Aldborough Surgery

Feedback

• They're on the ball

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 14th August 2024

  It is 100% better than where I used to live. You can phone up, like today. I needed to see someone. If you make an appointment you might have to wait one or two weeks but if you need to see someone you can come on the same day. They are so lovely. The receptionists are lovely. Absolutely brilliant. You get texts about check-ups. They're on the ball.

• Reply from Aldborough Surgery

  Thank you for your feedback. Our Open Surgery is very popular with our patients and we are pleased that you feel that you have received such a good service from us.

• Really polite

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 14th August 2024

  Easy. Really polite. Just easy. I'm all sorted with an appointment and I'll get a text.

• Reply from Aldborough Surgery

  Thank you for your feedback. We are pleased that you are happy with the service we provide.

• Brilliant

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 14th August 2024

  Brilliant. I have a current health issue. I phoned this morning. They asked me if I could get here in ten minutes. What else is there to say!

• Reply from Aldborough Surgery

  Thank you for your feedback. We are delighted that you had such a positive experience with Aldborough Surgery.

• They put me back together!

  5

  Submitted by Healthwatch Norfolk staff on behalf of person 2nd July 2024

  Very good for most things. I had an accident with my hand and the nurses were fantastic. They put me back together! I had a bad back and the physio saw me the same day I called. She gave me exercises and it's much better now. The receptionists are lovely; they treat you as a person.

• Reply from Aldborough Surgery

  Thank you for your feedback. I am pleased to read that you have received such a good service from us. Alex Lorryman Practice Manager

• My experiences have been brilliant

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 25th April 2024

  My experiences have been brilliant really. You can always get an appointment. It's difficult to see a doctor sometimes. There is an open surgery every morning and you can always see someone, usually a doctor. You don't have to wait long and they won't turn you away. I think we're lucky really, compared to some!

• Reply from Aldborough Surgery

  Thank you for your positive feedback. It is always good to hear how important the Open Surgery is for our patients.

• I love going to the surgery; it is always a pleasure

  5

  Submitted by Healthwatch Norfolk staff on behalf of patient 28th March 2024

  They are extremely nice there. You can get an appointment very quickly. I saw the nurse and they were extremely attentive. I love going to the surgery; it is always a pleasure. The receptionist is chatty and the nurse treats you like a person, not an arm that needs jabbing!

• Reply from Aldborough Surgery

  Thank you for feedback. Your kind words are much appreciated by all the staff.

• Five out of five for everything!

  5

  Submitted by Feedback collected by a Healthwatch Norfolk employee 31st January 2024

  Fantastic. They have a walk in service every morning and a doctor sees you. It's pot luck who you see but all the doctors are good anyway. They give you the time needed. The receptionist is nice and doesn't quiz you on the spot. I give five out of five for everything!

• Reply from Aldborough Surgery

  Thank you for the positive feedback. It is much appreciated. Alex Lorryman Practice Manager

• Wonderful

  5

  Submitted by Collected by Healthwatch Norfolk Staff 7th August 2023

  They are the best surgery in the county according to the EDP and I agree! It never ever changes and is just wonderful. I feel so lucky to have it as my surgery.

• Reply from Aldborough Surgery

  Thank you so much for your kind words. We feel very lucky to have such wonderful and supportive patients. Alex Lorryman Practice Manager

• Aldborough Surgery

  5

  Submitted by Anonymous 14th March 2023

  The staff at Aldborough Surgery are amazing. They are all kind, efficient, caring and friendly. I can’t rate them highly enough. Thank you to all

• Reply from Aldborough Surgery

  Thank you for your wonderful feedback. I am pleased that you have had such a positive experience when attending Aldborough Surgery. Alex Reid Practice Manager

• Understanding caring staff member

  5

  Submitted by Anonymous 1st March 2023

  I suffer with anxiety and stress depression I visited the practice on 1st march 23 and the member of staff who I had consultant Ion with was very understanding and supportive treated me with dignity and respect

• Reply from Aldborough Surgery

  Thank you for taking the time and trouble to provide us with this feedback. I am really pleased to hear that you had a positive experience when attending Aldborough Surgery and you received the necessary care in the manner that all patients deserve. Alex Reid Practice Manager