Carers Matter Norfolk

Feedback

• Friendly, empathetic, and very helpful

  5

  Submitted by James 17th July 2022

  Really good conversation with Karen, who really took time to listen to what I was saying and suggest appropriate and fully supportive next steps.

• Reply from Carers Matter Norfolk

  We are glad that you found the conversation with Karen helpful. It is very important to us that people looking after a family member or friend are given support, advice and information that can help them personally. Thank you for taking the time to leave your feedback.

• Support that i needed

  4

  Submitted by Peter Keen 12th July 2022

  I was not sure about being called a carer but once i had spoken to Sam i am beginning to realise that i am and that i needed some support. Sam was very supportive and provided lots of tips and links for further help. It is just a shame that i was not made aware of this service sooner by adult services .

• Reply from Carers Matter Norfolk

  We are glad that you found speaking to Sam helpful, and we hope the advice and information provided makes a real difference in your caring role. It is really important to us that everyone looking after a family member or friend realises there is support available to them, whatever the nature of their caring role.

• So supportive

  5

  Submitted by Zena Tinsley 17th June 2022

  This was a follow up call to the initial very thorough assessment Hayley took me through. It is very comforting to know that these people are there with help and advice. Many thanks.

• Reply from Carers Matter Norfolk

  We are pleased to have been able to support you, and are glad that the help and advice have been of benefit to you. Thank you for taking the time to leave feedback, we do appreciate it.

• Knowledgeable, caring, supportive.

  5

  Submitted by K 15th June 2022

  Hayley is helpful, thoughtful, knowledgeable, kind, and caring. She really listened, and the support and referrals she provided came at just the right time for me. I really feel a weight has been lifted. Feeling less alone, and knowing where to access the right help for my situation has made a huge difference to me. Thank you so much.

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you. Please do contact us if you need more support or advice. We recognise how vital it is for people looking after a family member or friend to know they are not facing their situation alone.

• Call to discuss

  5

  Submitted by Maxine 17th May 2022

  Karen called to go through my current circumstance, and was both helpful and patient as phone for losing signal at times. Thoroughly recommend them as they also send follow up email which details useful signposting discussed

• Reply from Carers Matter Norfolk

  We are glad to have been able to help. Please do contact us if you need more advice or support. Thank you for taking the time to leave your feedback.

• Hayley had been so much help,

  5

  Submitted by Alicia Cook 17th May 2022

  Without Hayley's help and support we wouldn't have known where to turn next, as mum has been diagnosed with both altzimers and vascular dementia, thank you so much Hayley you really are a huge asset to us all

• Reply from Carers Matter Norfolk

  We are glad to have been able to help. Please do not hesitate to contact us in future if you need more help or advice with your caring role.

• Great person to talk to

  5

  Submitted by Anonymous 16th May 2022

  Lovely person to talk to very understanding

• Reply from Carers Matter Norfolk

  We are pleased to have been able to help, thank you for taking the time to leave your review.

• Friendly and Empathetic

  5

  Submitted by Robin Oakley 14th May 2022

  Thanks to Hayley and Sarah. So nice to talk to someone who understands what you’re going through. Good to know there’s help out there if you need it and someone to point you in the right direction

• Reply from Carers Matter Norfolk

  We are glad to have been able to help. You can contact us again for more help and support with your caring role as it is needed.

• Listened!

  5

  Submitted by Teresa Laddiman 13th May 2022

  Assessment was simply but effectively stated and written. No normal tick boxes which is so cold and never covers exactly what a Carer feels. Obviously I was actually listened to and this shows on my Assessment.

• Reply from Carers Matter Norfolk

  We are pleased that you felt listened to, and that things were done in a simple and effective way. We really hope you continue to benefit from the assessment and do not hesitate to contact us in future.

• Brilliant help

  5

  Submitted by Gill 10th May 2022

  Thank you Karen and Hayley you were both very helpful and got my carers support set up. Full of good sound advice.

• Reply from Carers Matter Norfolk

  We are glad to have been able to help. It is very important to us that carers are set up with the support that is relevant and necessary to their personal situations.