The Queen Elizabeth Hospital

Feedback

• Good service

  4

  Submitted by Anonymous 5th April 2018

  I've recently used the hospital for stomach issues. I had a camera in my stomach. It wasn't as unpleasant as I imagined it would be. Didn't have any problems, although the parking is not good.

  
  
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• Unorganised

  2

  Submitted by Anonymous 5th April 2018

  My husband broke his toe and visited the fracture clinic. While the care was okay, the organisation was not. We were told to get our results from A&E. Once at the department we were told to sit down and wait, we waited three hours before I approached reception. I was then told we hadn't registered and had waited three hours for no reason. It isn't clear about what you're supposed to do and this wasted our time.

  
  
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• Very efficient

  5

  Submitted by Anonymous 4th April 2018

  The eye clinic at the QE is very efficient. I used to go to one in West London where you would wait three to three and half hours. Here I get seen in just 20 minutes! The service is really good. The two clinics I use regularly at this hospital at both great.

  
  
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• Phenomenal service

  5

  Submitted by Anonymous 4th April 2018

  The service you get here is really good. The repairs service is phenomenal. They'll have your hearing aid back to you within a day and if ever you need to speak to someone they are all really good.

  
  
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• Looked after me

  5

  Submitted by Anonymous 4th April 2018

  I ended up being admitted to the QE after I fainted last year and they really looked after me. They were very good at taking regular blood pressure checks etc. and got me home again after just one night.

  
  
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• Thorough and effective

  5

  Submitted by Anonymous 4th April 2018

  I've been referred to the surgical team by my GP. They got me in for a scan really quickly and have been very thorough and effective at following things up, questioning things with my GP etc.

  
  
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• Got me a sandwich at 4am!

  4

  Submitted by Anonymous 4th April 2018

  I was moved onto the assessment ward from A&E and all of the staff there were really good. I'm a diabetic and it was the middle of the night. The nurse asked me if I'd had anything to eat and went off and got me a sandwich at 4 o'clock in the morning to keep my sugar up. They were really good.

  
  
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• Very attentive

  4

  Submitted by Anonymous 4th April 2018

  I was rushed to A&E because I thought I was having a heart attack. I'm a diabetic and all of the staff were very good at checking on me. The doctor was very attentive and they got me onto the ward quickly so couldn't ask for more.

  
  
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• Laparoscopy for Ectopic Pregnancy

  2

  Submitted by Anonymous 7th February 2018

  I went to the hospital for surgery because I had an ectopic pregnancy. It was the after care that was horrendous. One nurse put my food on the end of my bed, despite knowing that I wouldn't be able to lift it. Another nurse followed after shortly and said they don't know how I am expected to eat like that. I had to shout for help for pain relief prior to my operation as the pain of my ruptured tube had become so awful. My surgery was delayed which meant I had not eaten or drank for 18 hours. The surgeon gave me a five minute brief afterwards on how surgery went, showed me some awful pictures of my insides, and has not spoken to me since. I had no follow up whatsoever- good job I can look after myself! I also had to leave with antibiotics which I had to make them aware about as the shifts had swapped over and nobody had made my discharging nurse aware. To this day I still have not seen my surgeon to have my condition explained and the possible causes, nor have I had any emotional support from anyone else. I also had no wash while I was there, and wasn't shown or given the means to have a wash. Water was also unavailable on my last day as well- with plenty of other things my care was simply dismal.

• Reply from The Queen Elizabeth Hospital

  I am sorry to hear of your experience as a patient within the Trust. I would like to have the opportunity to investigate your concerns thoroughly and I would be very grateful if you could contact me directly so that I can arrange for a thorough review of your care. We want all our patients to have a positive experience of care despite the difficult circumstances that bring people to the hospital so it is very disappointing to read about your experience. My contact details are as follows: Claire Roberts Associate Director of Patient Experience Tel: 01553 613459 or email: claire.roberts@qehkl.nhs.uk

• Husband used A&E

  3

  Submitted by Anonymous 31st January 2018

  They saw him very quickly then admitted him for a medical assessment.

  
  
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