Trinity Street Surgery

Feedback

• rapid response with helpful information

  5

      

  Submitted by Kevin Hunn 13th January 2021

  messaged from this site and received response within 2 hours and then a follow up prescription within 2 days

  
  
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• Is this the best Practice in Norfolk?

  5

      

  Submitted by Anonymous 8th January 2021

  I cannot fault the Bowthorpe Practice. Including receptionists, nurses and doctors. Whenever we have needed their services they have been available, sometime at very short notice .

  
  
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• My symptoms

  5

      

  Submitted by Mrs Christine Aldred 16th September 2020

  I emailed the surgery the evening of the 15th of September about my symptoms, and received a call from Dr Morton the next morning at 9am, he released what my symptoms were and was able to help me straight away. I have emailed a few times now and have been so happy with the results, and the staff are so very helpful.

  
  
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• Great physio advice

  5

      

  Submitted by dgallagher 7th September 2020

  I had a physio appointment over the phone for wrist pain I had been experiencing for over 4 months. The physiotherapist was very clear, knowledgeable and supportive. His advice was excellent and has solved my issue in no time. I am so pleased with the support. Thank you :)

  
  
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• Screening experience good

  4

      

  Submitted by Anonymous 7th January 2020

  Cervical screening experience was all good. Only marked down one point as there is a slightly longer wait but understandable given it’s a surgery rather than a dedicated unit. Pleasant staff, again calm and patient and results quick.

  
  
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• Perfect

  5

      

  Submitted by Anonymous 31st July 2019

  Perfect. But have to go to surgery to book as don't have computer.

  
  
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• Good level of care

  5

      

  Submitted by Anonymous 15th October 2018

  All the staff there are very good. Appointments are not always on time which is the same everywhere, but the level of care here is very good.

  
  
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• They are just brilliant

  5

      

  Submitted by Anonymous 31st July 2018

  Can't fault it in any way. They go over and above for everything. They are just brilliant.

  
  
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• Making an appointment

  4

      

  Submitted by Paul Weston 16th July 2018

  To make an appointment, you are asked to call at 8.30am. The answer phone is not deactivated until a few minutes after that time. I rang using the "call back" function on my smart phone from 8.30 until 8.45 until I got through. I made 160 calls! My main issue with this is that this system seems to be unfairly weighted to those who are digitally literate and feeling well. I worry that if you are older, with a traditional landline and not feeling well, this approach would be stressful and you are more likely to end up with less choice of an appointment time. Once you get to see a doctor at this surgery the service is always very good.

  
  
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• I was quite ill for for three years..

  5

      

  Submitted by Anonymous 19th February 2018

  My doctor really looked after me. Referred me to the hospital and anything I need. She has time to listen to me and is very understanding of my issues.

  
  
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