dot otherwise you can't get in.

  
  
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