Mel was professional and helpful. Effectively explaining results and courses of action.
Reply from Thorpewood Medical Group
Thank you for your positive feedback. I am pleased you were happy with Mel and your appointment. I will ensure Mel receives the feedback, which is valued.
Kind regards
Catriona Dack
Acting Practice Manager
Med review
5
Submitted by Nigel George21st March 2024
I was seen by Advanced Nurse Practitioner Mel who was highly efficient, put me at my ease and could not have been more helpful and attentive when discussing my medication and and an issue I had.
Reply from Thorpewood Medical Group
Thank you for your feedback. I am pleased to learn that Mel was able to help you and you felt that she was attentive. I will pass this praise on to her, of which she will be grateful.
Kind regards
Catriona Dack
Acting Practice Manager
Mole check
5
Submitted by Sarah Campkin21st March 2024
Good experience Mel is lovely as always friendly helpful and supportive
Reply from Thorpewood Medical Group
Thank you for leaving positive feedback regarding your appointment with Mel. Any member of our team are always happy to receive such praise, so this will be passed on to her.
Kind regards
Catriona Dack
Acting Practice Manager
Being forced to use E Consult
3
Submitted by Anonymous18th March 2024
Went into surgery to ask for an appointment (I did explain why) to be told to go home and fill out E Consult......Sorry I tried it once and had to come to surgery 2 weeks later to find you didn't get it !??! that's why I'm here, No sorry you have to fill in E Consult.....Long story short I got an appointment for 3 hours later. Not everybody wants to use the internet and some still don't have internet. Please stop forcing this on people. (Ratings given include treatment at appointment)
Reply from Thorpewood Medical Group
Thank you for your feedback which we value.
We encourage our patients to use eConsult as this is the preferred and more consistent way for an appointment to be booked. Whilst i understand that not everyone has the internet, all surgeries now have an online platform for their appointments to be booked as it is often seen as a more efficient method. We do have a system in place in the surgery for people who do not have the internet. I am, however, pleased you were able to obtain and appointment and were seen to resolve your problem.
Kind regards
Catriona Dack
Acting Practice Manager
Lovely surgery
5
Submitted by Anonymous11th March 2024
During a crisis I contacted the surgery and was offered an appointment within the week. I spoke to Dr Hampsheir who was wonderful, talked me through everything without patronising me and took his time making sure I was happy with the plan going forward, and reassured me about any concerns I had. Lovely surgery, wonderful staff. I have avoided going to doctors in the past as I feel I am wasting their time or won't be listened to (which is the impression I've had from previous surgeries) but have never had a bad experience here.
Reply from Thorpewood Medical Group
Thank you for taking the time to leave such positive feedback. I am pleased we were able to help you. I will pass on your kind comments to all staff involved including Dr Hampsheir.
Kind regards
Catriona Dack
Acting Practice Manager
No continuity of treatment
2
Submitted by Anonymous24th December 2023
One doctor says he needs to get you sorted out and then you can never get to speak to him to follow on despite messages and pleas,just having to see nurses and nurse practitioner who only read the last visit on your records and you use most of your time parroting the same things that your doctor already knew .Absolutely no continuity of treatment.No wonder people use Dr Google
Reply from Thorpewood Medical Group
Thank you for taking the time to leave some feedback for the Surgery.
I am sorry that on this occasion you were not able to follow up with the original GP you had seen. I can assure you however that our Advanced Nurse Practitioners are fully qualified and are able to deal with the vast majority of illnesses presented to them. If you wish to contact the surgery so we can understand the full extent of your complaint, please do so through our website where you will find our contact details.
Once again I am sorry that our service fell below your expectations.
Kind regards
Catriona Dack
Acting Practice Manager
Quick appointment
5
Submitted by Sheila Chipperfield 18th October 2023
After a weekend in pain, I phoned Monday morning and a very pleasant receptionist offered me an appointment later that day. I was seen on time by Mel who was extremely professional but kind and caring as well. Left feeling reassured and positive.
Reply from Thorpewood Medical Group
Thank you for taking the time to leave feedback. I am pleased you were happy with your consultation.
Positives reviews like this boost staff morale during difficult periods. I will ensure that Mel is specifically made aware too.
Kind regards
Catriona Dack
Actin Practice Manager
Quick response
5
Submitted by Sharon sedgwick 18th August 2023
I sent an econsult on Thursday the next day I had a telephone consultation with a doctor . I have a recurring problem which was dealt quickly many thanks .
Reply from Thorpewood Medical Group
Thank you for leaving positive feedback for the Surgery. I am pleased to hear that our online system worked well for you. I will pass this on to the team, who will be grateful you have taken the time to leave a review.
Kind regards
Catriona Dack
Acting Practice Manager
Never had a bad experience at this surgery
5
Submitted by Amanda Roper7th August 2023
Always friendly, professional and efficient.
Reply from Thorpewood Medical Group
Thank you for taking the time to leave feedback. I will share this positive message with the team.
Kind regards
Catriona Dack
Acting Practice Manager
Appointment with Mel
4
Submitted by Rachel Appleton-Burwood6th June 2023
I was offered an appointment a month after my econsult, which was upsetting and worrying but I did specifically request Mel as I have seen her before and she was fantastic. I was very worried by the time I saw Mel but she put me at ease (she hugged me twice, never underestimate the power of a hug), and was very though. She even took my blood for the tests she wanted to carry out there and then (and missed her tea break) , rather than make me wait for a further appointment or to have to go to the hospital. She was absolutely fantastic and whilst I am still worried whilst I await the results of my tests, she reassured me as much as she could.
Reply from Thorpewood Medical Group
Thank you for taking the time to leave feedback for the surgery and Mel. Whilst I understand that waiting for a period of time for an appointment is frustrating, if the clinician requested, has annual leave or full clinics, it can make it more difficult to get in to see them. I am glad you managed to get in to see Mel and she helped you during your consultation. I will pass this positive review on to her, which I know she will be pleased with.
Kind regards
Catriona Dack
Acting Practice Manager