Thorpewood Medical Group

Feedback

• Not happy with chemo injection availability

  4

  Submitted by Collected by a PPG member 28th February 2022

  I'm not happy with chemo injection availability. Should have chemo injection weekly, have to book these up myself and quite often they are not available. It's okay if say four can be collected at once at surgery. The link between pharmacy and surgery regarding medication is not so good. Spine injection at N&N has stopped, cannot get answer as to why.

• Reply from Thorpewood Medical Group

  Thank you for leaving the Surgery a review. Your rating of our service is appreciated. If you are able to make contact with me in order I can get more information, I would be happy to investigate this for you. The Surgery does get involved with Injections of this type for male patients on site, but every four weeks. I need to know what injections and gender to pursue any answers. Usually the Surgery receives information from the hospital to prompt obtaining the medicines. Again, I would need more information around this in respect of your comments on Pharmacy and N&N. Thank you. Andy A Cutting Practice Manager

• Always Helpful

  5

  Submitted by Collected by a PPG member. 28th February 2022

  I find the staff always helpful and solve my problems.

• Reply from Thorpewood Medical Group

  Thank you for your positive comments. Everyone on site tries their best and such feedback lifts the spirits of everyone in the Surgery. Thank you again. Andy A CUtting Practice Manager

• My husband hasn't been seen by a doctor

  3

  Submitted by Collected by a PPG member 28th February 2022

  Despite having multiple conditions my husband hasn't been seen by a GP, I am very disappointed with this service. Getting through on the phone is extremely difficult.

• Reply from Thorpewood Medical Group

  Thank you for taking the time to leave a review of the Surgery. I apologise if the phone system is causing you a possible wait and that you cannot get to see a Doctor. Please make yourself known to me and I can look into this further for you. Thank you again. My regards. Andy A Cutting Practice Manager

• Doctor Listened

  4

  Submitted by Collected by a PPG member 28th February 2022

  I felt I was listened to by the doctor

• Reply from Thorpewood Medical Group

  Thank you for the positive review you have posted. It is appreciated by all at the Surgery. One of the key points in Surveys is for the patient to indicate if they feel they have been involved and listened to. I am pleased you felt this way. My regards. Andy A Cutting Practice Manager

• Very pleasant staff

  4

  Submitted by Mrs M Ives-Keeler 28th February 2022

  I had a blood test this time, I find the staff helpful and pleasant.

• Reply from Thorpewood Medical Group

  Thank you very much for taking the time to leave us such a positive comment. I will share with the team on site. Such views lift the spirits of us all. My regards. Andy A Cutting Practice Manager

• Nurse was Lovely

  5

  Submitted by Collected by a PPG member 28th February 2022

  I saw nurse today and they were lovely

• Reply from Thorpewood Medical Group

  Thank you for the time in leaving the Surgery such positive feedback. Your comments lift the whole Surgery, it is appreciated. My regards. Andy A Cutting Practice Manager

• E consult not working well

  2

  Submitted by James Clarke 28th February 2022

  The e consult does not work well for me I find it very hard to use. I prefer using the telephone but they are slow to respond.

• Reply from Thorpewood Medical Group

  Thank you for taking the time to provide us with Feedback. It is appreciated. I am sorry if you believe E Consult does not work for you. I am more than happy to invite you in with friends or family and show the system, which may help. Just let me know and we can arrange. The phones remain busy as we facilitate appointments for the Covid Vaccine boosters and arrange appointments for the clinics. I apologise. My regards. Andy Cutting Practice Manager

• Once here it is good

  3

  Submitted by Collected by a PPG member 28th February 2022

  Once you are here it is good but my GP only does 3 days a week.

• Reply from Thorpewood Medical Group

  Thank you for your positive feedback. Andy Cutting Practice Manager

• Can't get through on the phone during the day

  4

  Submitted by Collected by a PPG member 28th February 2022

  I can't get through on the phone during the day so I leave it till 6pm and it is easier. I haven't got a computer so phoning is my only option. I had a nurse appointment today. I can't find any fault with the surgery apart from the difficulty of getting an appointment. I have been with the practice 48 years and the getting an appointment was not a problem till recently.

• Reply from Thorpewood Medical Group

  Thank you very much for leaving this review. I am sorry you have problems getting through on the phone. As the Flu Clinics come to a close and the latest Covid Vacs programme draws to a close, this should ease the demand on the phone. We are also experiencing a patient on the phone is catching up on matters they have left because of the pandemic. An average of three things are being enquired about per call, which is part of the reason for the long wait. Your positive comments are appreciated. Thank you. Andy Cutting Practice Manager

• Think if you are ill you need to see a doctor

  4

  Submitted by Robin Kiddle 28th February 2022

  Recently I feel too much has been blamed on the pandemic. I think if you are ill you need to see a doctor. It is too difficult to get through and the receptionists aren't always helpful and talking to someone on the phone isn't enough. But I have had some good treatment here over the years. I saw a doctor today and he was marvellous and eased my mind.

• Reply from Thorpewood Medical Group

  Your feedback is appreciated thank you. The Receptionist work to instructions from the Doctors. Demands on Doctor Face to Face appointments is really high at present. If you phone and need to see a Doctor, you will have an appointment. When the list is at capacity, but you are presenting with what a Doctor believes you need to be seen that day, we do use the Walk In Centre so you are seen. This is the same as all other Surgeries'. Your positive comments are appreciated. Thank you again. Andy Cutting Practice Manager