Carers Matter Norfolk

Feedback

• Emotional support

  5

  Submitted by Anonymous 23rd January 2023

  Thank you Hayley for spending time on the phone helping me when I was upset. I felt much calmer after the call.

• Reply from Carers Matter Norfolk

  We are very glad to have been able to help you. Looking after someone can be a very difficult and emotionally draining role. We really do recognise the importance of carers knowing they have support available to them whatever their situation, including when things are challenging for them.

• I was amazed at the help available

  5

  Submitted by Edwina 19th January 2023

  I was referred to Carers Matter, it was the first time I had heard of them. I spoke to a lovely lady called Hayley. She was very empathetic, kind and most helpful explaining to me the various services avilable. Its nice to know I can contact them at anytime if I need to. Thank you

• Reply from Carers Matter Norfolk

  Many thanks for your review and feedback. We are glad that Hayley was able to help you. It is really important to us that more people who are looking after someone know about the support that is available to help them in their role as a carer.

• Excellent introduction

  5

  Submitted by Jon Treby 13th January 2023

  Other healthcare professionals have recommended the service to me. I was aware of the potential support they could offer - even just being someone at the end of the phone. The person I spoke with was kind and caring and showed real empathy. It was welcome to feel supported.

• Reply from Carers Matter Norfolk

  We are glad that you have been signposted on to us and that you have benefitted from the support we are able to give. Please do contact us again if you want to know more about support available, or if your circumstances change.

• Dementia support

  5

  Submitted by Pamela Mcdowell 11th January 2023

  The lady I spoke to was very helpful gave me a list of several dementia groups we could join plus several avenues for help, also referred me to the Alzheimer’s and dementia society who again are giving me support

• Reply from Carers Matter Norfolk

  We are glad to have been able to have helped you. There is range of support available to carers and it is important people are able to know about the options available to them.

• Thank you Rebecca

  5

  Submitted by Anonymous 4th January 2023

  I first contacted this organisation in August 2022 when I needed someone to talk too and guide me to the right place to help with my caring role. Rebecca, thank you very much for your kind and extremely helpful emails during the summer. I really appreciate all the information and your time on this. It has made a big difference knowing the support is here as and when I might need it. I am happy to have contacted you last year and again recently to receive such a brilliant service. Thank you again.

• Reply from Carers Matter Norfolk

  We appreciate you leaving this feedback. We are really glad to have been able to help. It is good you know you can contact us whenever your situation changes or you want to know about other potential support for you in your caring role.

• Excellent support

  5

  Submitted by Miranda Ellis 12th December 2022

  Samantha took the time to find out about my circumstances and signposted useful resources and support that I’d previously been unaware of. I’m very grateful for this. It’s good to know help is available at a time in my life when I can often feel quite isolated. Thank you.

• Reply from Carers Matter Norfolk

  We are glad to have been able to help. It is extremely important that people who are looking after someone know they have people to talk to who can offer support. We are here to help and so people do not feel isolated.

• Courage to ask for help

  5

  Submitted by Diane Rogers 12th December 2022

  I spoke to lovely lady called Karen and once I could speak she gave sent me some very helpful numbers and referred me to Headway and Well being for counselling

• Reply from Carers Matter Norfolk

  We are really glad to have been able to give you this support. Please do contact us again if you need further advice or information.

• Thank you to Hayley

  5

  Submitted by Anonymous 5th December 2022

  I have felt alone for many years of my life. I had my first carers assessment completed by Hayley and was introduced to lots of new information to help and enjoyed the flow of the conversation. I was impressed with Hayley’s knowledge, passion to help and kindness. I feel less alone now. Thank YOU!

• Reply from Carers Matter Norfolk

  We are very sorry that you have previously felt so alone, and are so glad that the information and support that Hayley has been able to provide has made such a difference to you. Please do contact us if you need any more help or support in your caring role.

• Telephone calls from Hayley

  5

  Submitted by Sandra Barry 3rd December 2022

  Hayley has been most helpful in guiding me to the various services. Having called the first time she then phoned 6 weeks later to follow up if we had any further needs.

• Reply from Carers Matter Norfolk

  Thank you for leaving your comment, we appreciate it. We are glad that the advice and information Hayley was able to give you was helpful to you.

• Kind, empathetic, supportive and helpful.

  5

  Submitted by Ali 2nd December 2022

  A very useful telephone conversation, during which my dad and I were treated with kindness and empathy. We had a few interruptions during our chat, due to my mum needing attention, but this was handled with great patience and understanding. We were signposted to a lot of relevant help and services, many of which I already had dealings with, but our lovely Services Advisor had plenty of other helpful advice too. It was a very pleasant, calming and reassuring experience, and I was impressed with her wealth of knowledge and warm approachable manner. I felt less alone and more able to cope after the conversation and look forward to the follow-up call

• Reply from Carers Matter Norfolk

  We are glad that the information and advice was helpful to you. Our team are very aware of the situations carers are often in, where they may need to take a moment to give someone the attention that they need. It is so important anyone who is looking after someone does not feel alone and knows there is support available. Thank you for leaving your comment.