Windmill Surgery

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• Excellent appointment

  5

  Submitted by Anonymous 23rd November 2023

  Fantastic service from Physicians Associate Mia. She listened, answered my questions and gave me a full checkover. Very thorough. I am now feeling much better. It might be hard to get an appointment but when you do, it is excellent care! Windmill 5 *

• Reply from Windmill Surgery

  Thank you for your feedback, I will pass this on to the team. We endeavour to make the booking process as simple as possible, but on occasion due to staff sickness, annual leave and the volume of calls this can complicate the process. Many thanks Sheila

• Booking process is absolutely terrible

  1

  Submitted by Oliver Holmes 10th November 2023

  Windmill's booking process is diabolical. You have to call each morning at 0800 whilst I am supposed to be working to get told each morning we have no appointments. This morning I was on hold for one and a half hours for it to finally start ringing to then be hung up on. I appreciate you can't keep hold of your GPs but you need a better way of managing patients expectations. There isn't even a contact method on the website to leave a complaint or contact the practice manager.

• Reply from Windmill Surgery

  I'm sorry that you have had a problem getting through to the surgery. The demand on Mondays is very high & unfortunately Windmill Surgery did have staff shortages on reception, which was unavoidable. The phone lines open at 8am, they do have appointments that can be pre-booked, normally 2-3 weeks ahead. They are now clinically fully staffed so hopefully this issue will not happen to frequently. Please accept our apologies. Kind regards Windmill Surgery

• trying to use your website

  1

  Submitted by josephine nairn 31st October 2023

  Tried to use the website to ask medical questions on an existing medical condition. Am informed there is a 'contact form' for this but it is nowhere to be found. Youtube tells me there is a 'consulting room' but there isn't. Kept going round in the usual circles.

• Reply from Windmill Surgery

  I'm sorry you have had a problem with the website, you can ask questions under General Enquiries, this will then be sent to reception, they have 48 hours to reply. Or you can phone us from 8am-18.30pm each week day Hope this had helped. Kind regards Windmill Surgery

• Very happy here

  5

  Submitted by Collected by Healthwatch Norfolk staff 25th September 2023

  The receptionist and doctors are good. There can be a long wait when you call but that can't be helped. I'm pleased with things here.

• Reply from Windmill Surgery

  Thank you for your reply. We are always trying to improve, I'm glad that you are happy with the surgery . Kind regards Sheila

• Love this surgery

  5

  Submitted by Collected by Healthwatch Norfolk staff 25th September 2023

  I've been to others and this one is great. I can get an appointment and see the same clinicians. Consistency is really good, especially with my mental health. I can request a specific doctor from the team.

• Reply from Windmill Surgery

  Thank you for your response, we are pleased that the surgery is meeting your needs. Kind regards

• Kind and caring

  5

  Submitted by Collected by Healthwatch Norfolk staff 25th September 2023

  You're able to get through quickly on the phone even if there's a queue. The lady on reception is very kind and caring and the PA is lovely. The dispensary is great, they treat you nicely. Very good.

• Reply from Windmill Surgery

  We are pleased that your experience at Windmill Surgery is a positive one. Thank you for your kind words.

• Always brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 25th September 2023

  The receptionists answer calls nicely, you can pre-book blood tests and the dispensary is very good. My only gripe is that you have to phone on the day for a same day appointment. That's really tricky for me with work. Getting through is hard and it's when i'm on the school run. It would be good to be able to book some appointments in advance. Apart from that it's very good.

  
  
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• They were great today

  5

  Submitted by Collected by Healthwatch Norfolk staff 25th September 2023

  I called in the morning and they said there were no appointments left for the day, but when I explained about my child's health complications they managed to find time to squeeze us in. They were really good when we came in at the appointment as well. Really can't fault them.

  
  
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• Best surgery there ever is

  5

  Submitted by collected by Healthwatch Norfolk staff 20th September 2023

  They are caring. They have got time for you. The atmosphere is right, the ambiance is right - this is the best surgery there ever is. If I ring up I know I can see a Doctor that day, I couldn't want for a better surgery. The reception are good, the Doctors I just cannot fault.

• Reply from Windmill Surgery

  Thank you for your response, we are pleased that you are happy with the service, and will continue to strive for this standard

• Doctors are lovely

  5

  Submitted by collected by Healthwatch Norfolk staff 20th September 2023

  I think the people here are really nice, the doctors are lovely. I find it easy to get an appointment.

• Reply from Windmill Surgery

  Thank you for your reply, we are pleased that you are happy with the service