Carers Matter Norfolk

Feedback

• Great help very informative

  5

  Submitted by Sally Mitchell 15th March 2023

  I am new to being a carer and the help and information I received was so good and helpful thank you so much

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you. It is good that you know we are here from early in your experience as a carer, being able to access the right help and advice at each stage and as circumstances change is very important.

• everything explained

  5

  Submitted by Anonymous 14th March 2023

  on one phone call i felt at rest with the help of karen i was put at ease with things i never knew about but was told of many places that the carers matters norfolk deal with that could help me in my situation im truly grateful to them

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you, and been able to tell you of the support available to you. It is very important carers can access the support they need.

• Friendly and understanding

  5

  Submitted by Cathy Ellingworth 14th March 2023

  I had an initial call from Haley to discuss my role as a carer and to find out what help and support is there for me if I need it in future. She was helpful, friendly and it's so good to know where I can turn to if I need assistance.

• Reply from Carers Matter Norfolk

  Thank you for leaving your feedback. It is important that you have the help and support you need, and that you know you can contact us again to know what else is available and relevant if your circumstances change.

• Brilliant Support

  5

  Submitted by Sandra Jones 10th March 2023

  I had a phone call from Hayley who immediately put me at my ease. I got quite emotional talking with her,cash I felt that she was the only person to listen to me. She responds quite promptly to me emails erc. I cannot fault your service at all. Keep doing what you're doing Hayley, you're so easy to talk with and thank you very much for all your help.

• Reply from Carers Matter Norfolk

  Thank you for taking the time to leave your feedback. It is really important to us that carers are listened to, their situation and needs understood, and that you are made aware of the support available to you. Please do contact us if you need any more information.

• Practical support

  5

  Submitted by Anonymous 7th March 2023

  Hayley provided immediate practical support and understanding of a wider story of aircrew being damaged by flying in jets - an excellent response.

• Reply from Carers Matter Norfolk

  We are really glad to have been able to help you. It is important to us that as a carer you know different parts of your situation can be understood, and that you can be given relevant support and information.

• Patient and Understanding

  5

  Submitted by Rhedyn Thain 7th March 2023

  Karen who I talked to listened, was very patient when I was talking about emotional subjects and even took the time to find extra support for an LGBT+ Carer like myself.

• Reply from Carers Matter Norfolk

  We are very glad that you have been listened to and given the support you need. It is very important to us that carers are given the support that is relevant to them personally, and that is tailored to their situation.

• What a relief

  5

  Submitted by Mrs T Symons 5th March 2023

  I was a bit nervous about calling to discuss my carers assessment in more detail, but Hayley was kind and friendly and helped me pinpoint things that would help me in my caring role and also support me as a person. I feel much more confident that I will be able to carry on caring knowing that I can call again for advice and support if I need to. Thank you.

• Reply from Carers Matter Norfolk

  It is really important people do know and feel the conversations they have, including the carers assessments, are all about exactly what your have experienced - identifying what will help you in your caring role and as a person who is looking after someone. And do not hesitate to contact us again, we know people's needs and situations can change over time. Advice and support is available.

• Hayley helped

  5

  Submitted by Anonymous 2nd March 2023

  Very pleased with the help and support from Hayley last week. I called with a question, she explained things well and asked more questions to help me and my wife out. I was feeling solitary but now I feel better……….faith in humanity restored!

• Reply from Carers Matter Norfolk

  We are very glad you found the call so helpful. Being a carer can feel very isolated, and it can be hard to know about all the support available to you. We are pleased to have been able to help you.

• Charming and wonderfully supportive

  5

  Submitted by Mr Alan Lord 1st March 2023

  I was referred to this service regarding the caring responsibilities for my father in law and spoke with a lady called Rebecca, who was charming, informative and just wonderful to speak with. She was knowledgeable and provided support that neither me or my wife knew existed. It was a pleasure to discuss things with Rebecca and I appreciate the efforts this service clearly provide to know we as carers are listened to. My wife and I thank you.

• Reply from Carers Matter Norfolk

  We are very pleased that you found the call so helpful. It is really important that carers such as you and your wife are aware of the help and support available to you, and of the options that you have as carers.

• You have given me hope

  5

  Submitted by Mr Michael Shenstone 1st March 2023

  I have spoken to a few different people now all have been good but I had a review from my old carers assessment with Rebecca and she made me realise that my feelings are valid. Rebecca encouraged me to speak with the wellbeing service that I have now had two sessions and this has been wonderful. Thank you Rebecca for all your support. It means so much.

• Reply from Carers Matter Norfolk

  We are very pleased that you have found this review helpful, and that the support via the wellbeing service is being so beneficial. Circumstances and situations do change, and it is very important that the support carers access changes to reflect their current situations.