Aldborough Surgery

Feedback

• Always Thorough

  5

  Submitted by Feedback received through Healthwatch Norfolk post 15th September 2022

  They have always been very thorough with any treatment I have needed. I can usually get an appointment when required.

• Reply from Aldborough Surgery

  Thank you for your feedback, it is very much appreciated.

• Fantastic Service

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st August 2022

  Everyone here is well-mannered and very professional. I have some mental health issues and they are wonderful at dealing with me. They know who I am and what I need from them when I call. Fantastic service.

• Reply from Aldborough Surgery

  I am pleased that you are happy with the care that you are receiving from us. Thank you for taking the trouble to provide us with your feedback.

• Well Looked After

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st August 2022

  The atmosphere here is great. They are all so friendly and there is never any hostility. They look after me really well and always have done.

• Reply from Aldborough Surgery

  We always try to ensure that all of our patients feel welcome at Aldborough Surgery. Thank you for your feedback.

• Wonderful

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st August 2022

  There's nothing I would change, it's wonderful. The willingness of staff to help is impressive. The staff are always cheerful. The doctor I saw today listened to me patiently and really took his time.

• Reply from Aldborough Surgery

  Thank you for your kind words and taking the trouble to provide us with your feedback.

• Unfailingly Impressive!

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st August 2022

  It is a first class practice. I can't fault it in any way, shape or form. It's excellent at every level from the administration to the doctoring. They've got a good thing going here, it is unfailingly impressive. Charming!

• Reply from Aldborough Surgery

  Thank you for your positive comments. Your feedback is much appreciated.

• Personalised Treatment and Care

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st August 2022

  I feel like I am treated as an individual here. It's personalised treatment that I receive. I've been coming to this surgery since it opened and have always been impressed by the care.

• Reply from Aldborough Surgery

  We try to treat all of our patients as individuals and I pleased that you feel the care you receive from us reflects this. Thank you for your feedback.

• Exceptional

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st August 2022

  Exceptional care is provided from all at the surgery. You can talk to people and know that they will listen. They ask you what you need and provide it. It feels like personalised treatment.

• Reply from Aldborough Surgery

  Thank you for your positive feedback it is very much appreciated.

• Very Happy

  5

  Submitted by Collected by Healthwatch Norfolk Staff 31st August 2022

  It's always been good for me. I come often due to my condition and find the nurses to be very, very good. The reception staff are always great. I'm very happy with it and I know I am lucky to have this surgery.

• Reply from Aldborough Surgery

  Thank you for your feedback. I am pleased that you are happy with the service that Aldborough Surgery provides.

• Responsive Friendly and Efficient

  5

  Submitted by Ian H 3rd August 2022

  I just want to say as a newcomer to the area what an unfailingly impressive operation we are blessed with at Aldborough, at every stage of use, on the phone, online and in person. Everything is of uniform high quality.

• Reply from Aldborough Surgery

  Thank you for taking the time and trouble to provide us with this positive feedback. We are pleased that you are happy with the service that we provide.

• End of day help for an emergency

  5

  Submitted by John Hopkins 14th October 2021

  One us experienced a sudden acute pain in the knee which was completly immobalising. I occurred abour half an hour before the surgery was due to close. We got through to the surgery immediately, and the receptionist arranged for us to be seen. Dr Holt diagnosed the problem, we were given a prescription and the pharmacist reopened the pharamcy to dispense it. We were both relieved and very grateful to have a diagnosis and treatment.

• Reply from Aldborough Surgery

  We are really pleased to hear that you received such a positive service from Aldborough Surgery. Thank you for taking the time and trouble to leave this feedback, it is very much appreciated.