Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and available to people caring for another adult. Support is available to those caring for someone living in Norfolk, whether the carer lives in the county or elsewhere (caring at a distance). Carers Matter Norfolk is a carer-led service, putting you at the heart of everything that we do. The service offer is flexible in approach and tailored to meet what matters to you as an individual carer.
You can contact Carers Matter Norfolk to explain your situation and find out about the support that is right for you.
Tell us about your experience of using our service and help us to develop and improve it so we can reach more carers and ensure they have the right support to live well and independently.
Feedback
206 responses from the local community
Carers telephone support
5
Submitted by Anonymous22nd March 2024
Spoke to Sarah yesterday , she was extremely friendly and helpful, She understood the problems which are faced by carers and was able to offer advice and support for the future by sending me contact websites. It’s great to know carers matter. Thank you very much.
Reply from Carers Matter Norfolk
We are really glad that you found your call with Sarah so helpful.
Our team speak to people who are looking after someone each day. And many of us also have our own experiences of caring for someone. So we really do recognise the value and importance of carers, and how challenging it can be.
Please do contact us again if you need more help or information.
Kind & Professional
5
Submitted by Tiffany 4th March 2024
I can not begin to thank CMN for the time they have allowed for me to just air my thoughts, whilst navigating a difficult situation with my caring role. I find it very hard to put myself first, but the gentleman I spoke to, made me realise that I have needs too. Sometimes just having someone to talk to, can make a big difference, and I felt listened to throughout. Thank you CMN for your help. You are such a valuable service that I will recommend to all other carers I meet. :)
Reply from Carers Matter Norfolk
Thank you for leaving your feedback. We do recognise that it is so important that you, as a carer, are listened to, supported to recognise you own needs and then given the relevant help with these.
And thank you for letting other people know we are here. Many of us who look after someone do not recognise ourselves as a carer, or realise support is available.
Very helpful and informative
5
Submitted by Wayne Woods4th March 2024
Spoke to Sarah about needing help for caring for my wife. She came up with a care plan and it has lots of helpful links to get help. Started going through the list of supporting weblinks and now feel more reassured help is out there.
From being referred it did take about 3 weeks till i got a call. But it was worth the wait.
Reply from Carers Matter Norfolk
We are glad that you have found the call and the plan useful. We do prioritise referrals based on what we have been told about someone's situation, but please always do know you can contact us if you are in more pressing need of support - whether generally or on a specific situation.
Thank you for taking the time for leaving your feedback, it is appreciated.
Helpful
5
Submitted by Anonymous3rd March 2024
Having discovered the website and completed the Carers Form, they have been in contact and offered support in various ways. Although I have good support at present its good to know where I can get additional help and advice when I need it.
Reply from Carers Matter Norfolk
We are glad that you have found the information on support helpful. It is important that you do know we are here, and that if your circumstances change or if you decide you want more support, you can get in touch again and make use of what is available to you.
Thank you for leaving your review.
Extremely helpful
5
Submitted by Pat Newman12th February 2024
I had reached a point where I could not easily see a way forward and it helped me to put some perspective on it all.
Reply from Carers Matter Norfolk
We are really glad that we have been able to help you. It can be really challenging to work out a way forward when we are caring for someone. Our team are here to help unpaid carers.
Do please contact us again if you need further support.
Thank you for taking the time to leave your feedback.
Very helpful
5
Submitted by Anonymous9th February 2024
The man who called was very kind and caring and I felt he listened and understood our needs and he was able to get me the help I needed. Very greatfull. Thanks.
Reply from Carers Matter Norfolk
We are so pleased that we have been able to support you with getting the help that you need. It is important both for you and the person you care for that you are listened to and given the help that is most beneficial to you in your situation.
We appreciate you taking the time to leave your feedback.
More helpful than I could imagine
5
Submitted by Catherine W.9th February 2024
I felt that Florence really made the time to help me, and I came away with lots of avenues to explore that I did not know about. The fact that she happens to be fluent in my native language was a bonus I did not expect!
Reply from Carers Matter Norfolk
We are really pleased that you have found our support so helpful. We really do work to help ensure that people who are looking after someone are given the support they need. As an unpaid carer it can be very hard to know what help is available to you, and how to access it. And we really do want people to be able to get the right help for them.
Thank you for your comments.
Very helpful and kind.
5
Submitted by Anonymous28th January 2024
Tom who l spoke to was a good listener ,very kind and gave me lots of helpful advice.
Reply from Carers Matter Norfolk
We are very glad that you found the conversation so helpful.
It is important that people looking after someone are able to talk through their situations, be heard and then be given the advice and support that is relevant to their situation.
Thank you for leaving your feedback
Listened to concerns and actioned
5
Submitted by David Smith26th January 2024
Have just spoken to Adult Social services who are planning to follow Karens action plan
Reply from Carers Matter Norfolk
Thank you for taking the time to leave a review. We are glad that the action plan that was created with Karen is moving things forwards for you.
Do please contact us again if needed.
Very informative
5
Submitted by David long 26th January 2024
I was put at ease ,everything was explained so easy,as a carer you ignore yourself and was told to look after myself.
Reply from Carers Matter Norfolk
Thank you for leaving your review. We\'re glad we were able to put you at your ease and go through things with you.
It is so common for people looking after someone to have their focus on the person they care for, and we are here to support you as a carer and help you to take care of yourself.