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Campingland Surgery

Address: The Campingland Surgery, Campingland, Swaffham, PE37 7RD
Telephone: 01760721211
Website: www.campinglandsurgery.co.uk/

Feedback

  • Reply from Campingland Surgery

    Thank you for your feedback and the 5-star rating of Campingland Surgery. What a great endorsement of the surgery; 55 years as a patient - Thank you! I think you have more robustness than the surgery building (built about the time you became a patient), which we know is looking somewhat tired and dated. Hopefully, some investment from the commissioning bodies in the premises is not too far off, but time will tell! Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback on the service we provide. I am really sorry to hear that you have found some instances where staff have appeared rude. I am sure that was not their intent, but please accept my apologies for your experience. Like many businesses we have struggled with Covid absences in the last 6 months – we have seen more Covid-positive staff off since January than at any other time in the pandemic; this still continues with some positive test results even into May(all NHS staff are still testing, and if they return a positive test result have to be absent from work for at least 6 days). Unfortunately, this has meant that some appointments have had to be re-jigged to a later date, but I am sorry that this contact was not handled in the very best way possible. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback and 5-star rating of Campingland Surgery. I really hope we can continue to meet your needs at this level in the years to come. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback and also for the 5-star rating. We do embrace the modern NHS ethos of teamworking, so the fact that you do not see a Doctor means that your medical needs are not best dealt with by a general practitioner, but by one of the specialist team working at the surgery. The clinical team here includes Paramedics, a Clinical Pharmacist, a Physio, Social Prescribers, Care Coordinators, Nurse Practitioners, Practice Nurses and Healthcare Assistants, all working to meet the diverse needs of our patients. Even so, the Doctors here do work incredibly long hours to cover the needs of those patients who do need to see a Doctor for their care. I hope this helps explain NHS teamworking as it is in 2022. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback, the review title and, indeed, the very kind words about two areas of the surgery that are, maybe, \'unsung\'. Thank you also for the 5-star rating you have provided and your comments about the care we are able to provide. I hope we are able to provide such care for many years to come. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback, kind words and the 5-star rating you felt able to provide. Comments such as this provide a real lift to the pressured staff – it is wonderful to read that you can describe the staff in such glowing terms. Thank you so much. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your kind feedback and the 5-star rating for Campingland Surgery. It is so good to learn that the nurse put you at your ease; feedback such as your comments provide a real boost to the staff. Thank you so much. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback and the 5-star rating you felt able to provide Campingland Surgery. I am glad you get straight in when needing to as you describe – the reception team work with the clinicians to prioritise to need and it is great to learn of your experience of that. Thank you for your comments. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    Thank you for your feedback and the 5-star rating you have felt able to provide Campingland Surgery. I do hope that we can complete the return to normal ‘business’ and continue to provide the good levels of care to our patients for many years to come. Ian Wilson Practice Manager

  • Reply from Campingland Surgery

    What can I say here? Thank you so much for your desire to award rating of 10 stars. Your kind thoughts are much appreciated indeed. Ian Wilson Practice Manager