Carers Matter Norfolk

Feedback

• Power pack for manual wheelchair application

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  Submitted by Anonymous 15th January 2024

  Very helpful, professional, caring and positive.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave a review. We are glad that we were able to help you, and that you were given the right advice and support for you, in a way that you appreciated. Please do contact us again if you need support with anything else.

• Awful

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  Submitted by Maria T 4th January 2024

  Awful service & rude staff.

• Reply from Carers Matter Norfolk

  We are grateful that you have taken the time to leave your review. It sounds like your experience was not of the standard we expect to provide to unpaid carers such as you. At Carers Matter Norfolk it is really important to us that we do give the advice and support that is needed. Please do contact us on 0800 083 1148 or by emailing info@carersmatternorfolk.org.uk, we can talk through the help and support that you need. And when you get in touch, please do also talk us through your previous experience. This can then help us know how to improve the support we offer you and other unpaid carers.

• I requested information about carer\'s breaks.

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  Submitted by Lesley Bessey 3rd January 2024

  I received a very helpful response to my enquiry from a member of your team who has put a plan together to help me organise my care role so that I can take a short break during the week whilst looking after my husband.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your comment. We are pleased we have been able to help you with getting a break from you caring role. Being able to have a break is really important when you are looking after someone, and it is a key part of our work to help people to be able to do this.

• Not good experience

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  Submitted by Anonymous 22nd December 2023

  Called asking for help but didn’t get anywhere not sure why I bothered, don’t waste your time calling.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your feedback. Your experience does not sound like it was what we would want or expect, and we are sorry about that. We don’t want to ensure that you are given the support that you need, so please do contact us on 0800 083 1148 or by emailing info@carersmatternorfolk.org.uk. And when you contact us, it would be appreciated if you let us know more about your previous experience. This feedback is important to us in knowing what we can do to improve the support we offer you and other unpaid carers.

• Would not recommend.

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  Submitted by Anonymous 22nd December 2023

  I saw Caring Matters was in my doctors & I contact but didn’t get far. I agree with the previous message, it felt robotic and cold.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to let us know about your experience. We are sorry your experience was not of the standard we work to provide. It is important to us unpaid carers get the advice and support they need. And we really want to ensure that you get the right support for you. Please do contact us either by calling us on 0800 083 1148 or by emailing info@carersmatternorfolk.org.uk so we can help you. If you would be prepared to do so, we would also be grateful if when you contact us you also tell us more about your previous experience. We value the opportunity to know more about how we can provide better support to unpaid carers.

• Comforting and empathetic

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  Submitted by terrymurphy 21st December 2023

  My wife aged 75 has Altzeimers and I am my wife's sole carer. I'm happy with this situation for the present and am not looking for help but Carers Matter Norfolk gave me the opportunity to share my experiences and for somebody to be aware that I existed. I had a long chat with Karen who seemed to understand my predicament and made me feel much better afterb our phone call.

  
  
  Leave a provider response

• Robotic service

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  Submitted by Anonymous 6th December 2023

  Seemed to be reading off a sheet, no manager to speak to? Very abrupt and even heard her sighing, made to feel like a number

• Reply from Carers Matter Norfolk

  We’re sorry you did not feel the conversation you had met the standards that we would expect. We do have a number of questions we ask all carers we speak with, this helps us understand different aspects of their situation. Many of the people we speak to have not been able to take time to think through the different ways their caring role is affecting them, or are not aware of all the support available to them. Do please contact us again and let us know if there are areas of your caring role that you feel in need of support with, which you don’t feel were covered in your call. And if you wish to give further feedback on your previous experience, do also let us have that when you get in touch.

• Helping Hands

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  Submitted by Heidi Blake 5th December 2023

  Not every email or meeting is relevant to my needs as a carer but the fact that I am alerted via email to the help I could possibly need one day is very encouraging and thank you to all who work for and with carers. May you all be blessed.

• Reply from Carers Matter Norfolk

  Thank you for your feedback and kind words. We do believe it is important that unpaid carers get the support and information that is relevant to them in their present situation. And we also want carers to have an awareness of what else is available, if or when their circumstances change. Knowing help and support are available, and how to access them when needed make a big difference.

• Carers Matter is discriminating by not giving

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  Submitted by Dace Enina 27th November 2023

  I registred as unpaid career 9 years ago.My husband has biopolar disorder and shizoid personality disorder.In begining Carers Mater offered me comunity suport and helped ,but it all changed few years ago.They started to make coments that they think I am after money and grants.First time it was said by comunity adviser who was from Carers Matters.We needed bed as we did had not had one.She said :You are all after money."I did feel descriminated as it was very embarasing to be told that even we were strugling and I was sleeping on blown up air bed and suffered from back pain.Since then around ,starting 2 years ago it has become even worse. Everytime I turn to Carers Maters Norfolk I have been left feeling discriminated and denied any help.They make me feel like I am not worthy to any support and always turn me away.This makes me feel very deprest,having panick attacks because they are people who meant to represent suport for me but they are denying me any help.They say I am not entitled to help as I have been carer so long I sholuld go and look for help in comunity or GP.This is very unfair.I suffered so bad mental health and depression that I had panick attacks and could not cope because I felt left in total isolation from any support that was denied by the Carers Matter Norfolk when I needed it.I still need support but Carers Maters Norfolk is again turning me away.

• Reply from Carers Matter Norfolk

  We are really sorry you did not feel you had the support you wanted when you had contacted us. We are very glad that you have been back in touch with us, and that we have been able to talk to you more about the support available to you. Please do get in touch again if your needs change, or if you want further support. We are here to help you get the support you need.

• Meaningful help when I needed it most

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  Submitted by Jennifer Manser 27th November 2023

  Having spent years caring for my husband, Mother and Sister I had reached a point of exhaustion and despair. The financial, physical and mental stress had taken its toll, when a social worker referred me to Carers Matter.

• Reply from Carers Matter Norfolk

  We are very glad that we have been able to have given you help that you have valued so much. We are sorry that you had reached the stage you had before you were put in touch with us, it is really beneficial when people are able to speak to us early on in their experience of caring. Please do contact us if you want further advice or support.