East of England Ambulance Service NHS Trust

Feedback

• Pain was underestimated

  3

  Submitted by collected by Healthwatch Norfolk staff 6th January 2025

  My girlfriend called an ambulance as she'd found me collapsed, I was in a lot of pain. The paramedic told me I'd be fine at home with paracetamol which I knew wasn't right, but she did let me decide. I asked to go to A&E and ended up being admitted for a week.

  
  
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• 2 hour wait for a stroke

  1

  Submitted by Collected by a Healthwatch Norfolk member of staff 6th November 2024

  My husband was having a stroke and when I phoned 999 they said it would be 2 hours. All the TV ads say time is so important but it was still a two hour wait, I ended up just driving in myself which was terrifying.

• Reply from East of England Ambulance Service NHS Trust

  Good morning I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so. Many thanks Kathryn

• I couldn't praise the ambulance crew enough

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 20th August 2024

  I had a fall. I couldn't praise the ambulance crew enough. I didn't have to wait long. A&E (NNUH) was fine. They looked after me. They even gave me a sandwich!

• Reply from East of England Ambulance Service NHS Trust

  Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-001 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

• Brilliant service

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 30th July 2024

  The ambulance crew was amazing. They are a brilliant service. It was a very quick speedy response and the crew were amazing. We did have to wait outside the Queen Elizabeth Hospital, but that wasn't their fault.

• Reply from East of England Ambulance Service NHS Trust

  Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-002 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

• Excellent and thorough care

  5

  Submitted by Anonymous 22nd July 2024

  They were wonderful, caring, thorough, informative to both myself and friends. Very much appreciated and valued. Thank you

• Reply from East of England Ambulance Service NHS Trust

  Good afternoon Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KK-100924-003 and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

• The Ambulance Service was excellent

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 4th July 2024

  The Ambulance Service was excellent. My mother had a fall. We had to accept that it was a seven hour wait but the service kept ringing to ensure my mum was okay and to reassure us that they were on their way.

• Reply from East of England Ambulance Service NHS Trust

  Good morning Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KKXXXXXX and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

• Non existent service!

  1

  Submitted by Anonymous 2nd April 2024

  My elderly Mother in law fell in a supermarket car park this weekend. Suspected broken leg. We called 999 and we're told someone would call back in 2 hours and an ambulance wait would be a further 5 hour wait. They said not to move her but what choice did we have!! How they felt leaving a 77 year old laying on the cold tarmac of a car park for 7 hours was acceptable I do not know!

• Reply from East of England Ambulance Service NHS Trust

  Good morning I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can review the record and begin an investigation if you would like us to do so. Many thanks Kathryn

• Amazing

  5

  Submitted by Feedback collected by Healthwatch Norfolk staff 18th March 2024

  Both the paramedics that came to me were amazing. They took me to The Queen Elizabeth Hospital and I felt well look after from the time they picked me up until they left me at the hospital.

• Reply from East of England Ambulance Service NHS Trust

  Good morning Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. Thank you again for your kind words of appreciation. Kathryn

• Outstanding

  5

  Submitted by Sarah 7th March 2024

  I have had to call an ambulance twice in two days for my husband, and have received outstanding care and thoughtfulness from all 4 paramedics who attended. I cannot thank them enough.

• Reply from East of England Ambulance Service NHS Trust

  Good morning Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved. In your email could you please quote KKXXXXXX and I will be able to link the information to your feedback. Thank you again for your kind words of appreciation. Kathryn

• Told to take injured son in my own car

  1

  Submitted by Feedback collected by Healthwatch Norfolk staff 31st January 2024

  A couple of years ago, my son was involved in an accident. It took ages for the ambulance to arrive and when it did arrive they had sent two young female paramedics but my son was tall and I didn't think they would be able to lift him as he was on the ground. They said to me that we'll put him in your car and you can take him in your car to A&E. My son had blood over his face and it turns out he had internal injuries too. I refused to take him in my car so they did take him in the end. They were nice and they did get him there.

• Reply from East of England Ambulance Service NHS Trust

  I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.