Windmill Surgery

Feedback

• Request for doctor's appointment

  5

  Submitted by Robert Bufton 18th July 2023

  Good afternoon: I rang this afternoon on behalf of my wife regarding an issue which we believe requires a face-to-face appointment with a doctor. Sheila on reception was very helpful and understanding and managed to get my wife an appointment in early August with Mia. As promised - Sheila - we will seek advice from a pharmacy in the area where we staying this week and keep you informed if there are further concerns raised about this health problem. We appreciate your help at this time, particularly as we understand how busy you must be. Many thanks

• Reply from Windmill Surgery

  Thank you for reaching out and sharing the positive experience you had with Sheila. We're glad to hear that she was able to assist you and arrange a face-to-face appointment with. It's great to know that you'll also be seeking advice from a local pharmacy and that you'll keep us updated if any further concerns arise regarding your wife's health problem.

• Service under pressure

  4

  Submitted by Alison Bee 6th July 2023

  The good experience here is that Receptionists, pharmacy and nursing staff are responsive to messaging. Communication has been good in the past. But lately, this service is under too much pressure possibly from new patients locally. Like many surgeries, there seems a falling-off of care and contact in the last 6 months to a year or so. Staffing seems more problematic and seeing the same GP has become difficult.

• Reply from Windmill Surgery

  Thank you for your feedback. We have had some challenging months with recruitment. We have now filled our vacancies, and we endeavour to provide our patients with the best possible service we can. Unfortunately the demand in primary care has increased significantly and ourselves and many other services are extremely pressured. We would like to take this opportunity of assuring you of our commitment to providing safe and sustainable care to you and all of our patients. Windmill Surgery

• Poor service from GP

  1

  Submitted by Amy 1st June 2023

  Second time I have seen this DR with the start of tonsillitis I am in a lot of pain and discomfort it’s very clear to see from how swollen and sore my throat is last time I had to use my works DR to get a prescription to get better and again today same poor service from GP making me wait another day to feel worse before I can get a prescription, really poor medical support

• Reply from Windmill Surgery

  I am sorry you have had this experience, I will to look into this for more detail and reasoning. Kind regards Sheila

• Unresponsive

  1

  Submitted by Collected by Healthwatch Norfolk Staff 30th May 2023

  Husband had kidney stones, visited A&E, had to call paramedic two days later as unresponsive. Advised to request CT scan with contrast through GP. GP was resistant and didn't appear to take concerns seriously. Would not prescribe codeine as advised from paramedic. Husband ended up back in A&E two days later on morphine and got an emergency CT with contrast scan. The GP has never followed up.

• Reply from Windmill Surgery

  I am sorry you have had this experience with the surgery and I hope your husband is recovering well ? I will look into this.

• Feel safe and looked after

  5

  Submitted by Kim Stevens 7th January 2023

  I've had a few episodes of care so far at this surgery and everytime I've been treated so well. All the staff are so kind and friendly. Recently went in after an accident in the kitchen and was in a bit of a panic and could not fault the care I received, they went over and above to make sure I was okay and felt safe. I really appreciated it.

• Reply from Windmill Surgery

  Thank you for your positive feedback, it is always nice to hear.

• Can\'t get an appointment

  1

  Submitted by Miss Leila Race 6th December 2022

  After a bad fall on the escalator at a Norwich shop I tried to get a face to face appointment with a doctor as a follow up to check my back and bruising. Was told that there were no bookable appointments until January and to keep trying by phone every morning. That was on the 17th November and I still haven't been able to get through on the phone as it is constantly engaged. When I finally do get through I am again told there are no bookable appointments until January and to keep phoning.

  
  
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• Can't get an appointment

  1

  Submitted by Simon Stuart-Young 2nd December 2022

  My wife has had abdominal pains for several weeks. 2 seperate urine tests have confirmed she has blood in her urine in concentrations that are of concern. In a phone consultation with a Doctor it is suspected that she has kidney stones but rather than booking an appointment she was told to phone in the next morning for a same day emergency appointment. Despite trying daily she either can't get through due to the line being constantly engaged or she is told no appointments are available. Do we have to wait until she gets a kidney stone infection before she can see a Doctor?

  
  
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• Brilliant through pregnancy

  5

  Submitted by Collected by Healthwatch Norfolk staff 18th May 2022

  I think the surgery were brilliant all the way through my pregnancy, I had high Blood Pressure so I had weekly checks there

  
  
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• When I go in - they're fine.

  4

  Submitted by Collected by Healthwatch Norfolk staff 18th May 2022

  I am on a lot of tablets so get seen quite regularly and when I go in they're fine. I don't think they have enough staff and often don't see the same person but that's ok I think. I am not happy to say when the receptionist asks me what is wrong when I call up for an appointment, and I am not online so do find it a bit difficult to make an appointment sometimes.

  
  
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• Trying to ask a question to a resent phone ca

  3

  Submitted by Richard bradley 12th May 2022

  The web site will not let me leave a text message out side work hours which is poor as my memerry is poor and if I remember SM something I tend to text it straight away before I forget again

  
  
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