Aldborough Surgery

Feedback

• Best Ever

  5

  Submitted by Judith Draper 24th September 2021

  I made my first visit to the surgery this morning after moving to this area. I found the all the staff extremely friendly and kind and overall a very pleasant experience. Thank you.

• Reply from Aldborough Surgery

  I am really pleased to hear that your experience when visiting Aldborough Surgery was positive. Thank you for taking the time to provide us with this feedback.

• Staff Are Always Nice

  5

  Submitted by Anonymous 27th August 2021

  I've been coming here for 35 years and the staff are very good and friendly. They know how to look after you. I had to wait a bit for my appointment today, but I didn't mind because that can happen and they apologised. When I went to pay for my prescription they informed me that as I am now over 60 there is no charge, it was great that they told me about that. The Covid-19 restrictions that they have in place seem reasonable and made me feel safe.

• Reply from Aldborough Surgery

  Thank you for your feedback. I am pleased to hear that you had such a good experience when attending Aldborough Surgery.

• Really Great Place

  5

  Submitted by William M 27th August 2021

  I like all the doctors and have met most of them. I have no complaints at all. I'm not waffling, it's just a really great surgery!

• Reply from Aldborough Surgery

  It is lovely to receive such positive feedback. Thank you for your time and kind words.

• Excellent

  5

  Submitted by Anonymous 27th August 2021

  The surgery is very good. The staff always listen to what you've got to say. I can't think of anything that could be done to improve the surgery.

• Reply from Aldborough Surgery

  Thank you very much for your feedback. It is very much appreciated.

• A God Send

  4

  Submitted by Susan B 27th August 2021

  Everyone at the surgery is very helpful. The receptionists, the nurses and the doctors are all helpful. They've been a God send with my recent health problems. They're wonderful and will always make sure you are seen.

• Reply from Aldborough Surgery

  Thank you very much for your kind words and feedback.

• Lots of medical issues

  5

  Submitted by Daisy Ward 14th January 2021

  Doctors and nurses are very polite and they get things done quickly and efficiently, it’s the best surgery I’ve been to

• Reply from Aldborough Surgery

  Thank you for your kind words. During this very difficult time to receive such positive feedback is very much appreciated.

• Couldn't ask for any more

  5

  Submitted by Anonymous 13th December 2019

  They're brilliant - Dr Bowman is amazing, especially the help and support. I couldn't ask for any more.

  
  
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• Really like it

  4

  Submitted by Anonymous 26th November 2019

  I really like it, the open surgery is useful because it takes a long time to get an appointment and often I need seeing sooner. The wait time has varied once you're here though. I've seen 4 or so different doctors but having access to my notes seems to help with the consistency of care. I felt I had to ask questions about my treatment rather than being told - perhaps down to the time restraints of a 10 min appointment?

  
  
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• All good

  5

  Submitted by Anonymous 26th November 2019

  It's all good, you can get appointments fine and all the staff are friendly, the doctors soon get to the root of the problem. Open clinic is a good resource - at least you don't have to wait 3-4 weeks for an appointment

  
  
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• I wouldn't come here if I didn't like it!

  5

  Submitted by Anonymous 26th November 2019

  I wouldn't come here if I didn't like it! I've been at the surgery 4-5 years, I usually only come for my annual check ups which I get reminders for. I always find that it's very good. The way the staff work is effective, I've seen a variety of doctors who have all been good. I came for a walk-in appointment this morning but I rang and they reserved me a space as I couldn't get in until a bit later than 10am.

  
  
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