The East of England Ambulance Service Trust (EEAST) provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in - Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
You can find out more about the ambulance service here - https://www.eastamb.nhs.uk/about-us/
To keep up to date with the latest news from EEAST, sign up for the INTOUCHEAST newsletter here - https://www.eastamb.nhs.uk/intoucheeast.htm
Feedback
165 responses from the local community
Long wait
1
Submitted by collected by Healthwatch Norfolk staff27th January 2025
I broke my leg and had to wait two and a half hours for an ambulance.
Submitted by collected by Healthwatch Norfolk staff6th January 2025
My girlfriend called an ambulance as she'd found me collapsed, I was in a lot of pain. The paramedic told me I'd be fine at home with paracetamol which I knew wasn't right, but she did let me decide. I asked to go to A&E and ended up being admitted for a week.
Submitted by Collected by a Healthwatch Norfolk member of staff6th November 2024
My husband was having a stroke and when I phoned 999 they said it would be 2 hours. All the TV ads say time is so important but it was still a two hour wait, I ended up just driving in myself which was terrifying.
Reply from East of England Ambulance Service NHS Trust
Good morning
I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can track the staff involved and begin an investigation if you would like us to do so.
Many thanks
Kathryn
I couldn't praise the ambulance crew enough
5
Submitted by Healthwatch Norfolk staff on behalf of person20th August 2024
I had a fall. I couldn't praise the ambulance crew enough. I didn't have to wait long. A&E (NNUH) was fine. They looked after me. They even gave me a sandwich!
Reply from East of England Ambulance Service NHS Trust
Good afternoon
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved.
In your email could you please quote KK-100924-001 and I will be able to link the information to your feedback.
Thank you again for your kind words of appreciation.
Kathryn
Brilliant service
5
Submitted by Feedback collected by Healthwatch Norfolk staff30th July 2024
The ambulance crew was amazing. They are a brilliant service. It was a very quick speedy response and the crew were amazing. We did have to wait outside the Queen Elizabeth Hospital, but that wasn't their fault.
Reply from East of England Ambulance Service NHS Trust
Good afternoon
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved.
In your email could you please quote KK-100924-002 and I will be able to link the information to your feedback.
Thank you again for your kind words of appreciation.
Kathryn
Excellent and thorough care
5
Submitted by Anonymous22nd July 2024
They were wonderful, caring, thorough, informative to both myself and friends. Very much appreciated and valued. Thank you
Reply from East of England Ambulance Service NHS Trust
Good afternoon
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved.
In your email could you please quote KK-100924-003 and I will be able to link the information to your feedback.
Thank you again for your kind words of appreciation.
Kathryn
The Ambulance Service was excellent
5
Submitted by Healthwatch Norfolk staff on behalf of person4th July 2024
The Ambulance Service was excellent. My mother had a fall. We had to accept that it was a seven hour wait but the service kept ringing to ensure my mum was okay and to reassure us that they were on their way.
Reply from East of England Ambulance Service NHS Trust
Good morning
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved.
In your email could you please quote KKXXXXXX and I will be able to link the information to your feedback.
Thank you again for your kind words of appreciation.
Kathryn
Non existent service!
1
Submitted by Anonymous2nd April 2024
My elderly Mother in law fell in a supermarket car park this weekend. Suspected broken leg. We called 999 and we're told someone would call back in 2 hours and an ambulance wait would be a further 5 hour wait. They said not to move her but what choice did we have!! How they felt leaving a 77 year old laying on the cold tarmac of a car park for 7 hours was acceptable I do not know!
Reply from East of England Ambulance Service NHS Trust
Good morning
I am sorry that you have had cause to raise concerns about East of England Ambulance Service. I would like to investigate the concerns you have raised and would be grateful if could email feedback@eastamb.nhs.uk with the date and the location we attended so that we can review the record and begin an investigation if you would like us to do so.
Many thanks
Kathryn
Amazing
5
Submitted by Feedback collected by Healthwatch Norfolk staff18th March 2024
Both the paramedics that came to me were amazing. They took me to The Queen Elizabeth Hospital and I felt well look after from the time they picked me up until they left me at the hospital.
Reply from East of England Ambulance Service NHS Trust
Good morning
Thank you for taking the time to provide feedback about the East of England Ambulance Service. I would like to pass your kind comments onto the staff involved and would be grateful if you could email feedback@eastamb.nhs.uk the date and location the crew attended to so that we can trace the staff involved.
Thank you again for your kind words of appreciation.
Kathryn