Carers Matter Norfolk

Feedback

• Support

  5

  Submitted by Anonymous 26th March 2023

  It was good to have a conversation with Karen. She was very understanding and had some useful advice. I had lots of information sent to me. It can be a very full day being a carer for someone you love and having a talk with someone who is understanding is a big boost. I don't feel abandoned any more and will take in all the information sent. Thank you Karen

• Reply from Carers Matter Norfolk

  Being a carer can be a very demanding role and feel very isolating - but there is support available to people who are looking after someone. We are glad that the conversation and information have been helpful. If you would like further help or support please do get in touch again.

• Very supportive service

  5

  Submitted by Tracey Burn 23rd March 2023

  Very professional, supportive service. The adviser was very friendly and knowledgeable she also signposted me to other organisations who could support my family. Thank you so much for helping me at a time when I really needed advice.

• Reply from Carers Matter Norfolk

  Thank you for your feedback. It is important to us that carers are able to get the support that they need. It is not easy for people to know what is available to them and the people they care for. We are glad that we have been able to help you get support that will benefit you and your family.

• Finishing a valuable service

  1

  Submitted by Diane Jermany 20th March 2023

  Carers Matter Norfolk have been running 'carers cuppas' on zoom, a chance for carers to meet, discuss things and also ask a member of staff for advice if needed. We have just been told this evening that this service is ending next week - no consultation with users and very little notice. A very upset group of people. I now feel worthless and not wanted by this organisation. NB the staff member that ran our meetings was brilliant and it is not her decision.

• Reply from Carers Matter Norfolk

  Apologies that we did not respond to your comment when it was left. The Carers' Cuppas is a service that has continued, and is still available to unpaid carers who clearly value the support and opportunities to share that it gives them.

• Great help very informative

  5

  Submitted by Sally Mitchell 15th March 2023

  I am new to being a carer and the help and information I received was so good and helpful thank you so much

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you. It is good that you know we are here from early in your experience as a carer, being able to access the right help and advice at each stage and as circumstances change is very important.

• everything explained

  5

  Submitted by Anonymous 14th March 2023

  on one phone call i felt at rest with the help of karen i was put at ease with things i never knew about but was told of many places that the carers matters norfolk deal with that could help me in my situation im truly grateful to them

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you, and been able to tell you of the support available to you. It is very important carers can access the support they need.

• Friendly and understanding

  5

  Submitted by Cathy Ellingworth 14th March 2023

  I had an initial call from Haley to discuss my role as a carer and to find out what help and support is there for me if I need it in future. She was helpful, friendly and it's so good to know where I can turn to if I need assistance.

• Reply from Carers Matter Norfolk

  Thank you for leaving your feedback. It is important that you have the help and support you need, and that you know you can contact us again to know what else is available and relevant if your circumstances change.

• Brilliant Support

  5

  Submitted by Sandra Jones 10th March 2023

  I had a phone call from Hayley who immediately put me at my ease. I got quite emotional talking with her,cash I felt that she was the only person to listen to me. She responds quite promptly to me emails erc. I cannot fault your service at all. Keep doing what you're doing Hayley, you're so easy to talk with and thank you very much for all your help.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your feedback. It is really important to us that carers are listened to, their situation and needs understood, and that you are made aware of the support available to you. Please do contact us if you need any more information.

• Practical support

  5

  Submitted by Anonymous 7th March 2023

  Hayley provided immediate practical support and understanding of a wider story of aircrew being damaged by flying in jets - an excellent response.

• Reply from Carers Matter Norfolk

  We are really glad to have been able to help you. It is important to us that as a carer you know different parts of your situation can be understood, and that you can be given relevant support and information.

• Patient and Understanding

  5

  Submitted by Rhedyn Thain 7th March 2023

  Karen who I talked to listened, was very patient when I was talking about emotional subjects and even took the time to find extra support for an LGBT+ Carer like myself.

• Reply from Carers Matter Norfolk

  We are very glad that you have been listened to and given the support you need. It is very important to us that carers are given the support that is relevant to them personally, and that is tailored to their situation.

• What a relief

  5

  Submitted by Mrs T Symons 5th March 2023

  I was a bit nervous about calling to discuss my carers assessment in more detail, but Hayley was kind and friendly and helped me pinpoint things that would help me in my caring role and also support me as a person. I feel much more confident that I will be able to carry on caring knowing that I can call again for advice and support if I need to. Thank you.

• Reply from Carers Matter Norfolk

  It is really important people do know and feel the conversations they have, including the carers assessments, are all about exactly what your have experienced - identifying what will help you in your caring role and as a person who is looking after someone. And do not hesitate to contact us again, we know people's needs and situations can change over time. Advice and support is available.