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Campingland Surgery

Address: The Campingland Surgery, Campingland, Swaffham, PE37 7RD
Telephone: 01760721211
Website: www.campinglandsurgery.co.uk/

Feedback

  • Reply from Campingland Surgery

    Thank you for your feedback and very pertinent comments. I acknowledge that, at the moment, only one of the 9 parking slots we lease is annotated as disabled parking. We are currently looking at some different parking arrangements with the landlords/landowners, but unfortunately any changes could still take some time to come to fruition. I am very sorry to learn that you had to park away from the surgery on the day you completed this feedback – the throughput of the public parking spaces opposite the surgery is normally such that a 5 minute wait would normally see at least one free space become available. Most of our appointments are available for phone booking via reception, but I can certainly appreciate that being 18th or 20th in the queue is not ideal. Call waiting times are monitored at various stages of the day, and even the 18-20 calls first thing in the morning would normally be answered within a relatively short space of time. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback, really positive comments and 5-star rating of Campingland Surgery. Although remote Private GP services may be right for some, we pride ourselves on providing that personal individual care, and, yes, our Doctors (and all indeed all our clinicians) are real and living! Thank you again for this really positive endorsement of our services after your move into the area. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback, kind words and 5-star rating of Campingland Surgery. There certainly has been a move in recent years to patient self-care across the whole of Norfolk, and indeed the UK, under NHS England’s ‘#self-care’ campaigns. I hope you do not feel that this is ignoring the problem, but is more leaving you to manage the ongoing situations yourself in the way you would wish. Thank you for the really positive description of the dispensary and reception teams – I will make them aware of your kind thoughts on their services. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback and rating of the surgery. I am really glad to hear that everyone seemed helpful as you comment – we always try and provide the most helpful service we can, within the constraints of the modern-day NHS and all its pressures. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback, kind words and 5-star rating of Campingland Surgery. It is good to know that you have been able to see them face-to-face through the pandemic; that was always the aim where there was a need to be seen and I am glad it has worked as you describe. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback and rating of Campingland Surgery. I am sorry that the impacts of working under the Covid restrictions appeared to have impacted you. We were still seeing patients face-to-face all the way through the pandemic where there was a clear clinical need but were also working under the remit from NHS England/Improvement that, given the very serious implications for vulnerable patients, we should bring as few patients into the surgery as possible. I stress that, unlike some Norfolk practices, we are not an ‘online only’ practice, dealing with approximately 220-250 inbound calls from our patients each day. We are happy to accept contact from our patients in whatever form suits them best (albeit, we have not set up a TikTok page as yet!) Thank you for your kind thoughts on the dispensary – I am glad that the team are able to provide the brilliant service you cover in your feedback. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback and rating of Campingland Surgery. I would absolutely agree that not everybody can use a computer, which is why we at Campingland have not followed some other surgeries in Norfolk in making access primarily via the available online services. We deal with approximately 220-250 incoming calls into the surgery per day and run with a team of up to 3 receptionists answering those calls. As covered elsewhere on this forum, we have a large team of specialists in the practice who deal with many of the patient needs that a general practitioner dealt with in years gone by. This is not so much an ‘erosion of rights’ but working to NHS England’s teamworking ethos and employing specialists to deal with ever-more complex patient needs. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your really positive comments and 5-star rating of Campingland Surgery. It is really good to understand that, even through the pandemic, the experience you received was still very good. Thank you for your feedback. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback, really positive comments and 5-star rating of Campingland Surgery. It is so heartening to understand that, even with all the obvious Covid impacts, you have received very good responses when you needed them. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback and the 5-star rating of Campingland Surgery. What a great endorsement of the surgery; 55 years as a patient - Thank you! I think you have more robustness than the surgery building (built about the time you became a patient), which we know is looking somewhat tired and dated. Hopefully, some investment from the commissioning bodies in the premises is not too far off, but time will tell! Ian Wilson Practice Manager