Wensum Valley Medical Practice

Feedback

• The practice will not offer me an appointment

  2

  Submitted by Dr Aphrodite Felekki 16th May 2022

  I have contacted the surgery today with a suspected chest infection (with asthma) but have been told told to take myself to the walk in centre as there are no appointments. I was willing to wait a few days for an appointment but have not been offered anything. I am very disappointed as going to the walk in centre is extremely difficult and involves very lengthy waits. I also ordered a repeat prescription last week and this was not actioned. I had to make a second request a week later. This has happened a few times recently and recently my husband's request for a call back due to an acute issue was also missed.

• Reply from Wensum Valley Medical Practice

  Dear Patient, Thank you for providing this feedback. We are sorry to hear of your experience. I wonder please would you be willing to get in touch so we can discuss this further with you so we can look into what happened? Please accept my apologies on behalf of the practice.

• Doctor was rude

  1

  Submitted by Anonymous 10th May 2022

  The doctor I spoke to was rude, told me he would see me and only had the 16th so would get reception to call to fit me in , The week after I called them and was told it was on the system but no one called me, Then told me he just couldn’t fit me in until the 23rd which was Two weeks away

• Reply from Wensum Valley Medical Practice

  Dear Patient, Thank you for providing this feedback. We are sorry to hear of your experience. We would like to invite you to contact the Practice directly, ask to speak with the Practice Manager so we can support you accessing our services. Please accept my apologies on behalf of the Practice. We would welcome the opportunity to discuss this further with you. Thank you Practice Manager

• Feedback!

  1

  Submitted by Anonymous 5th January 2022

  Why do we leave feedback ? I have just gone through 3 pages of feedback and there is only 1 response from the practice. It's about as good as trying to get an appointment with a Doctor, a waste of everybody's time.

• Reply from Wensum Valley Medical Practice

  Dear Patient Thank you for providing this feedback. I am sorry to hear of your experience and agree that the Practice should be providing patient feedback with a prompt response. We are currently working on improving the way we respond to patient feedback and how we can work more effectively with our patients in the future. I wonder please if you would be kind enough to let me have your detail so that I may look into what happened and how the Practice can support you accessing our services. Many thanks and once again, please accept my apologies on behalf of the Practice.

• Poor care

  1

  Submitted by Anonymous 30th December 2021

  I saw a doctor about chronic pain from an ongoing problem & he told me *learn to live with it*

  
  
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• Cancellation of appointment unnecessarily!!

  1

  Submitted by Anonymous 26th October 2021

  I booked an appointment for my third primary covid jab due to my low immune response from the first 2 doses as I've had immunosuppressive medication, I had a voicemail the following day saying that I was not eligible for the booster yet and that they had to cancel my appointment! So not being in the best of health myself anyway had to find a way to get to Attleborough (no 3rd primary doses were being given in norwich this week) just so i could have my third dose! I told the nurse doing my jab and she said they should not have cancelled my appointment at all as a booster and third primary jab are different and can be given at different time intervals. I feel very let down and have lost all faith in this gp practice! Disgusting.

• Reply from Wensum Valley Medical Practice

  Dear Patient Thank you for providing this feedback. I am sorry to hear of your experience and agree that your appointment should not have been cancelled. I am surprised as I believe all of our team are kept well informed and would have been aware of the difference between a third primary jab and a booster. I wonder please if you would be kind enough to let me have your detail so that I may look into what happened? Many thanks and once again, please accept my apologies on behalf of the Practice.

• Awful

  1

  Submitted by karenfletcher 2nd September 2021

  Rang the surgery for an urgent appointment which hospital said I should do. Called them and they said a doctor will call that morning. No call so I called back at 3pm and was told that doctor was running late and would call within next half hour. Still no call. Phoned next morning and was told the doctor had tried to call at 1pm yesterday and said someone had answered the phone saying that this was incorrect number. I know this to be a dishonest statement as they have always rang me on the number I provided without any problems. They have done this before with my wife and said they tried to call but couldn’t get through. They are a dishonest practice . Iv also know other people who are registered at that practice to have had exactly the same problem. Also receptionist (not all) can be quite rude and abrupt. Not good enough!!! Things seriously need to change and soon

  
  
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• Poor care

  1

  Submitted by Michelle pitcher-cooke 9th July 2021

  Child unwell with swollen eye can’t open, sent photos in at 7.30 am get told to take sick child across city to walk in centre what’s the point being registered at Gp surgery within walking distance?

  
  
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• i woud not touch the walk in centre with

  2

  Submitted by Anonymous 30th May 2021

  THE NURSE SEEMED UN EDUCATED AND TILD ME ABSOLUTE NONSENSE~THE CONDITION HAS RIGHTED ITSELF THANK GOD

  
  
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• receptionist/admin very unhelpful

  1

  Submitted by Anonymous 18th May 2021

  I spent over 20 minutes in a queue on the phone, finally answered. I requested an appointment with a Doctor, I was told in no uncertain terms that I could not see a doctor but could have a phone call with a nurse. I explained that I had just been speaking to the hospital regarding an appointment I am waiting for & they advised me I need to see my Doctor to progress my appointment quicker. I was told that she could not give me an appointment to see a doctor. I explained again that is an ongoing issue, I had seen him before & needed to see him again. She looked at my notes & said I can't see that you have seen a Doctor recently only a nurse. I explained that I saw him November/December '20, I was then told she would have to look through my notes and get back to me......... 24 hrs later - I'm still waiting.

  
  
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• Very bad

  1

  Submitted by Anonymous 10th May 2021

  I can't understand why have websites if can not do anything

  
  
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