Theatre Royal Surgery
Telephone: 01362852800
Website: www.theatresurgery.com
Feedback
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Really good here so far
8th September 2022I am fairly new here, I have ongoing issues which my previous surgery didn't follow up. Here have investigated and found out what is wrong and the same thing has happened to my husband, so really good here so far, very positive.
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Can be a bit of a wait
8th September 2022They were very good, excellent really. Since covid it has become difficult to see someone and it can be a 3 week wait for a face to face appointment, you can get a phone appointment but that can also be several days wait. You can be 17th in the queue sometimes but I have found when you speak to a nurse they are helpful with their advice.
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Go back to normal
8th September 2022I think my experience is they are terrible - they need to go back to normal. I want to see a Dr face to face and not have a telephone call. I tried to get an appointment yesterday and couldn't get one, they don't want to see you and that is terrible, it is disgusting. I understand the pressures but why not just make us an appointment and see someone and it isn't reception's concern what is wrong with me either.
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Difficult to arrange an appointment
8th September 2022Pre COVID it was 10 out of 10 but since things are not so good. I was left 1/2 hour on the phone to get through. I do appreciate they are busy and under pressure. They are always very polite but it's difficult to get a face to face appointment. There is something to be said for face to face, it's better than the telephone appointments. Sometimes you have a telephone appointment and then they ask you to come in for face to face which seems like it's wasting time.
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Good attitude
7th September 2022The nursing team are quite good they get 5 stars from me, but overall I have to give 4 stars because I've never seen a Dr. It is not too bad getting an appointment, the staff are friendly and have a good attitude, the hours they are open are fine. I don't think they do too bad we don't want them overworked.
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Can never see a Dr
7th September 2022You can never see a Dr, only telephone appointments. I prefer face to face, we moved here 3 and a half years ago and you don't get to see anyone.
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They look after me
1st September 2022The Dr here picked up on something I am now having treatment for, I also have my MOT and bloods here. The nurses look after me, reception are all good.
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Been here years and they're very good
1st September 2022I have been a patient here for years and years and they are very good. I have my blood tests here and they're fantastic. Me and my wife do find it difficult to hear on the phones properly sometimes.
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All really lovely
1st September 2022I have seen the nurses for bloods I've had my yearly check up with them and they're good, and reception are all really lovely. I think they're a 4 star surgery.
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Refused to be seen by my doctor
25th August 2022Rang this morning to request a doctor appointment to discuss medication told doctor would call me back. Waited until 4.30 no call so called the surgery to be told he wouldn’t see me due to a disagreement we have had! Last time I spoke to him we had no disagreement however as he wouldn’t listen to me I had to call 111 and the doctor who I spoke to wasn’t happy with the doctor so gave me a prescription and sent a message to the doctor to call me the next day my partner spoke to him my medication was changed and he asked if I could see him in 2 weeks! No disagreement. I feel completely let down by theatre royal surgery and will be making a complaint
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