Carers Matter Norfolk

Feedback

• Awful service

  1

  Submitted by Anonymous 21st September 2023

  Awful service asked to speak with the manager to be told they don’t deal with any assessments personally and they work in the background. Why is there a service manager if they can’t carry out the services needs and talk with the general public!!!!!!!

• Reply from Carers Matter Norfolk

  We're sorry you feel you have had a bad experience when contacting us. The assessments and support to carers we provide are delivered by a team specifically trained to do this. This is not a part of the service carried out by managers.

• Help that I didn't know existed.

  5

  Submitted by Brian Simmons 19th September 2023

  I am new to this job as Carer and I have been managing, but didn't realise that there are people around who can help. The gentleman i spoke to took 5 actions which has helped me to feel more able to care for my Wife. We all need charities such as this to help when we find ourselves in a situation, which in our younger years we never thought we would be in.

• Reply from Carers Matter Norfolk

  It is really important to us that you, as carers, are given the help and support that you need. We're glad that the action plan you were able to come up with together has been helpful to you. Please do contact us if you need further support.

• Very useful

  5

  Submitted by Peter Cutting 15th September 2023

  Lots of useful information.

• Reply from Carers Matter Norfolk

  We are glad that you have found the information useful, and appreciate you taking the time to leave your feedback.

• Fantastic

  5

  Submitted by Claire 11th September 2023

  I can't fault carer's matters Norfolk I've been struggling for 2 years pushing my mum around in a wheelchair finding it very difficult but I rang at my lowest point and all the help I received was 100%. They updated my carers need and help me get a power pack for her wheelchair. It was so quick and kept me informed and update, I can't thank them enough and the charity that supplied the power. I can ow enjoy many more days out with mum

• Reply from Carers Matter Norfolk

  We are really glad that the help and advice we've provided have made such a difference to you. Having the right support and equipment can make sure a difference when looking after someone. We are glad this has made life easier for you and your mum. And thank you for taking the time to leave your feedback.

• Another great experience!

  5

  Submitted by Andy Feek 30th August 2023

  I’ve used CarersMatterNorfolk on a number of occasions now and always found them to be extremely helpful, knowledgeable and professional. I had a lovely conversation with them yesterday, updating my current caring role. In addition to this, they produced a 6 point action plan to help with my current needs as a carer. Fantastic, thank you.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your feedback. We are really pleased that we have been able to help you again and that your action plan is going to be useful for you.

• overwhelmed

  5

  Submitted by szara froud 26th August 2023

  I was overwhelmed by the support and surprised at how much I opened up to a stranger on the phone. I did not realise I was holding so much in myself.

• Reply from Carers Matter Norfolk

  We are so pleased that you recognised you could talk openly to us about your situation and needs. It is so important that carers are given the opportunity to get the support and advice they need, as they can often be very focussed on the needs of the person they are supporting. Carers being listened to and given support is vital, and why we are here.

• Very Helpful Service

  5

  Submitted by Gareth 21st August 2023

  Florence and Samantha have been very supportive and friendly. It has been great to communicate with them both and I would recommend this service to anyone who is unsure of the help they may be able to receive. Thank you again for all your help.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your feedback. We are glad to have been of help, and we really do want to hear from anyone who is looking after someone if there are things they would value help with. As you say, many people who are carers are unsure - or unaware - of the range of support and services available to them.

• patient transport

  5

  Submitted by jackie smart (carer for john a smart ) 19th August 2023

  concern over costs to visit hospital out of Norfolk for treatment at Addenbrooks as this is the only hospital dealing with cochlear implants. Within a day you supplied us with detailed help available. Thank you so much.

• Reply from Carers Matter Norfolk

  We are pleased that you contacted us and that we have been able to help you. There can be so many situations where people looking after someone face a problem and do not know of what support is available. We are here so that carers can find out about, and get, the services and support that are relevant to them.

• So kind

  5

  Submitted by Barbara Sams 17th August 2023

  Sarah phoned me up out of the blue and was so very kind and helpful this is the first time that anyone has really bothered and cared about my son and i

• Reply from Carers Matter Norfolk

  We are really glad that the call was appreciated. It is very important that carers are given the help and support that they need. We are glad that we contacted you and please do get in touch if you want more advice or support.

• Very helpful service

  5

  Submitted by Jean Simpson 15th August 2023

  Karen clearly understood the issues. She Recommended, explained and put me forward to-helpful support from other agencies. I quickly received an easy to understand action plan. Thankyou.

• Reply from Carers Matter Norfolk

  We are pleased that we have been able to help you. And we recognise carers can have many responsibilities and demands on their time and energy, so hearing that you found your action plan easy to understand is good to know.