Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and available to people caring for another adult. Support is available to those caring for someone living in Norfolk, whether the carer lives in the county or elsewhere (caring at a distance). Carers Matter Norfolk is a carer-led service, putting you at the heart of everything that we do. The service offer is flexible in approach and tailored to meet what matters to you as an individual carer.
You can contact Carers Matter Norfolk to explain your situation and find out about the support that is right for you.
Tell us about your experience of using our service and help us to develop and improve it so we can reach more carers and ensure they have the right support to live well and independently.
Feedback
206 responses from the local community
Really helpful
5
Submitted by Davina MacDonald 11th May 2023
I spoke to Karen who was warm, I got a genuine sense of understanding from her. I didn't feel judged. Very knowledge and caring.
Reply from Carers Matter Norfolk
We are glad that we have been able to have helped you.
It is important that people who are looking after a family member or friend know that we will take the time to understand their situation, the caring role they have, and how it is affecting them.
Having the support that is right for you is key.
So much help
5
Submitted by Anonymous26th April 2023
I was in a bad place and the help I got really pulled me back from the edge, I got so much information and now feel like I am ready to carry on knowing what and where to go for the help I need, thank you so much.
Reply from Carers Matter Norfolk
We are glad to have been able to have helped you. Please do contact us again if you need further information or support. Caring for someone can feel very isolating but we are here to help and support you.
Concerns for 94 year old mum
5
Submitted by Marian Poncia20th April 2023
Had got no where with adult social services regarding assessment and care for my mum. As soon as I spoke to Norfolk Carers the phone started ringing and things have started to be put in place. They are supporting me as the carer and I cannot recommend them enough, they have brought me out if complete despair
Reply from Carers Matter Norfolk
We are glad to have been able to have helped you. It is really important that all unpaid carers get the advice and support that they need, for their sake and the sake of the person they are looking after. Please do contact us again if you need more support or advice.
help for new carer
5
Submitted by Anonymous31st March 2023
really friendly staff. they gave me so much help and info. sent an email with lots of links to things which will help me. they also helped me fill in the emergency carer application.
Reply from Carers Matter Norfolk
We are glad to have been able to have helped you and sent you useful information. Emergency planning is really important for carers, so the practical help is in place if it is needed, and so that you and the person you care for can have that peace of mind.
Disappointed no follow up for carers cuppa
1
Submitted by Anonymous30th March 2023
Raised a complaint about the carer cuppa group coming to a sudden end, been over a week and had no follow up. Carers don’t matter norfolk.
Reply from Carers Matter Norfolk
We are very sorry to hear of your disappointment and concern. Due to the festive season it is going to take a little longer for us to respond than usual but please be assured that we will respond fully after New Year. In the meantime please know that anyone providing unpaid care matters greatly to us. We are open for online chat at https://carersmatternorfolk.org.uk/ or by phone on 0800 083 1148 if you need any specific advice or help in the meantime.
Very happy
5
Submitted by Anonymous28th March 2023
I had never come across the service before,GP told me to call and glad I did. Had a chat with a charming lady Hayley, she is very kind, helpful,I now have plenty of suggestions to go through. Thank you very much
Reply from Carers Matter Norfolk
We are glad that we have been able to help you. GPs letting people who are looking after a family member or friend know that our help is available to them is really important.
Really useful
5
Submitted by Debra monkman 28th March 2023
It’s the first time I have applied for this sort of help,, the lady I spoke to was so polite and very helpful, it’s nice to know there are very professional people there,,
Reply from Carers Matter Norfolk
We are pleased that you now know we are here to give help and support. If you would like further help or advice please do get in touch again. It is important carers have the support they need.
Support
5
Submitted by Anonymous26th March 2023
It was good to have a conversation with Karen. She was very understanding and had some useful advice. I had lots of information sent to me. It can be a very full day being a carer for someone you love and having a talk with someone who is understanding is a big boost. I don't feel abandoned any more and will take in all the information sent. Thank you Karen
Reply from Carers Matter Norfolk
Being a carer can be a very demanding role and feel very isolating - but there is support available to people who are looking after someone. We are glad that the conversation and information have been helpful. If you would like further help or support please do get in touch again.
Very supportive service
5
Submitted by Tracey Burn23rd March 2023
Very professional, supportive service. The adviser was very friendly and knowledgeable she also signposted me to other organisations who could support my family.
Thank you so much for helping me at a time when I really needed advice.
Reply from Carers Matter Norfolk
Thank you for your feedback. It is important to us that carers are able to get the support that they need. It is not easy for people to know what is available to them and the people they care for. We are glad that we have been able to help you get support that will benefit you and your family.
Finishing a valuable service
1
Submitted by Diane Jermany20th March 2023
Carers Matter Norfolk have been running 'carers cuppas' on zoom, a chance for carers to meet, discuss things and also ask a member of staff for advice if needed. We have just been told this evening that this service is ending next week - no consultation with users and very little notice. A very upset group of people. I now feel worthless and not wanted by this organisation. NB the staff member that ran our meetings was brilliant and it is not her decision.
Reply from Carers Matter Norfolk
Apologies that we did not respond to your comment when it was left. The Carers' Cuppas is a service that has continued, and is still available to unpaid carers who clearly value the support and opportunities to share that it gives them.