St Clement's Surgery
Telephone: 01553828475
Website: www.stclementssurgery.com
Feedback
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The healthcare is good
18th June 2024The health care here is good but the admin is very poor. I came a while ago for a covid booster and was told to come for an 11:13 appointment for a covid and flu vaccine. When I arrived there was a very long queue outside the surgery so I went to tell the reception that I had an appointment. They told me in a very loud voice that I needed to go outside and queue with everyone else. This made me feel very small in front to other patients. I felt small and embarrassed by the experience so I just left. Later I called to complain about how I was treated and the staff just kept offering excuses. It was not good.
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You always get seen quite quickly
18th June 2024It's generally good. They always seem to get us in quite quickly. I make appointments over the phone and it seems to work fine. Everyone is really polite. Sometimes the wait in the waiting room can be a bit long but it's okay.
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They have time for you
18th June 2024You can always get an appointment and the staff are helpful. Dr Ahmed is very good. He always has time for you and you don't feel rushed.
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The staff are kind
18th June 2024It's not easy for me to make an appointment over the phone so I have to rely on my husband to speak for me. The surgery is okay and the staff are very friendly and kind. The doctors and nurses I see are so kind and friendly.
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Staff are competent and very friendly
18th June 2024It's a good surgery. It's easy to get an appointment and the staff are competent and very friendly. The staff in the pharmacy are very helpful too. The only thing I think that would make it better for me is if I could see my blood results online.
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They really look after me
18th January 2024They treat me well. I have some mental health issues but the surgery really look after me. They even chase me up if I have upcoming hospital appointments that they think I might have forgotten about.
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Cervical screening experience
7th January 2020At my previous screening 3 years earlier, the nurse was unable to take the smear. I had to return for a try with another nurse. This was unsuccessful too. I was then referred to the gynaecologist & saw him at the North Cambs hospital in Wisbech. He took the smear & all was well. When I was called this year I asked at my gp surgery if I could be referred to the consultant straight away. This was denied. I was told they had to try before I could be referred. So an appointment was booked, I attended & the nurse couldn’t do it. No surprise there! So I was referred to the consultant again. As I needed to have a Myrena coil removed too I was advised this would all be done at the same time. However, at my first appointment the consultant was rather intimidating, he had a student with him too. He tried to do the smear but was unsuccessful. I then had another appointment. At this time the coil was removed by another consultant . I was told I had to return for the smear test. Two weeks later I saw yet another consultant who carried out the smear test. Finally received my results & all clear. I just feel that if my GP surgery had referred my in the first instance to a consultant who could carry out both procedures at the same time I would have saved the NHS a considerable amount of time and money. Thank goodness that was the last smear test I will need.
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Excellent GP Surgery
20th May 2019This is an excellent GP surgery. I am able to get appointments relatively easily and any issues are soon sorted. The dispensary is also excellent. The staff are all kind and caring. No problems at all.
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No complaints
29th January 2018Never had any complaints. Can mostly get in when I want to go.
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