Carers Matter Norfolk

Feedback

• Helping Hands

  4

  Submitted by Heidi Blake 5th December 2023

  Not every email or meeting is relevant to my needs as a carer but the fact that I am alerted via email to the help I could possibly need one day is very encouraging and thank you to all who work for and with carers. May you all be blessed.

• Reply from Carers Matter Norfolk

  Thank you for your feedback and kind words. We do believe it is important that unpaid carers get the support and information that is relevant to them in their present situation. And we also want carers to have an awareness of what else is available, if or when their circumstances change. Knowing help and support are available, and how to access them when needed make a big difference.

• Carers Matter is discriminating by not giving

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  Submitted by Dace Enina 27th November 2023

  I registred as unpaid career 9 years ago.My husband has biopolar disorder and shizoid personality disorder.In begining Carers Mater offered me comunity suport and helped ,but it all changed few years ago.They started to make coments that they think I am after money and grants.First time it was said by comunity adviser who was from Carers Matters.We needed bed as we did had not had one.She said :You are all after money."I did feel descriminated as it was very embarasing to be told that even we were strugling and I was sleeping on blown up air bed and suffered from back pain.Since then around ,starting 2 years ago it has become even worse. Everytime I turn to Carers Maters Norfolk I have been left feeling discriminated and denied any help.They make me feel like I am not worthy to any support and always turn me away.This makes me feel very deprest,having panick attacks because they are people who meant to represent suport for me but they are denying me any help.They say I am not entitled to help as I have been carer so long I sholuld go and look for help in comunity or GP.This is very unfair.I suffered so bad mental health and depression that I had panick attacks and could not cope because I felt left in total isolation from any support that was denied by the Carers Matter Norfolk when I needed it.I still need support but Carers Maters Norfolk is again turning me away.

• Reply from Carers Matter Norfolk

  We are really sorry you did not feel you had the support you wanted when you had contacted us. We are very glad that you have been back in touch with us, and that we have been able to talk to you more about the support available to you. Please do get in touch again if your needs change, or if you want further support. We are here to help you get the support you need.

• Meaningful help when I needed it most

  5

  Submitted by Jennifer Manser 27th November 2023

  Having spent years caring for my husband, Mother and Sister I had reached a point of exhaustion and despair. The financial, physical and mental stress had taken its toll, when a social worker referred me to Carers Matter.

• Reply from Carers Matter Norfolk

  We are very glad that we have been able to have given you help that you have valued so much. We are sorry that you had reached the stage you had before you were put in touch with us, it is really beneficial when people are able to speak to us early on in their experience of caring. Please do contact us if you want further advice or support.

• Fantastic Service

  5

  Submitted by Sheila Ashton Bentley 15th November 2023

  I am found this service absolutely invaluable. Sara was so knowledgeable and also being an x nurse was so informed, friendly and helpful. Thank you all for your help and support we couldn't have managed without you and your action plan - such a simple idea but 100% helpful.

• Reply from Carers Matter Norfolk

  Many thanks for taking the time to give your feedback. We are really glad to have been able to have helped you. It is important to us that the action plans we go through to create with you are personal to you, relevant and practical.

• Very informative and caring

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  Submitted by Anonymous 13th November 2023

  I spoke to a lovely lady who was not only caring an supportive but gave me lots of guidance

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you and that you've had such a positive experience of our support. Please do contact us again if you need further support or information.

• I wasn't Sure I Needed Support!

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  Submitted by Anonymous 9th November 2023

  Speaking on the 'phone with Sarah was easy and very useful. I hadn't really thought that I needed support or information, yet, but I came away with five helpful contacts. I also came away feeling reassured and confident. Thank you!

• Reply from Carers Matter Norfolk

  We are really glad that you found the phone call helpful. It is really important to us that carers are able to get the support they need, and a vital first step with this is knowing the support is there. We are pleased we have been able to help you.

• Totally Amazing Support

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  Submitted by Sarah O\'Driscoll 6th November 2023

  When I first spoke to Candice I was at my wits end. As a carer for my mum and with my own serious health issue I didn't know where to turn. Then I spoke to Candice! She was understanding, supportive helpful and efficient. Her empathetic nature brought much needed relief to my position. Thank you Candice.

• Reply from Carers Matter Norfolk

  We are so glad that you have been able to get the support that you have needed. This is really important to us. Being a carer can be very challenging, and having your own health needs must make these challenges even more difficult. It is essential each of us who has a caring role gets the support that is right for us personally. Thank you for taking the time to give your feedback, and do contact us again if you need further support.

• Great service

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  Submitted by Jodie Scott 25th October 2023

  The service has been fantastic, Florence who I spoke with has been super helpful

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your review. We are really pleased to hear that you have found our service so helpful.

• 100 % supportive

  5

  Submitted by Davina MacDonald 13th October 2023

  Everyone I spoke to were friendly and supportive. They were helpful and supportive

• Reply from Carers Matter Norfolk

  We are glad to have been able to give you help and support that you have appreciated.

• Support in time of need

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  Submitted by Margaret sallis 3rd October 2023

  Been so worried about myself having to go into Hospital for operation and wondering what will happen to my husband who has Alzheimer’s. He not capable to look after himself. My fears were put to rest after a long discussion today. I feel like a weight has been lifted from my shoulders. Knowing there is help .not got operation date yet. Hope to be end of the year? Social Services have also given the good news all will be well. They also spoke to me today.

• Reply from Carers Matter Norfolk

  We are really glad that you got in touch with us and that we have been able to help you. Looking after someone can be really demanding, and it is important in situations like these that you are able to get the right support. It makes a practical difference and also takes away some of the worries you otherwise may have. Please do get in touch again if you need further support.