Carers Matter Norfolk

Feedback

• Compassionate and non judgmental

  5

  Submitted by Janet Hodsdon 14th April 2022

  All the staff were helpful, particularly Hayley and Denise who always did their best to give me the best help and guidance they could.

• Reply from Carers Matter Norfolk

  We are pleased that we have been able to help and will pass on your comments to Hayley and Denise. Thank you for taking the time to provide this feedback.

• Very helpful

  5

  Submitted by Jennifer Elliott 12th April 2022

  The Lady made me feel at ease when asking questions, she told me lots of things that i didn’t know were available, very efficient, took time to listen to me, very helpful.

• Reply from Carers Matter Norfolk

  We are glad to have been able to help you. It is so important carers are listened to and made aware of the range of support available. Do please stay in contact, and ask if you have any further queries. Thank you for taking the time to make your comments here.

• Huge thanks for listening

  5

  Submitted by Lorraine 11th April 2022

  I cannot thank Samantha enough. She was so kind and it was a huge relief just to be able to talk to someone. She listened and gave us so much useful advice and suggestions. We really are so grateful to her and this service for giving us some hope at last. Thank you

• Reply from Carers Matter Norfolk

  We are very glad to hear how much we have been able to help you. It is vitally important carers know support is available and that they can be given help to access it. We will pass your feedback to Samantha and thank you for taking the time to give it.

• Listen too

  5

  Submitted by Karen 7th April 2022

  Very good listener

• Reply from Carers Matter Norfolk

  We are glad to have been able to help you. Please don\'t hesitate to contact us in future for further advice or support.

• Caring for Mum with Dementia

  5

  Submitted by Michael King 7th April 2022

  I had a very good experience Karen was an excellent listener and had lots of empathy Was very considerate caring and informative

• Reply from Carers Matter Norfolk

  We are pleased we were able to help. Please do stay in contact and let us know if you need further advice or support.

• Thank you

  5

  Submitted by Anonymous 1st April 2022

  Very helpful and caring

• Reply from Carers Matter Norfolk

  We are glad we have been able to help you. Please do stay in contact for further support.

• Excellent. I felt like I mean something today

  5

  Submitted by Anonymous 30th March 2022

  Today's phone call was excellent. I felt worthy and listened to. So much has happened a short period of time for my mum and me as her support but Karen listened and advised me. I really feel better for speaking to Karen today. My mums care from Norfolk First Support was disappointing. My mother having terminal heart failure, after 3 weeks in hospital, being able to come home with a support package but it didn't go well. Three carers just letting themselves in her home without alerting her by ringing the door bell first. She felt disrespected in her own home by the first 3 carers who did nothing and made various comments which were not appropriate. My mum cancelled her care after just 2 days (4 carer visits). After sitting waiting for a morning call which came at 1.30pm. She was near to tears. However, speaking to Karen today as I try and help my mum, I felt like I was the only person Karen needed to speak to today. She was kind and allowed me to express myself as well as give me advice. As she said in our phone call she would email me with more details, alert Jackie and confirmed my telephone appointment. Which she did. Thank you for listening. Keep up the good work. I really think you made a difference today Karen to my esteem which I passed on to my mum : )

  
  
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• Carers for my mother

  5

  Submitted by Lisa Farmer 28th March 2022

  Shelia had so much sympathy when she spoke to my father. He needs help to look after my mum. He was quite upset on the phone and Sheila was so patient and kind with him.

  
  
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• Carer's assessment

  5

  Submitted by Anonymous 24th March 2022

  This is all new to me but was put at ease. Very compassionate conversation, full of understanding and also helpfully practical at a time where nothing makes sense. Came away from conversation with hope which is a feeling I haven't had for a while.

  
  
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• Unpaid carer

  5

  Submitted by Pippa harnett 22nd March 2022

  Valuable advice and support given. To help highlight that being a carer takes many forms

  
  
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