Windmill Surgery

Feedback

• A bit different since lockdown

  4

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  My experience has been a bit different since lockdown but I have no problem with communication or speaking to someone, but haven't needed to see anyone recently.

  
  
  Leave a provider response

• The Dispensary give a 5 star service

  4

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  The dispensary on site are 5 star, they really look after me and are wonderful. With the surgery I phone at 08.30 in the morning and the line is busy, you'll be lucky if you get through by 12pm. I can't make an appointment face to face at the desk so I write a letter to my doctor and he usually gets back to me quickly or sends a prescription out. You used to be able to walk in and make an appointment at the desk and that was better. My Dr does talk quite fast when he calls and I do struggle to keep up sometimes.

  
  
  Leave a provider response

• Good communications

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  I think the surgery is very good, they have good communications with me.

  
  
  Leave a provider response

• Never had a problem

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  I've never had a problem, sometimes there is a bit of to and fro with the communication, waiting to hear and replies to online forms, but all good in the most.

  
  
  Leave a provider response

• Would like a few more advance appointments

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  I love it here, I think they are really good, but I would like a few more advance appointments available rather than ring/contact on the day as this is not always convenient. Their online communication is always quick, but a month is a long time to have to wait for an advance booked appointment.

• Reply from Windmill Surgery

  Thank you for your comments. We will try to give more advance appointments going forward. But we have found that many of these appointments then become a DNA (did not attend). So the balance it quite difficult.

• Absolutely Brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  I think they are absolutely brilliant here - no matter who you see they're wonderful. I really like it here - they're courteous and they look after you. The nurses especially - Amy is always very careful and kind and Debbie is great too

• Reply from Windmill Surgery

  Thank you for you kind response, we endeavour to continue with these standards. We will pass on your comments to all staff.

• Everything was on time

  4

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  Staff were good and everything was on time. It was easy to make an appointment. A good experience.

• Reply from Windmill Surgery

  We are pleased that everything went well, we will continue to keep up this standard.

• Seen when need to be seen

  4

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  I think this surgery is ok, I've been seen when I need to be seen. I come in to the surgery when I need to speak to someone I don't use online

• Reply from Windmill Surgery

  Thank you for your comments.

• Doesn't seem as many Drs as there used to be

  4

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  I find it is impossible to get through on the telephones in the morning when I want an appointment. I try and time it exactly for when the phone lines open and I can not get through. It doesn't seem like there are as many Drs here as there used to be. My Dr sent me for a scan and I had to wait over a month to get another appointment to see him afterwards.

• Reply from Windmill Surgery

  Thank you for your feedback. We do have many telephone lines open at that time, & staff to answer the calls, but as you can imagine many people are also trying to get through. We have recruited other staff ie ACP ( Advanced Clinical Practioner). to try to help with appointments, as we have struggled to recruit GP's for some time. We endeavour to provide a good service

• I think they're brilliant

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  In my opinion I think they're brilliant - really good. I always get a reply and see someone, everyone here is really nice. I use the online system to get in touch as it is more convenient for me.

• Reply from Windmill Surgery

  Many thanks for your response, we hope that we can continue to deliver a good service.