Windmill Surgery

Feedback

• Staff were good

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  I had a good experience today. I was seen on time with no waiting and the staff were good. The only is that I ring up at 8:30 and can't get through. You can't book, it can take a few days to even get through to reception. I don't know why you can't book in advance.

• Reply from Windmill Surgery

  Hello Very pleased that you had a good experience with the surgery. We do recognise that the phone lines are busy @ 8.30am. We do have pre-booked appointments available. I believe this may have been a comment from earlier in the year.

• A great place

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  They always fit me in when I need. I only have to wait a few hours for an appointment.

• Reply from Windmill Surgery

  Glad we can accommodate your requests

• Doctor was lovely

  5

  Submitted by Collected by Healthwatch Norfolk staff 26th April 2022

  Good experience. It was nice and quick and the doctor was lovely. Making an appointment was brilliant, I got through okay.

• Reply from Windmill Surgery

  Really pleased you had a good experience

• Rely on people accessing online but good

  4

  Submitted by Collected at Healthwatch Norfolk event 15th February 2022

  There is a reliance on people having access to the internet. I prefer using the telephone and resort to online in the end but what about people without access? I was able to get an appointment and the procedure I needed was sorted. There is no face-to-face appointments for two or more weeks but the telephone consultations have been satisfactory. I just feel like opportunities can be lost if the doctor can't view the patient - it's not quite the same. They are very reliant on the computer systems.

• Reply from Windmill Surgery

  Thank you for you feedback, we have pre-booked and on the day, face 2 face appointments available & triage. This then gives all patients access. Kind regards Sheila

• Can't understand why they won't let us in

  1

  Submitted by Collected at Healthwatch Norfolk event 15th February 2022

  To start with I felt like they drew up the bridge and left us in the cold. The hospital were working the whole time so I couldn't understand why they wouldn't let us in. They have got better but they were very bad to start with. It felt like they were treating me like a nuisance. I can understand that we were facing a virus that no one had faced before and learning what was needed but it just felt very drastic. The vaccination system was great though. The volunteers were fantastic and it was very well organised.

• Reply from Windmill Surgery

  This has now been rectified

• Bad experience today

  1

  Submitted by Anonymous 11th January 2022

  I arrived at my appointment for my son at 10 am as I was required. I was not late. I was on time as required by Covid regulation. I entered the building and the computer to do the check-in was not working. The receptionist was on the phone. I waited to be called and then after ten minutes, I asked the receptionist if all was fine. She asked me how long I waited. I explained that I was there on time and waited as I didn't know what else to do. The nurse said that I missed my appointment. How and why? The receptionist kindly apologised. I wasted one hour of my time, my son two hours of school. Again, how and why? This is by far not a good service. I blame the nurse in charge for this. The consequence? Will I go back for my son asthma checkup? No!

• Reply from Windmill Surgery

  Sorry for this patient's experience. I believe this was dealt with at the time by the Site lead @ Windmill Medical, with the nurse involved. Kind regards Sheila

• 10 stars! No problem getting appointment

  5

  Submitted by Anonymous 8th October 2021

  Excellent - would give them 10 stars if I could! I have family at both this practice and Wymondham Medical Practice. I've been hearing about other people having difficulties getting appointments but I've never had a problem here.

  
  
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• Pretty good surgery

  5

  Submitted by Anonymous 7th October 2021

  Pretty good. I've needed them a lot in the last year and they've been pretty good.

  
  
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• Very good surgery

  5

  Submitted by Anonymous 7th October 2021

  Very good surgery - had no problems. I never wait long either.

  
  
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• Not happy

  1

  Submitted by Anonymous 9th July 2021

  Was told I had an appointment for 9:50 and waited all morning to get told they shut for lunch at 1 and then heard nothing

  
  
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