Siskin Dental Centre

Feedback

• Awful experience

  1

  Submitted by Anonymous 29th May 2022

  Had few problems wrong, went in got told they could only look at 1 problem. Felt like they didn’t want to give me the time of day. After months of trying to get into a dentist, I get turned away and not listened to. Furious and still in pain.

  
  
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• Broken teeth and absolute agony!

  1

  Submitted by Leanne 24th May 2022

  I have made a total of 71 calls.. I was answered and questioned rather rudely. I was then cut off and not called back and can’t get back through. Now all appts have gone! Why wouldn’t someone call back if the line was disconnected! I am someone who doesn’t have a dentist, my fault I know, but I have an extreme fear! I have even tried to pull my own troublesome teeth out to save me coming to see someone! So I have really plucked up the courage to go through such a horrific experience!!

  
  
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• Unable to get through to make appointment

  1

  Submitted by Anonymous 9th May 2022

  Just can’t get through. My child for autism and complex needs is in horrendous pain. Banging their head on the wall and punching themselves the pain is so bad. Absolutely disgusting there’s no help anywhere for children like mine. No dentist is interested in helping them.

  
  
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• Told to get wisdom tooth removed

  1

  Submitted by Dan 12th April 2022

  The dentist told me to get my wisdom tooth extracted due to excess food getting stuck in my gum. Now excess food is getting stuck down the same hole where tooth came out and I can't physically remove it even if I brush teeth, floss or mouthwash. I'm eating a soft food diet.

  
  
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• Impossible to get through

  1

  Submitted by Anonymous 10th April 2022

  Told by 111 to phone this centre but only ever get a recorded message been trying continuously for 2 weeks. My jaw now swollen. Tried the other dentists that 111 told me to phone they can’t fit me in either. Don’t know what to do next.

  
  
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• Never get through

  1

  Submitted by Paul 1st April 2022

  Calling for days have abscess now in pain carnt speak let alone see anyone absolute waste of time

  
  
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• Getting no where

  1

  Submitted by Scott Bardwell 28th February 2022

  I have a chipped tooth that needs to be removed. Phoned 111 up 2 weeks ago and they gave me a number for free NHS. I phoned the the Siskin Clinc everyday at 8:30am but keep getting engaged tone and then by 8:45am it says appointments are full. The pain is horrendous and I feel like giving up. Plus having Anxiety doesn't help matters. I feel like I won't ever get this tooth removed.

• Reply from Siskin Dental Centre

  I\'m sorry to hear about the problems you are experiencing trying to contact the Siskin Centre. If you would like us to try to help, please contact us directly so that we can respond, at PALS@nchc.nhs.uk NCH&C Patient Safety and Experience Team

• Pain and toothache for 5 months

  1

  Submitted by Cheryl Carrington 10th February 2022

  I moved here a year ago and soon after developed toothache . I care full time for my disabled son and the pain is affecting my ability to card for him properly. I have been ringing now for 3 months and I have never had a chance to speak to anyone as it’s always engaged or over cut off. I’ve tried dozens of dentists too .I feel this service is just not fit for purpose as it offers false hope as nobody’s answers .

  
  
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• Can't get through

  1

  Submitted by Anonymous 30th December 2021

  My gums are bleeding and am in pain. I tried calling at 8:30 am with two phones at hand for the past two days and it is impossible to get through. I understand this is a difficult time for emergency services, but it is insane how frustrating it is. This could so easily be solved by just having a better line; being able to hold for longer and/or giving us information on how many are in the queue.

  
  
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• Unable to get emergency appointment

  1

  Submitted by Anonymous 3rd November 2021

  It's been 4 days now unable to get an appointment, calling at 8.30am only to be told they're full up after an hour, I'm in need of emergency, I've had 3 hours sleep in the past 5 days due to massive swelling under my jaw and ridiculous toothache, its just getting worse and I can't get an appointment!

• Reply from Siskin Dental Centre

  Thank you for your feedback. If you would like us to look into this further for you, please contact PALS@nchc.nhs.uk with your personal details, and we can investigate and hopefully resolve this for you. Patient Safety and Experience Team