Carers Matter Norfolk

Feedback

• One member of staff was brilliant she was easy to talk to making difficult conversations easier.

  5

  Submitted by Anonymous 14th August 2024

  They sent me lots of information which is so helpful . Thank you

• Reply from Carers Matter Norfolk

  Thanks for your comment and we're so glad we could help!

• Wonderful to feelsomeone is out there to support me

  5

  Submitted by Samantha Leavey-kuhn 1st July 2024

  Sign posted to lots of local support in my area

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your feedback. We're are so glad that we were able to help you, and that you are able to connect with other local support you will benefit from. It is really important that you and other people who are looking after someone know we are here to support you.

• A really pleasant and cheering conversation with Karen Salter!

  5

  Submitted by Evelyn Toynton 23rd June 2024

  Karen was both very empathetic and full of practical advice; we also had a lively and enjoyable chat, which in my isolated situation means a lot to me, and left me feeling better able to get on with my day.

• Reply from Carers Matter Norfolk

  We are really glad to hear your time speaking to Karen was so productive. Looking after someone can leave so many of us feeling isolated, and it can be hard to know where to get the needed advice and support - and that is why we are here. Please do contact us again if you need further support or advice; you are not on your own.

• Contacted the service with very little knowledge looking for support and a listening ear, which I received

  5

  Submitted by Chris Tracey 23rd May 2024

  Karen provided a very caring, information and knowledgeable conversation. I ended the call feeling satisfied and somewhat relieved that someone was there to listen and help

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your review. We are glad that Karen was able to give the advice and support you needed. Many of us are not aware of what support may be available when we are caring for someone. We are here to listen to people's situations. So we can then discuss the options available around what may be helpful, and give the personalised advice and support that is most beneficial.

• Very helpful, understanding and supportive service provided. Made me feel hopeful for the future.

  5

  Submitted by Dawn Brown 22nd May 2024

  I was referred by the Frailty Matron at the local GP Surgery who is supporting my mother. I was given a self-referral form via email, which made think about all aspects of looking after my mother. Carers Matter then contacted me via telephone shortly after. It was nice to talk, where I didn’t think I would be able to talk about how I was feeling. Florence made me feel at ease by sharing she had lived through similar experiences. She made me feel not guilty about what I am currently experiencing and helped to put things into perspective. Florence also shared practical solutions and coping strategies. Using these, I now feel I can have a day off for my own well-being and that’s OK. I can also go on holiday and have time to myself without feeling I am doing something wrong. It’s OK to put myself first. Thank you for all her help. It has made such a difference to how I am feeling and thinking.

• Reply from Carers Matter Norfolk

  We are pleased to hear speaking to Florence has been so helpful to you. It is important that you and other unpaid carers know our support is available to you. Your needs and well-being are important. We are glad to have been able to have helped you, and that it has made such a difference to how you are feeling and thinking.

• Excellent support and advice when I felt overwhelmed by my new caring role

  5

  Submitted by Veronica Savage 17th May 2024

  The Advisor contacted me to agree a suitable time to explain my situation and was totally supportive especially when I was was struggling with stone emotions in providing responses - just what is needed. An Action Plan based on my initial assessment was e-mailed to me the same day. This helps me to keep focused on looking after myself as well as my husband. Lots of signposting even to issues not directly linked my carers role. I am so grateful for this help.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your feedback. Caring for someone can feel overwhelming, so we are glad to have been able to speak to you and help you with a plan that is practical and valuable to you. It is really important that you are supported and able to look after your own wellbeing and needs, as well as supporting your husband.

• Sarah left me a phone message on Friday and before i had time to return the ll on Monday she had followed up with another call

  5

  Submitted by Zena 16th April 2024

  Sarah took the time for me to answer her questions and came up with ideas and suggested area where we can get help and advised on benefits which I wasn't aware of. Sarah highlighted area to take care of my mental health.

• Reply from Carers Matter Norfolk

  It is good to hear that the support you have had from Sarah has been so helpful. We are here so that you, as carers, are able to get support that benefits you as well as the person you care for. Thank you for taking the time to leave your feedback.

• Carers Matter has helped my substantially by giving me help when I most needed it and by offering information and support that was invaluable.rt

  5

  Submitted by Paula Driscoll 12th April 2024

  Carers Matter supported me when I was going through difficulties with a loved one with dementia. They helped me financially with support to get carer's allowance and by putting me forward for the Norfolk Millenium funding which allowed me to have free reflexology.

• Reply from Carers Matter Norfolk

  We're glad to have been able to help you. It is so important to us that carers such as you get the support you need. Caring for someone can be very demanding and it's essential people know we are here to help. Thank you for taking the time to let us know about your experience.

• 10/10-Excellent & Valuable Advice Given

  5

  Submitted by Sharon Hallewell 8th April 2024

  I cannot begin to explain just how valuable I found the phonecall with Tom. He absolutely understood everything I was speaking to him about and I came off the phone feeling so relieved that finally someone could "understand" my situation and actually listened to me instead of me coming up against a brick wall. He was able to explain to me what he thought I may be entitled to and offered to refer me to the right places for help, also supplying links for extra information too. I would not hesitate at all to recommend this service to other carers'-it is a lifeline!

• Reply from Carers Matter Norfolk

  We are really pleased to hear that your conversation with Tom was so helpful. We hope the support you are now getting continues to make a difference to you. It is essential carers' needs are listened to and understood, and that they are able to get the support they are entitled to. Thank you for taking the time to leave your feedback.

• I was very impressed with the concern shown

  5

  Submitted by Chris Keys 25th March 2024

  I had no idea someone would contact me, but was very impressed with the care and attention that was given to my well being. I was particularly tired at that time, but was reassured help was at hand if needed. Tom was very patient and spent quite a bit of time speaking to me and understood what I was experiencing.

• Reply from Carers Matter Norfolk

  We are glad that you found the time speaking to Tom valuable. It is important people looking after someone get the help and support they need. And the first step to that is often ensuring they have someone to listen to them and taking the time to understand their situation. Our team really do recognise the value in making sure your personal experience of caring and the issues you face are properly understood. Then you can be given the advice and support that is right for you.