Submitted by collected by Healthwatch Norfolk staff23rd August 2024
Today was a very good appointment. I was dealt with efficiently and the doctor was really nice. I'm happy with how it was handled. I was called for the appointment after a blood test. I never have to wait too long, I'm surprised how quickly you can get an appointment. My repeat prescription is also dealt with efficiently.
Reply from Windmill Surgery
Dear Patient Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. Kind Regards Alice Site Manager Windmill Surgery
The nurse explained everything
5
Submitted by collected by Healthwatch Norfolk staff23rd August 2024
I'm here for the first time, the nurse explained everything well and smiled all the time.
Reply from Windmill Surgery
Dear Patient Thank you very much for taking the time to leave us positive feedback. Kind Regards Alice Site Manager Windmill Surgery
They're great
4
Submitted by collected by Healthwatch Norfolk staff23rd August 2024
They're great. Like everywhere, it's a few weeks out for an appointment but that's the general situation. You don't tend to get the same doctor, it's nice to see the same one but the doctors I have seen have been great - they listen. I don't really have any complaints.
Reply from Windmill Surgery
Dear Patient
Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased. We try to keep patients seeing the same GP especially for ongoing issues however this is not always possible. We will always try to accommodate patient requests for certain GPs it may just mean waiting slightly longer to see them. Thank you for your understanding. Kind Regards Alice Site Manager Windmill Surgery
Pretty good
4
Submitted by collected by Healthwatch Norfolk staff23rd August 2024
It was all fine today. They're pretty good, everything works alright. We don't get our pills here anymore as there were problems with one of my medications but they always send the prescriptions over OK.
Reply from Windmill Surgery
Dear Patient Thank you very much for taking the time to leave us positive feedback, I am glad things have resolved with you prescriptions but any further issues please do let us know. Kind Regards Alice Site Manager Windmill Surgery
It's a good surgery
5
Submitted by collected by Healthwatch Norfolk staff23rd August 2024
It's very good - easy to get an appointment and they're always friendly here. I think it's a good surgery. We're happy.
Reply from Windmill Surgery
Dear Patient
Thank you very much for taking the time to leave us positive feedback, I will share this with the team who will be very pleased as they work very hard to ensure we can provide our patients with the best possible service which we can. We are very grateful for your kind comments.
Kind Regards
Alice
Site Manager
Windmill Surgery
Very responsive
4
Submitted by Feedback collected by Healthwatch Norfolk staff20th August 2024
Never really had any problems with the surgery. They are generally fine. I do think they could be more flexible with the appointment making system. I was in the surgery the other day and asked at the desk if I could make an appointment and I was told to call back at 8am in the morning to make the appointment. They are very helpful with my wife, very good and responsive.
Reply from Windmill Surgery
Dear Patient
Thank you very much for taking the time to leave us positive feedback, I will share this with the team who will be very pleased as they work very hard to ensure we can provide our patients with the best possible service which we can. We do our best to provide a number of prebookable appointments throughout the week, as well as early morning and late evening appointments which all can be prebooked, however these do go very fast. If you are acutely unwell and cannot wait until the next prebookable slot the team will advise you call on the day for an appointment to ensure you get the care needed.
I hope that this information helps and thank you again for your feedback.
Kind Regards
Alice
Site Manager
Windmill Surgery
You just get the sense they care
5
Submitted by Feedback collected by Healthwatch Norfolk staff20th August 2024
Fantastic, we have been coming here for nearly 9 years and never had any problems. They are good at prioritising especially with the children. They were good during COVID when my daughter had some health issues. They never make you feel like you've troubled them. The doctor is really thorough and seems especially knowledgeable.
I only called for an appointment yesterday and I had an appointment today with the right person to see.
Reply from Windmill Surgery
Dear Patient
Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased as they work very hard to ensure we can provide our patients with the best possible service which we can. We are very grateful for your kind comments.
Kind Regards
Alice
Site Manager
Windmill Surgery
I can't praise the GP enough
5
Submitted by Feedback collected by Healthwatch Norfolk staff20th August 2024
I'm always happy here. I can't praise the GP enough. The nurse is very nice too. I have no complaints.
Reply from Windmill Surgery
Dear Patient
Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased.
Kind Regards
Alice
Site Manager
Windmill Surgery
The physio today was good
5
Submitted by Feedback collected by Healthwatch Norfolk staff20th August 2024
I saw the physio today and they were alright, all good. They explained everything well and gave me lots of help.
Reply from Windmill Surgery
Dear Patient
Thank you very much for taking the time to leave us such positive feedback, I will share this with the team who will be very pleased.
Kind Regards
Alice
Site Manager
Windmill Surgery
The doctor was friendly and helpful
4
Submitted by Feedback collected by Healthwatch Norfolk staff20th August 2024
I called today and got an appointment today. The service is generally good and they seem to deal with any pressure well. The doctor today was friendly and helpful and it all seems fine for us.
Reply from Windmill Surgery
Dear Patient
Thank you very much for taking the time to leave us positive feedback regarding the service and care you have received. I will share this with the team.
Kind Regards
Alice
Site Manager
Windmill Surgery