Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and available to people caring for another adult. Support is available to those caring for someone living in Norfolk, whether the carer lives in the county or elsewhere (caring at a distance). Carers Matter Norfolk is a carer-led service, putting you at the heart of everything that we do. The service offer is flexible in approach and tailored to meet what matters to you as an individual carer.
You can contact Carers Matter Norfolk to explain your situation and find out about the support that is right for you.
Tell us about your experience of using our service and help us to develop and improve it so we can reach more carers and ensure they have the right support to live well and independently.
Feedback
209 responses from the local community
Very helpful and kind.
5
Submitted by Anonymous28th January 2024
Tom who l spoke to was a good listener ,very kind and gave me lots of helpful advice.
Reply from Carers Matter Norfolk
We are very glad that you found the conversation so helpful.
It is important that people looking after someone are able to talk through their situations, be heard and then be given the advice and support that is relevant to their situation.
Thank you for leaving your feedback
Listened to concerns and actioned
5
Submitted by David Smith26th January 2024
Have just spoken to Adult Social services who are planning to follow Karens action plan
Reply from Carers Matter Norfolk
Thank you for taking the time to leave a review. We are glad that the action plan that was created with Karen is moving things forwards for you.
Do please contact us again if needed.
Very informative
5
Submitted by David long 26th January 2024
I was put at ease ,everything was explained so easy,as a carer you ignore yourself and was told to look after myself.
Reply from Carers Matter Norfolk
Thank you for leaving your review. We\'re glad we were able to put you at your ease and go through things with you.
It is so common for people looking after someone to have their focus on the person they care for, and we are here to support you as a carer and help you to take care of yourself.
Power pack for manual wheelchair application
5
Submitted by Anonymous15th January 2024
Very helpful, professional, caring and positive.
Reply from Carers Matter Norfolk
Thank you for taking the time to leave a review.
We are glad that we were able to help you, and that you were given the right advice and support for you, in a way that you appreciated.
Please do contact us again if you need support with anything else.
Awful
1
Submitted by Maria T4th January 2024
Awful service & rude staff.
Reply from Carers Matter Norfolk
We are grateful that you have taken the time to leave your review.
It sounds like your experience was not of the standard we expect to provide to unpaid carers such as you.
At Carers Matter Norfolk it is really important to us that we do give the advice and support that is needed. Please do contact us on 0800 083 1148 or by emailing info@carersmatternorfolk.org.uk, we can talk through the help and support that you need.
And when you get in touch, please do also talk us through your previous experience. This can then help us know how to improve the support we offer you and other unpaid carers.
I requested information about carer\'s breaks.
5
Submitted by Lesley Bessey3rd January 2024
I received a very helpful response to my enquiry from a member of your team who has put a plan together to help me organise my care role so that I can take a short break during the week whilst looking after my husband.
Reply from Carers Matter Norfolk
Thank you for taking the time to leave your comment.
We are pleased we have been able to help you with getting a break from you caring role.
Being able to have a break is really important when you are looking after someone, and it is a key part of our work to help people to be able to do this.
Not good experience
1
Submitted by Anonymous22nd December 2023
Called asking for help but didn’t get anywhere not sure why I bothered, don’t waste your time calling.
Reply from Carers Matter Norfolk
Thank you for taking the time to leave your feedback. Your experience does not sound like it was what we would want or expect, and we are sorry about that.
We don’t want to ensure that you are given the support that you need, so please do contact us on 0800 083 1148 or by emailing info@carersmatternorfolk.org.uk.
And when you contact us, it would be appreciated if you let us know more about your previous experience. This feedback is important to us in knowing what we can do to improve the support we offer you and other unpaid carers.
Would not recommend.
1
Submitted by Anonymous22nd December 2023
I saw Caring Matters was in my doctors & I contact but didn’t get far. I agree with the previous message, it felt robotic and cold.
Reply from Carers Matter Norfolk
Thank you for taking the time to let us know about your experience.
We are sorry your experience was not of the standard we work to provide.
It is important to us unpaid carers get the advice and support they need. And we really want to ensure that you get the right support for you. Please do contact us either by calling us on 0800 083 1148 or by emailing info@carersmatternorfolk.org.uk so we can help you.
If you would be prepared to do so, we would also be grateful if when you contact us you also tell us more about your previous experience. We value the opportunity to know more about how we can provide better support to unpaid carers.
Comforting and empathetic
5
Submitted by terrymurphy21st December 2023
My wife aged 75 has Altzeimers and I am my wife's sole carer. I'm happy with this situation for the present and am not looking for help but Carers Matter Norfolk gave me the opportunity to share my experiences and for somebody to be aware that I existed. I had a long chat with Karen who seemed to understand my predicament and made me feel much better afterb our phone call.
Seemed to be reading off a sheet, no manager to speak to? Very abrupt and even heard her sighing, made to feel like a number
Reply from Carers Matter Norfolk
We’re sorry you did not feel the conversation you had met the standards that we would expect.
We do have a number of questions we ask all carers we speak with, this helps us understand different aspects of their situation.
Many of the people we speak to have not been able to take time to think through the different ways their caring role is affecting them, or are not aware of all the support available to them.
Do please contact us again and let us know if there are areas of your caring role that you feel in need of support with, which you don’t feel were covered in your call.
And if you wish to give further feedback on your previous experience, do also let us have that when you get in touch.