Windmill Surgery

Feedback

• Very responsive when you call

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 20th August 2024

  I think they are good. They are very responsive when you call. They will see you face to face and they are flexible. The communication is good and you can talk to them or see somebody if you need to.

• Reply from Windmill Surgery

  Dear Patient Thank you very much for taking the time to leave us positive feedback, I will share this with the team who will be very pleased as they work very hard to ensure we can provide our patients with the best possible service which we can. We are very grateful for your kind comments. Kind Regards Alice Site Manager Windmill Surgery

• We were given enough time

  4

  Submitted by Feedback collected by Healthwatch Norfolk staff 20th August 2024

  All went well in my appointment today. They asked good questions and gave us enough time. There was no waiting in the surgery and it all seems to be working well, like a well oiled machine. It would be better if you had the opportunity to see one GP. It used to be like that and I know things are different but that connection across our family with one GP gave you a sense of belonging rather than just a visitor using a service. That GP, patient connection has been lost.

• Reply from Windmill Surgery

  Dear Patient Thank you very much for taking the time to leave us positive feedback, I will share this with the team who will be very pleased as they work very hard to ensure we can provide our patients with the best possible service which we can. We value your comments and whilst we do not operate a 'named GP' service, we try where possible during triage to provide continuation of care with the same GP, especially if it is a follow up, however this is not always possible due to working days/leave etc. Our patients are more than welcome to request a certain GP when booking an appointment and we will do our best to accommodate this, it may just mean waiting slightly longer for an appointment. I hope that this information helps and I would again like to thank you for your feedback. Kind Regards Alice Site Manager Windmill Surgery

• All very good

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 20th August 2024

  I have only been a patient here a little while but so far it has all been very good. It's much easier to get an appointment here than at my previous surgery, it's really good. They also send text messages to confirm your appointment so you don't forget, I find it really helpful. The staff are friendly and helpful.

• Reply from Windmill Surgery

  Dear Patient, thank you very much for your positive feedback, we really appreciate it and I have passed this on to all staff who are very pleased. Best wishes Alice Site Manager

• Generally okay

  4

  Submitted by Healthwatch Norfolk staff on behalf of person 14th August 2024

  Generally okay I think. Generally I've been able to see someone when I've really needed it. There are one offs when it's been tricky. The level of care has been pretty good. It's absolutely fine given the level of constraints the surgery is under, which I understand.

• Reply from Windmill Surgery

  Thank you for your positive feedback

• They're reasonable

  4

  Submitted by collected by Healthwatch Norfolk staff 12th August 2024

  They're reasonable with appointments.

• Reply from Windmill Surgery

  Thank you for your feedback.

• The doctor was brilliant

  5

  Submitted by Anonymous 12th August 2024

  I was really happy with the service provided, the doctor was warm and understanding as well as efficient.

• Reply from Windmill Surgery

  Thank you for your positive feedback, we are pleased to hear it.

• It's unfair on the vulnerable

  4

  Submitted by Anonymous 9th August 2024

  To book an appointment you have to call at 8am, I can do this but I worry about those who are vulnerable or those who have to go to work. When I go, I like to see a doctor rather than a healthcare assistant- I feel it can be dangerous when there aren't enough experts.

• Reply from Windmill Surgery

  Thank you for your feedback. Please be assured we do take this into consideration and offer multiple pre-bookable appointments, as well as early morning and evening appointments throughout the week. Of course if your issue requires a GP appointment, we would book you to see one but if you were to require a blood test, BP, dressing, injection etc then this would be booked with a health care assistant as this is what they are trained to do and it would be inappropriate to book with a GP based on their advanced skill set, this would also result in fewer GP appointments for those who really need to see them.

• I can't access the links they send me

  5

  Submitted by Anonymous 9th August 2024

  They keep sending me links via text message to book my appointments, but I don't have a smart phone so I can't open them. No complaints besides that, they are very good.

• Reply from Windmill Surgery

  Thank you for your feedback, if you contact the surgery with your details we can add this to your record so you do not get sent anymore.

• Not enough staff

  1

  Submitted by Anonymous 9th August 2024

  The number of doctors has halved. There is nowhere near enough staff.

• Reply from Windmill Surgery

  Thank you for your feedback, we can assure you our GP's have not halved. Please find further information on our website; https://www.windmillsurgery-wymondham.nhs.uk/practice-information/ We also have additional GPs joining from September 2024

• When you manage to get an appointment it is great

  3

  Submitted by Anonymous 9th August 2024

  When you actually get an appointment the doctors and staff are great. But with the system where you have to phone up to book an appointment it is hard. I can drive my kids to school and back and still be on hands-free in the queue. How can someone who works at 8am get an appointment?

• Reply from Windmill Surgery

  Thank you for your feedback. We appreciate this, we do make every effort to have pre-bookable appointments available to book in advance and these are often early mornings or evening appointments throughout the week to help those working or who have other commitments.